Valley Fabricators - Pacific, Washington

Ivana B.

We updated our kitchen from previous owners, and where on a tight budget. We worked with quite a few companies locally in Tacoma area\sumner\puyallup area. We were concerned of some the negative reviews but decided what we saw, heard, and understanding of the material was very well thought out and we decided to proceed.

We were able to go check out there facility, and I thought there c&c machines were more the adequate to do the job. They were not pushy and just offered some good solutions for our budget. Andre, leo and Lisa were great folks and caring from the start. For us the treatment was very good. S

The Demo’d the pony wall, and removed the tile.inserted new fixtures. Wow, it exceeded expectations.

Trust these folks, listen to them and leverage their skill set. You will be happy. Seems we’re nicely done, one piece island (heavy, but worth it) backsplash was great (happy leo suggested for us to go a little taller)..

Will use them again, definitely. That’s folks

Irina B.

We are more than satisfied with Valley Fabricators. We had them change out our kitchen counter tops and three bathroom vanities. I am in love with my beautiful over sized kitchen island. All pieces cut perfectly and flawlessly. Also loved that I was able to pick out sinks right when I was picking out granite. I recommend them to anyone. Thank you so much for doing all the work at such short notice.

Steven N.

EDITED POST - FOLLOWING INSTALLATION.
I originally gave a 2 star and a fairly scathing review due to communication and time. The installation was 2 weeks later than projected, after I tore my kitchen out. I dislike giving bad reviews but 2 weeks late due to 2 broken counters (caused by mishandling) and insufficient communication whereby I was left wondering if/when the installers would show on any of the 3 scheduled installation days.

Installation started at 7pm on a scheduled start time of 8am. The start time was amended at 11am to 1-4pm, but the installation was 3 hours late on a school night for my children. As may be the case with many contractors, keep your schedule flexible and you will avoid disappointment.

The counters were glued into place and silicone sealed around all edges. The color-match on the seam was perfect. I did not like that they glued in the undermount sink, instead of using the fastener kit, which will make any future repair or replacement of the sink very difficult. There were 3 areas of edge damage that will need to be repaired. The company was receptive to my input and has promised to take care of the issue.

I gave a 3-star review, which is would have been a 5 star review if not for the some items noted below:

Communication: 1 star. I expect a company to be open with communication regarding schedules and difficulties meeting those schedules.

Quality of Stone: 5 star. The stone itself is beautiful and is of very high quality.

Quality of Cut: 3 star. Because of the damage upon installation and the attention to some otherwise minor details. This can be resolved and I would happily amend my rating.

Price: 5 star. Samir and the team offer the best price for the highest quality stone. Why pay the big-box stores more when they are just going to contract the work out to VF anyway? We paid less than 25% of what both Home Depot and Sears were going to charge.

Installation: 3 stars. Because of the time of the day/night that installation began, and the method of sink installation.

Overall Star Rating 3.4 - would be 4.4 with better communication, better attention to cut edge quality during transportation and installation, and arriving on-time during scheduled install time.

Would I recommend Valley Fabricators to a friend? Yes. They deserve your business, and perhaps my experience was the exception (based on the other reviews I've read). They beat the competition on price, hands down. They beat the big box stores on installation date (3 weeks instead of 2 months).

Alla Z.

We had a wonderful experience with Valley Fabricators. They helped us choose a counter that paired beautifully with our new cabinets, made it affordable, and clearly communicated the entire time. I recommend them to friends now.

Jonathon L.

Valley Fab was professional from the get-go. They adjusted their schedule to make time to meet us at the supplier's warehouse, went through color options with us and took the time to sit down and discuss cut options and costs. Their communication was great, returning our phone calls, texts, and emails in a timely manner. We've had our counters for three months now and I'm stilled amazed at how good they look and how they compliment our cabinets. I would recommend Valley Fab in a heartbeat.

Greg P.

This is a difficult review since the job is not done yet. I expect the work to be done satisfactorily. However, I was on their schedule for installation on Wednesday, 10/3/2018. By mid morning, I had not heard from them and decided to call. The reply stunned me. I was told that my slabs were not finished and they needed a few more days. At that point, we had made all the necessary scheduling changes to be home. We also had cleared and prepped the kitchen for the work. I cannot imagine that they didn't know at least a day in advance to let us know that they wouldn't make the schedule time. Very poor customer service.

ADDENDUM
We had our granite countertops installed this week and they are beautiful. Oliver, the install guy, did a great job and the stone is gorgeous. Jen, in their office, is also wonderful to deal with. Communication issues notwithstanding, they did a great job. Better communication with the customer would have made my 4 star rating a 5. I think anyone would be satisfied with the final product from Valley Fabricators.

R P.

We had a excellent experience with Valley Fabricators. We picked our Marble for our countertop from their warehouse on a Friday afternoon. My counter space was measured and Marble installed by the next Friday. 8 day turnaround! The quality of the craftsmanship was excellent. Everyone at Valley Fabricators was professional, personable, knowledgeable, and on time. We couldn't have asked for anything more.

Viktoriya B.

Working with Andrey and Valley Fabricators to get the counter tops we wanted was a wonderful experience! He worked with us to find the exact one we had in mind. As soon as we found the one we loved it was in no time that they set up an installation day. The quality is exceptional, definitely recommend checking them out! They will make sure you are satisfied through and through!