Premier Kia - Branford, Connecticut

Carolyn M.

HUGE thank you to Nikita, Rob, and Manny for making my first car buying experience one to remember. They assisted me in purchasing my 2022 Kia K5 and I couldn't be happier! Any questions I had were answered so thoroughly, and the light-hearted humor makes you feel welcome. My experience at Premier was personalized to me the second I stepped in the door. I cant recommend enough! Thank you again Nikita!!:)

Jeff I.

Excellent Service! From the parts department ordering the parts right away, to the service manager and advisor making sure I got a ride home and picked up to get back to pick up my car, they went above and beyond. Even though the weekend delayed the timing of the parts, they arrived and my vehicle was done sooner than expected. And thanks to the vehicle service contract I opted for when I bought the car, the repair didn't cost me a cent. Thank you Dan, Cristal, Greg, Brian, Phil, Rob and the technical staff that repaired my car.

Jason H.

I had the absolute pleasure of working with Owen Butler at Premier Kia in Branford, and I cannot recommend him enough! From the moment we walked in, Owen went above and beyond to ensure we not only found the right vehicle but also fully understood all of its features. He didn't just focus on the car we purchased—he took the time to educate us on other models as well, offering insights into the full range of Kia vehicles. His knowledge was impressive, and he provided us with more information than we expected, which made us feel confident in our decision.

What really stood out was Owen's patience and understanding. He answered every question we had, no matter how big or small, and never made us feel rushed during test drives. After the purchase, he went the extra mile, taking the time to teach us how to use all the advanced technology in our new vehicle. He set up our phones, helped customize settings, and walked us through the app and remote features, ensuring we were completely comfortable with everything.

Owen's approach is different from the typical "salesperson"—he felt more like a teacher and an advisor, genuinely invested in making sure we were well-prepared and happy with our purchase. It was clear that he cared about more than just the sale; he wanted to build a lasting relationship. We look forward to working with him in the future and wouldn't hesitate to recommend him to anyone. Thank you, Owen, for your outstanding service!

Jayme C.

My family had such a great experience buying our first EV car at Premier Kia. We not only loved the sleek designs of all of the Kia SUVs but the staff made the purchase incredibly easy. Tyler A, our salesperson, was very knowledgeable on the EV9 giving us the confidence to purchase. Manny the manager was very personable and with Tyler, helped us into the perfect SUV for our family. As someone who is terrible with technology, I initially felt overwhelmed with the EV until Dan the technology specialist took as much time as I needed to go over all the high tech amenities. Overall, we felt in good hands with this group of people as soon as we walked in the door, which was super important to me. We 100% plan on coming back for our next vehicle😀

Dana M.

I had just recently purchased a Kia K4 with my husband here. I would highly recommend going to this dealership to purchase a car. This is actually my second time coming here to purchase a car because of pricing and how the staff is very helpful with whatever you may need.

My salesman was Nathan he was great to work with and is a pretty chill guy. Whatever you need, he's there to help. Overall, the staff is very friendly and helpful as well. It was a pleasure working with Kia. Thank you, Kia of Branford!😊

Tyler G.

The service was good, however, they really need to go through their used cars better. I just bought a 2015 Dodge charger from them 45 days ago and have already had to repair $3000 worth mechanical issues. The vehicle came with a 30 day state safety warranty, other than that it was "as is". It needed a new drive shaft and it had a large oil leak . Both of which any thorough mechanic would notice. I understand you take a gamble buying a used car, but these were noticeable things once you got it up on a lift. Do better.
Review extended - a day after I bought the vehicle I noticed a strong raw fuel smell in the cabin and outside. It was really bad, it ended up being the 0 rings on the fuel injectors which isn't a big job. They had the car for 7 days and still didn't notice the other issues. The oil cooler was leaking. So after the fuel smell was gone, you could smell the burning oil from the other leak. The barring in the driveshaft was completely missing, you could yank on it like a city bus pull cord. I found out about the other two issues when I brought it to my good friends car repair shop for an oil change because the lifters were being really loud and we thought maybe the car had the wrong kind of oil in it which it did. Again the customer service was good, but the mechanical issues I've had to endure so early on, is ridiculous. I don't discourage people from buying new vehicles from here. But maybe a used one is too much of a gamble.

Jill N.

I had the pleasure of working with Nathan. He is very knowledgeable and helped me pick the right car that I love. He treated me with kindness and took excellent care of me teaching me all the tools I needed to learn about the car. If I needed anymore help I can call him anytime. I want to thank him again for all his hard work. Thanks again Premier Kia.

Edward

My wife and I just purchased a 2017 Outback from premier Kia .We had a great experience. Nikita our salesman was very knowledgeable and made the process so easy. Rob in finance made the experience pleasant as well. Shout out to Nikita and premier Kia .-Edward and Linda Danaher