Top Edge: Car Audio, Truck Accessories & Hot Rod Installation - Denver, Colorado

cesar M.

Top Edge Management,

Subject: Formal Complaint and Request for Compensation

I am writing to formally express my dissatisfaction with the services rendered by Top Edge during my multiple visits regarding the repairs to my vehicle, which has resulted in significant inconvenience, financial loss, and safety concerns. Despite my patience and repeated attempts to have the issues resolved, I find myself compelled to raise these serious grievances.

### Summary of Issues Encountered:

1. Extended Repair Timeline: Initially expected to be a straightforward oil change and general maintenance, my vehicle repairs extended over a period of 4.5 months, far exceeding the promised turnaround time of one week.

2. Inadequate Repairs: The problems I presented, including the electrical issue with the air ride system and overheating concerns, were either inadequately addressed or worsened. Specifically, the radiator cap, diagnosed as the cause of overheating, did not resolve the persistent overheating issue.

3. Delay in O2 Sensor Installation: The installation of O2 sensors was hampered by delays related to parts shipping and installation attempts. prolonging the time I was without my vehicle.

4. Recurrent Oil Leak: Following the initial repair, my vehicle developed an oil leak due to a part that was improperly reinstalled, which necessitated additional repairs and further time in your shop.

5. Electrical Malfunction: Despite claims of resolving the air suspension electrical issue, low voltage errors persisted, leading to repeated jump starts and another lengthy service interval.

6. Safety Concerns: The unresolved electrical issues and delay in diagnosing persistent problems left my vehicle potentially unsafe for operation, contributing to my distress.

7. Property Damage: In addition to the vehicle issues, I experienced damage to my driveway from oil leaks caused while the vehicle was under your care.

8. Dashboard Controller Damage: I suspect there may have been a beverage spill within the vehicle, or improper installation leading to a malfunctioning in the vehicles climate control system, which I believe may have occurred during the service at your facility.

### Demand for Compensation:

Given the series of failures on your part to adequately address, diagnose, and resolve these issues, I am requesting compensation for the following:

- Costs incurred for additional repairs required to rectify ongoing issues.
- Damages to my vehicle, including the hail damage sustained while it was parked at your lot. Under a verbal agreement the car would be garaged.
- Repairs for damages caused to my driveway.
- Compensation for the failure to diagnose critical problems timely.
- Reimbursement for the financial losses incurred due to the prolonged absence of my vehicle.
- A formal response addressing the failings of your service and the lack of transparency observed during the civil court proceedings.

My expectation is that Top Edge will take responsibility for the inadequate service provided and the consequential damages I have suffered. I have lost faith in your establishment's ability to perform safe and effective mechanical repairs, which has led me to seek assistance elsewhere.

I hope for a prompt response to this matter as I seek resolution, and should this issue remain unaddressed, I will consider taking further action to protect my rights as a consumer.

Sincerely,

Cesar Moreeno

Vincent A.

Thanks again Top Edge Automotive for your awesome service on my 2007 BMW 328i. We needed a new radiator and Mark at Top Edge went out of his way to make sure we got a quality replacement. The job took some time but we get it back the next morning. Mark was always accessible to answer our questions by phone or text. Everyone at Top Edge was friendly and professional. We will always bring ours cars here for service.
My first 5 star review of top Edge can be reviewed on Yelp.

c K.

I got a 6-in lift wheels and tires on my Tundra and I couldn't be more satisfied with the service here. Mark kept in contact with me every step of the way to make sure that I felt comfortable with the process and it was an amazing experience. The outcome was amazing and I truly believe that the service was Top notch. Thank you so much Bob and Mark.

Kaylee K.

Kyle and his team were absolutely amazing!! I was in an out in 45 min. They took care of me and my car. My climate control was acting up. They quickly found the issue was a kinked cable that also slipped off the controls. Prices are not crazy. Very good prices. Easy pay and convenient! They were super friendly and easy to work with. I will definitely be back in the future if I need care repair and I’m referring all my people here if they need work! I highly recommend!
Thank you to Kyle and your team!!

Jon M.

All I can say is WOW!!! I was so impressed with the teams knowledge and professionalism I'm still smiling from ear to ear. I came in wanting to upgrade my stereo system but did not have a clue what to do exactly. Patrick put on his cape and saved the day! Not only did he give me options but explained in a way that made me trust his ability to perform the task. My system sounds amazing and now I'm scheduling an appointment to get more upgrades to my Truck. Thank you Patrick and the Top Edge team for an amazing job!!

eunice S.

