West Virginia American Water Company - Bluefield, West Virginia

Danielle B.

Our experience has been extremely frustrating. After purchasing a new home, we have now been without water for four days. Each time we call, we’re assured that the issue will be resolved by the end of the day—but that has yet to happen. The lack of follow-through and reliability is incredibly disappointing. What do we have to do to get water turned on?

Mike B.

Unfortunately I only gave 1 star because I had to. The service from this company is horrible. We moved into our new home and spent 4 days with no water after being told it was scheduled to be turned on day after day.

Joshua S.

We’ve just moved into our very first house and we haven’t had water now for 4 days after I was told they was coming to turn it on and still nothing. I’ve been extremely upset about it plus having a new born that my son needs water for his milk!!! Thank god the neighbors are nice enough to help us but this is messed up.

Joshua K.

Hold time 25 minutes, tried to leave a call back number twice but was cancelled, and all I'm trying to do is get my water turned on at new address, so I can give your company money. Guess the 1 star ratings hasn't really changed the customer service that much lol.

Finally got through today after being on hold for a short 30 minutes and now they're saying they can't have it turned on till Monday. So because your company is deplorable I now have to go without water in my new place. But when they are the only water company here not much we can do. Good job guys!

Nathan W.

Was suppose to turn water on to a residence in Bluefield. They turned on, had a leak at the meter, their side, and turned it back off. Had a licensed plumber visit the residence and verify this!! Office staff are horrible to work with. Then get billed $33.52 for "service related charges" after paying the $70 turn-on fee and still no water!! The 800 # is a joke; the online services are down most of the time. They make sure customers cannot contact them !!

Tara L.

Lied about connection for water service. Told me before we moved in, water was on. It was not. I called, CSR told me my account had been set up at the wrong address. Promised service would be turned on next day after paying "sewer deposit". Paid sewer deposit at 10am. Technician came out about 1:30pm; turned water on, then turned it off less than 10 minutes later. 1st time we called to complain, the excuse was we hadn't paid deposit for "sewer service". Supervisor was rude and hung up on me. Then we called back and were told the reason the Tech turned the water on then off was because the meter was running and no one was home: Another lie. We were home ALL DAY and our car was in the driveway. Day 3: STILL no water. Husband is disabled Vietnam Veteran with PTSD. The way they treat their new customers is inhumane. Terrible, terrible company. Poor customer service and employee integrity is sorely lacking. A horrible experience for new residents.

Cooper A. G.

All the representatives I have spoken with are very rude!! I am trying to buy a home keep in mind I have no idea who rented before me I know nothing about them but the water company wants to give me a hard time and talk to me like trash! It's almost as if they want me to pay a bill that isn't mine for ppl I don't even know! DO BETTER WEST VIRGINIA AMERICAN WATER!!!!!!!

LayzieTheLapras !.

Got overcharged and had to pay the full balance after my water got turned off paid full balance they said they was going to turn on water today around 6 pm well it’s 1 am I guess if I’m lucky y’all will turn my water but probably not should have never paid y’all and just turned on my own water what a bunch of 🍑 🤡