NAPA Auto Parts - Norton Auto & Supply Co - Wise, Virginia

NAPA Auto Parts - Norton Auto & Supply Co: A Comprehensive Overview

NAPA Auto Parts - Norton Auto & Supply Co. stands as a dedicated automotive parts and supply retailer, centrally located in Wise, Virginia. The establishment, situated at 121 Independence Ave NW, Wise, VA 24293, serves as a vital resource for vehicle owners, mechanics, and automotive enthusiasts alike. Reaching them is easy via Phone: 2763283033, and online at their website: napaonline.com. This location distinguishes itself through a commitment to customer service, a broad inventory, and convenient logistical options.

Specialties and Services

While the specific specialties are not explicitly detailed, the business operates as a full-service automotive parts provider. It’s reasonable to assume they offer a comprehensive selection of components spanning various vehicle makes and models. Customers can anticipate finding batteries, essential fluids, filters, brakes, tires, and a wide range of accessories. Beyond traditional parts, the store likely provides services like wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. The location prioritizes convenience with options like kerbside pickup, delivery, and in-store pick-up. Furthermore, they offer on-site services, suggesting potential assistance with installations or minor repairs. The availability of same-day delivery indicates a responsiveness to immediate customer needs, crucial in the automotive sector. Accepting credit cards and debit cards adds to the accessibility for a diverse clientele.

Location and Accessibility

The Wise, Virginia, location is strategically positioned to serve the local automotive community. Being situated on Independence Avenue NW allows for easy access and visibility. The store’s facilities are designed to be accessible, featuring a wheelchair-accessible car park and wheelchair-accessible entrance. This commitment to accessibility reflects a dedication to welcoming all customers. The address provides a clear point of reference and facilitates easy navigation.

Customer Feedback and Reputation

NAPA Auto Parts - Norton Auto & Supply Co. consistently receives positive feedback from its clientele. Currently, the company boasts 38 reviews on Google My Business, resulting in an average opinion of 4.7/5. These reviews overwhelmingly highlight the company’s exceptional customer service and knowledgeable staff. Many customers emphasize the friendly and helpful nature of the employees, particularly mentioning individuals like Steve, who are praised for their expertise and personalized attention. Feedback suggests a genuine desire to assist customers in finding the right parts and providing efficient service. Several reviews specifically commend the store’s fast and personal service, reflecting a departure from impersonal retail experiences. The focus on building strong customer relationships appears to be a core value. A recurring theme in the reviews is the appreciation for the store’s breadth of inventory and its ability to cater to a wide range of automotive needs. The mention of the ‘spring water’ adds a surprising, but evidently appreciated, touch – a small detail that contributes to a positive overall experience. The dedication to providing a ‘great auto parts store’ is evident in the consistent positive comments.

Key Features and Benefits

• Convenient Location: Situated in Wise, VA for easy access.
• Wide Inventory: Offering a comprehensive selection of automotive parts and supplies.
• Flexible Services: Providing options like kerbside pickup, delivery, and in-store pick-up.
• Fast and Friendly Service: Known for quick, personalized assistance and knowledgeable staff.
• Accessible Facility: Featuring wheelchair accessibility.
• Multiple Payment Options: Accepts credit and debit cards.

In essence, NAPA Auto Parts - Norton Auto & Supply Co. presents itself as a reliable and customer-centric automotive parts provider. Its strategic location, combined with a broad inventory, convenient services, and a commitment to accessibility, positions it as a valuable asset to the local automotive community. The overwhelmingly positive customer feedback reinforces the store’s dedication to providing a superior shopping experience.

👍 Reviews of NAPA Auto Parts - Norton Auto & Supply Co

Frank R. J.

5/5

Battery died at Lowe's and was unable to get boosted. They brought the battery to me helped me install it and then allowed me to drive back to their store and pay. Superb customer service and customer relations.

Bill D.

5/5

I highly recommend this business. They give fast, personal service and are very knowledgeable.

carles L.

5/5

Great auto parts store. I love the spring water.

D ?. T.

5/5

Still the best place to get your parts and auto supplies

bobby P.

5/5

Always helpful and pleasant experience

Susan D.

5/5

Steve is great!

Jerry N. A. L.

5/5

Great auto parts store

Joe B.

5/5

Good place to buy car parts