Virginia Carolina Buildings - Crewe, Virginia

Barry D.

Approximately a year ago I posted my experience with Virginia Carolina Buildings and it was a bad experience. However in the last month they have totally corrected all the problems I had . As a matter of fact they replaced my entire roof to make it right. I cannot say enough good things about Annalea. She has been great through it all. She handled everything like a true professional. I know at times I was pretty upset but she kept calm and now I have a beautiful roof. Va Carolina Buildings will always survive and prosper as long as Annalea is working there . She is a valuable asset to this company. I would recommend anyone who needs a metal roof to give these guys a chance . In the end they made everything right with me and I know now that they will do the right thing in the end for you or anyone else who gets a roof from them and I know if they don't Annalea will make it right for you.

R M.

I've reached out several times to them via email and phone regarding roofing repairs to resolve installation issues. And it seems to be impossible to get a response or to get a straight honest answer.

Virginia Carolina Buildings, installed a metal on 12 July 2019, invoice # 2019-V171. From the very first day, there were issues resulting from of an incomplete installation with openings on the corners on the roofs edges being left open.

During some very windy days, I noticed loud sounds as if someone were beating on the roof. I looked into the attic and saw daylight. That's when I noticed 2 more problems: 1) there was trash and leaves collecting in the attic. The previous roof had a vent installed. This area was not closed off or screened off and was allowing the debris and possibly insects or rodents to enter. 2) There is plywood warping or pulling away from the roof along the roofs edges. This was never an issue in the past, and since occurred after the metal roof installation. If the roofing contractors had found any bad boards, I would have expected that it would have been brought to my attention. I believe the installation was performed poorly and that the installation contractor took short cuts in order to complete the installation quick. Giving the current history, I am very concerned that there are other problems yet to be seen. I have requested a VA, Carolina Buildings representative do an assessment and provide resolution to the problem.

In all fairness, the issue regarding the end caps and trash/debris entering the attic was resolved. The issue regarding the plywood warping has not been resolved. And now I'm seeing other areas along the roof of plywood warps. The plywood is lifted and possibly allowing water to blow in underneath.

Again, I've been reaching out to their repair dept., since 10 April 2020. And I contacted their sales office via their website in hopes to find someone that can provide some answers, status, etc. As of 19 Dec 2020 there has not been any company representative to offer any type resolution. I have called and emailed several times. I've only received one phone call with no real information provided other than to say that it wasn’t a warranty issue. How would they know? No one has come out to official assess the problem and provide an official report. I’ve requested a copy of a warranty package and have yet to receive one. The advertise warranty states “LIFETIME”. LIFETIME doesn’t mean anything if a repair can’t be performed less than one year after the roof installation.

Furthermore, after several failed attempts to reach someone that can at least take some kind of responsibility, I sought assistance from the Virginia Office of the Attorney General to act as 3rd party mediator. Since this company was ignoring me, maybe they would respond to OAG. They never responded to the OAG either.

I should have done the research and read reviews from others customers before selecting this company to install a new roof. I gave them my business in good faith. All I could ever ask is that they take responsibility to ensure good customer service and stand behind their product. I've never experienced any of these type issues prior to this metal roof install. I just wish now that they just refund my money so that I can have someone else repair or redo the roof. I have no trust in Virginia Carolina Buildings. I'm surprised that they are still in business. If a repair can't be completed in less than a year of the install, what makes you think they will honor a LIFETIME WARRANTY years from now.

Nita S.

I had no roof leaks prior to installation, due to age of original roof, it was time to install new roof. Company provided great "initial" customer service. Called for estimate, roof was installed within days - on 1/23/2021. From the very next week after a couple days of rain, leaks were spotted. From January to now, the customer service has been unprofessional, and full of excuses that have become lies. I have literally called every week since January, no one will return a call. I would not recommend this company to anyone. Unsatisfactory service.

Chris P.

