Uline S6 - Visitors - Lacey, Washington

Debbie B.

So slick and easy to pick up my order! It was ready on time. Prompt service and help with loading. This was my first time picking up my order. I was so impressed with the facility! Beautiful location. The interior was bright and pristine! Everything worked like a well oiled machine. Looked like an awesome work environment!

Nico R.

This company has very old, outdated values and should not be patronized. Please shop at a smaller company, and not this anti-worker, anti-family behemoth.

Michael G.

Love the professionalism, the high attention to detail that goes into shipping every box, down to how the tape is to be laid. A step above the competition, and very clean as shown in the photo. Excellent customer service, HR knows how to build a team of quality employees. I look forward to seeing their consistency.

Melinda C.

Update: we ordered the Deluxe Moving Kit and WOW is it exactly what we needed! Packing is a breeze!!!! So glad the customer service agent suggested it 😀

These are hands-down the best boxes you can get! I grew up in a Book Bindery and Uline are the only boxes we ever used. So when we needed to move ourselves my husband thought about going to buy boxes at places like Costco I said absolutely not called up Uline and discovered that Uline offers a very friendly self pick up at the warehouse down in Lacey. The people who I interacted with were wonderful helpful friendly- the facility is immaculate. Very pleased in a non-professional use of the boxes. highly recommended

Zach W.

Shipping is extremely expensive because the only do next day delivery. Shipping usually ads 50-75% to the order total. They used to allow local pickup which could easily save me a few hundred dollars but they stopped that. It's so ridiculous that I live a within 30 minutes and have to spend a few hundred dollars for shipping. I now order almost all my materials from other companies. Save your time and money and do not use ULINE.

Their original reason for no longer allowing pickup was dock congestion which is a joke. I picked up supplies all the time and never has more than 2-3 of us in line at one time and often it was just me. If the issue was not enough people to justify having an employee man the desk then a simple solution is to have a pickup days. For example, why not just say pickup is only available on Wed-Thur from 8AM-3PM? I used to love this company but now I tell everyone to avoid them. They do not care about customers, if you have complaints about anything they do nothing.

Michael P.

Outstanding customer service and super fast response and ship times on everything I have ordered from them. I am a residential customer, not a big commercial account of theirs, but they treat me the same as if I were one of those big purchasers. I had an issue in one of my orders (which was my fault, not theirs), and they responded immediately and I was more than pleased with how it was resolved. All of my orders with Uline arrived here within 48 hours!!! That is pretty amazing if you consider the variety and number of items they sell. And just browsing for other items I will need in the future for my car restoration projects, almost everything is IN STOCK. If you need anything for your shop or home, even if you are a homeowner or hobbyist such as myself, look to Uline before you look elsewhere, because if they have it the pricing is as good or better than other sources, they process and ship super fast and their customer service is second to none in quality.

Gregory B.

Delivery efficiency is almost too efficient! As a small business, I don’t always need the large quantities of items to justify a Uline purchase. But when I do, or I am purchasing a large/high value item, I am never disappointed or dissatisfied.
I once purchased a conference table that came with a minor defect. I emailed in the evening and a driver was at my office the next morning to pick up the tabletop so it wouldn’t be in the way when the replacement arrived. I honestly wasn’t prepared for them to address the issue this fast.

Cassy D.

All of it is very easy and simple no hassle, no frustrations. All I do is arrive there go into customer service/customer pickup, sign a paper and then walk (drive) away with my product. Super simple. Employees there are great and friendly. Fast and quick. The only issue as of now, (hopefully soon it will be done) is the construction that's happening right off the exit. Still quick not to long of a back up.