Family Ford of Enfield - Enfield, Connecticut

Brittany P.

Let me edit this after two months of having the truck it started driving like crap and my husband is a nice guy. He brought it in they didn’t see a problem and let him go with it. This “pretty” truck has been a living nightmare and I’m scared to have our children in it.

We had a fantastic experience at family Ford. Our sales person Jorge was phenomenal and friendly, he made us feel like we were family and the sales manager. Billy was willing to work with us on price and there were a few things that the truck needed so those things got fixed before the truck left a lot. I highly recommend the dealership to anyone that needs a vehicle. My husband was driving a 2003 Ford, which was a great vehicle but he definitely needed an upgrade. We just happened to see this on carfax.com and we ran right over. My husband absolutely loves the truck , and so does the remainder of our family . There is five of us and two of our kids play hockey so there’s more than enough room in the bed of the truck for the hockey bags and sticks. Thank you for selling us this truck.

Sarah S.

Agnes service advisor is always so helpful.

She helped me even though I wasn’t her “customer”. That’s what customer service is all about and working together as a team.
She helped me even though she didn’t have to.
Thank you Agnes every little bit helps.

Ask for Agnes when you need anything service related at Enfield Family Ford!

Nick F.

I recently purchased a 2007 Ford Mustang GT (my first car) from Family Ford of Enfield, and I couldn't be happier with the experience. The car was in excellent condition overall, with no major issues, aside from some minor interior damage which happens naturally for the age of the car—specifically, the leather door panel was coming loose and needed to be re-glued. I bought the car as-is, planning to fix that myself, but to my surprise, when I went to pick it up, the dealership had already re-glued the panel for me at no extra charge! The car looked absolutely spotless, and I truly appreciated their attention to detail. The team at Family Ford made the buying process smooth and stress-free. I would definitely consider returning to this dealership in the future. Highly recommend!

Jim O.

I recently needed a frozen door lock repair for my F-150 that came under an extended warranty program. I got a prompt appointment date and Family Ford provided their service valet program from Enfield to Agawam. (Even though i did not buy my truck from them.) They even provided driver tracking to show me when their driver would arrive.
Great experience!

dominic G.

Just had oil change, coolant flush, and break fluid changed by Shawn at the service department he did an excellent job and left me a very detailed report about the car and it’s current condition very pleased with the service department as a whole and was a wonderful experience

Eunice L.

I recently purchased a new car, and the experience was exceptional thanks to the great customer service from Drew Currier at Family Ford of Enfield. From the start, he was incredibly friendly and made me feel valued as a customer. I called on a Saturday evening to ask if they opened on Sundays, and he responded yes. I had to drive long distance to their office but was willing because they had the car I was looking for. On Sunday, Drew reached out to me and gave me details about my commute and expectations upon my arrival that were helpful as I planned my ride. He maintained full transparency throughout the process, providing clear and honest answers to all my questions, which made me feel confident in my purchase. When I arrived, everything was as I expected, and I loved the car.
What truly stood out was Drew’s proactiveness and transparency. He was always one step ahead, ensuring everything was in place without me needing to ask. Communication was consistent and timely; I never had to follow up on anything because he kept me informed every step of the way. Additionally, Drew followed through on every promise, making sure all my needs were met and even going the extra mile to make the experience seamless.
Thanks to this high level of professionalism, I had a smooth and enjoyable buying experience. I highly recommend Family Ford of Enfield for anyone looking to purchase a new vehicle! Ask for Drew Currier!

Susan R.

I've bought a number of vehicles from this Ford dealership and have been pleased with the service department. Prompt appointments, clean and bright waiting area, courteous dealership driver to return me home while the vehicle is being serviced, and good communication system to let me know exactly what's going on with my car and needed maintenance.

Robert A.

Just bought a Ford F-150 from Family Ford of Enfield and it was a pleasant experience. By comparison to other dealers I went to there were no surprise price additions, the vehicle was easy to see and drive, salesperson Brendan was not pushy and was helpful. The gold certification really gives me peace of mind with my purchase.