They did a great job! Very quick and provided a quality roof. Had a few big rains since the new roof and had zero leaks or problems. Glad I didn’t read these reviews prior to the installation, because some of them seem to be a bit much…

Overall: Great product, fast and quality install and a fair price.

Tiffany V.

If i could give a 0 I would. I used this company to replace a roof several years ago and have had nothing but problems since. I would have been better off keeping my old shingle roof. I do not recommend using them. They avoid calls and avoid addressing issues caused by poor quality work. VERY dissatisfied customer!

Gorski213

They have installed a roof on 2 houses for me, my personal home and a rental house I own. The rental has been fine, no issues, but my house has been a nightmare trying to get help/warranty work done. On a valley in my roof I have had a pretty good leak during hard rains; they came out (they will only send out the installer who did the job, they tell me) to repair it but it did not fix the issue, it fact, it may be worse. It has been nearly a month since I first contacted them about the continued leak and
i have since found other issues the original install failed to do: steel roof sheets that are well short of covering the original shingle roof and the sheet insulation/barrier that is supposed to be applied prior to the steel roofing, as stated in the contract, was never put down before the roofing. They did sent the guy who did the rental house to look at/fix the leak and he told me, and showed me photos, of the missing underlayment, short pieces of metal in the valley and missing drip edge. When I finally, after almost 3 weeks, talked w/ the office manager (Ana Lee) after the guy worked on the roof, she told me she would talk with the roofer who took the photos and let me know what would happen next. That was over a week ago: she told me then the original installer would call me to set a time to come fix things: no call from anyone. The salesman made it quite clear he would not do anything in terms of service issues- "Call the office..." I emailed the owner- Eddie? almost 2 weeks ago about all this.... no reply. I would do everything I could to find another company to do you roof or buildings: the steel roof product is fine, but the way the business is run, the lack of communication and customer care is horrid. This is coming from someone who spend nearly 30yrs in the home building industry co-ordinating service and repairs for our home owners and this is about as bad as I've seen.

LP4 P. S.

I’ve used this company twice once for a home that we renovated and sold. That experience was good. Because of that experience we felt we could use the company for a personal property. This has been a terrible experience on every front. My roof work started in October and it is now March and I’m still waiting on my gutters to be installed which was part of the original contract. I’m been told many different things by several different representatives and still I get no result. Do understand we have had a lot of rain but after 5 month the job is still not complete. The company is now sending me invoices for payment and the work is not complete. Spoke with a representative about this matter upon receiving the first invoice in January. This company was told then they would get paid once the job was done. They are now charging me late fees again for job that is not done. Multiple time i’ve commmunicated with them company and have been told things that would happen but there would be no follow through. I am very disappointed with the level of follow to the customer an comment to doing what you say you are going to do. The lack of communication of when the plan changes. Here is example of lack of communication. Came home after the roofers worked on our home to find the sky light was missing and metal was covered the hole. Received no communication on where the sky light was and why it was missing. I waited to hear from the representative. After three day of waiting I called my representative only to find out the installers broke the sky light. No one from the company called to let me know what happened and it took almost two months to get it replaced in the middle of winter. Another example, The roofs came out and took the old roof off and put paper on knowing the rain was coming. When the rain came water came into our kitchen by the buckets. On a Friday evening when the rain came and water came into the kitchen very very bad. I called my company representative and was told we will have a roof guy out there ASAP. It took four days before someone showed up to fix the major water leak. In those four days it rained three. Had to pay my personal contractor to inspect the damage and take care of the issues caused by the water that leaked in my kitchen. This has been a very stressful experience using the company. Hopeful they can find away to better take care of future customers.

Edie H.

We had a metal roof installed in January 2022. Not long after we noticed all kinds of debris in the attic that has never been there in the 17 years we have lived here. We noticed that the roof ridge vents were not covered. My husband has called several times. We have been told at least 3 times that someone would be out to fix this. As of today it has not been fixed! This is terrible customer service!!