Pottery Barn Kids - San Ramon, California

Irene Z.

Purchased Ava Regency Bed from them for our 3,5 yo daughter. After a few months of use by 3,5yo weighting only 35lbs headboard started to crack. Submitted claim to their customer service several weeks ago- still no response. You would think that $1300 bed will last your child for several years, not just a few months! Quality as well as customer service went way downhill with this company! Very disappointing. Will not be buying kids furnishings from them anymore.

Anil Maddimsetti

Friendly staff and good recommendations on gift options. Hope they had more selection in store which seems to be a thing across the industry, so not much complain there.

Vadim Shapovalov

Ordered bed, mattress, pillows, and other stuff for my daughter’s bedroom.
$300 just for delivery alone.
These clowns scheduled delivery appointment but only delivered the mattress.
Support said that the couldn’t deliver the bed because they didn’t find my phone number on file, which is a lie, they found my number for the mattress no problem.

So now they offered another delivery date, a week later. The room is empty, the old bed is out. I have to figure out how my daughter is going sleep this week.

And there is no apology from their side. Is a 100% garbage service.
Pottery barn is garbage now ?‍♂️

KK Nelz

Absolutely, hands down, the worst online experience I have ever had. I ordered a crib for my 1st Grandchild 2 months ago. After numerous inquiries and finally a cancellation request, I am told that I have to wait 7 days to see if the cancellation is approved. They can't even tell me when it will be delivered as there are production delays even though I receive several emails/day pushing this very same crib. Pottery Barn keeps pushing it off as a Vender issue, yet the Vendor hasn't answered any emails from Pottery Barn w/ inquires starting 3 weeks ago. Pottery Barn needs to make a decision and cancel my order as I will refuse shipment. I need to go out and get a crib... do they expect me to let the baby sleep in a dresser drawer? TERRIBLE CUSTOMER SERVICE.

VRS S

Had a good experience shopping here. Jade was kind and helpful. Good selection and quality of kids items. Wish there were promotions so we could shop more frequently.

Kathy McKenna

I ordered a lunch bag recently and paid for embroidery. The name is less than a half inch in size. You can barely see it. There is no option to pick a size when ordering and the company is not forthcoming about what you're going to get. Extremely disappointed and will not use their embroidery service again.

jason nietupski

Buyer beware, Pottery Barn Kids had honored 20 percent off registry from a recent corporate change on a sizable order of $5,000, we lost phone connection, we called back and the sales staff and supervisor denied 20 percent which was just approved minutes ago from the supervisor and they said they cannot honor their earlier approval. Shocking! No history on that approval in their system? We said look at the earlier approval and basically there said they don’t keep history. My take seat, you learn in business school 101 about customer service and they failed us as a long time customer. Pottery Barn Kids, you lost our family for good, there are many competitors out there happy for our business which we are happy to frequent instead. Buyers beware please be careful with frequenting Pottery Barn Kids registry, lots of gimmicks, smoke and mirrors too make a sale!

Caroline Cao

First time shopping here and was surprised how bad the customer service was as compared to their high end and beautiful marketing brand. There were only two other customers, and 3 sales , plus a designer staff on the phone entire time at the design corner. Nobody greeted me or came over to offer help as I browsed around. I had to come over to ask questions and the sales rep I talked to didn’t know about their collections and baby products overall. It was supposed to be a happy place and unfortunately we left the store feeling neglected and annoyed.