I had Apple CarPlay installed in my Toyota Corolla at Top Edge’s Denver shop, and it’s made driving so much better! They also handled my brakes, an oil change, and other maintenance during the same visit, which was super convenient! It’s great to have a shop that can do everything in one stop. The staff was friendly, skilled and efficient. If you need car audio upgrades or auto repairs in Denver, Top Edge is the place to go!

Fred F.

My name is Fred Fisher I used this company to put a suspension lift on my 2020 Tundra TRD off road.
They said the job would take 10-15 hrs. 2 weeks later I got my truck back. I asked for all my old parts so I could resell them. I didn’t get all my parts back. Was told the mechanic that worked on my truck quit and took them with him. A few weeks later I noticed my front tires were wore badly on the inside these are 35/65/18s Nitto Mud Grapplers over $500 each they said they sent my truck to Big O tire for the alignment which was off by 2 degrees. Causing excess wear. Now I can’t get earthed company to replace my tires. They sent be to big O tire in Pueblo where I’m from. They re-aligned. And told me about the 2 degrees off. Once I got the truck home and looked under it because it was vibrating I noticed over half the bolts that hold the skid plate on were missing. They also chopped and hacked my front end with out my permission. I am a disabled veteran and spent over $8400 for this messed up job. The manager says he will call you back but never does. I wouldn’t recommend this company to anyone. They lie and their workmanship is questionable. Stay away.
Well it’s been a few weeks and they won’t even get back with me to fix the problem. Just sad. Steel your parts mess up the work you paid big money for and no workmanship warranty. And don’t take anything to Big O Tire either.
Well I guess you don’t get a warranty with this company or a call back to set their deficiencies right. Randy is a lousy manager. Sad. Well today is 4-3-23 still no call back. I can’t believe after spending so much money with a company I’d have a rattling front end from all the bolts they didn’t put back in and a $1000 worth of bad tires.
Well it’s 5/10/23. No results sad. If they can do this to a disabled veteran it’s a sad world.cost me another $1200 to replace the front bumper they chopped up and removed screws and it never quit rubbing. Also had to replace my tires due to balding and pulling to the right hard another $1400. Because the Nitto grapplers are on back order. The last pix is the rear tires same amount of mileage around 1600 is all.5/25/23 update still nothing on my tires. This company charges $150 an hr. To rob you and they don’t warranty their work. Sad Toyota is only $130 an hr and they warranty everything. And a way nicer shop and no thief’s . They won’t steel your stuff and not pay you for it. 6/4/23 talked with the manager last week. Still nothing.well 6/23/23 still no response on my tires they ruined and destroyed. I would really think hard before using this shop. 7/15/23 they still haven’t fixed their wrong doings. As a disabled veteran I don’t have the money to pay for something twice. And they definitely don’t care. Sad !!!!!!!!!!! 7/31/23. Still nothing. And still sad !!! 8/18/23. Still nothing.

Well we’ll we’ll
8 months later and you finally want to say something I didn’t hire Big so Tire you did. I hired you guys not them. And I did take it back to big o tire and they re aligned it, and it lasted for about a week. Then I had to take it to Midas who aligned it all over again. Said zing O Tire didn’t have it right. And I sent you their copy which you didn’t do a thing about it but blame it on them. And you never asked permission to chop my truck you just did it. And everything still rubbed because your mechanic d told my bolts out of the front of my truck and took my other parts that you’ve done nothing about still to this day. You guys are lire’s. And I wasn’t happy and still not happy. 8 months to respond. That’s Bull. I hired you. Your responsible. So man up.
8/21/23. Your response is ridiculous. I was in the service industry for over 30 years as a master service plumber. I never treated my customers the way you’ve treated me.10/15/23. Still no reimbursement for my front tires or for my realignment fee I had to pay to Midas to get my Alignment properly adjusted because big O Tire couldn’t get it right after 2 attempts. Stay away 07/23/24 Well it’s 12/30/24. No justification to date. Still got screwed.

John M.

Went in to have speakers installed in my Tacoma. I chose this place because their website states that they accept Synchrony Car Care card. Since they accept that card I chose to spend a little more due to 6 months no interest. The speakers sound good but they cut and spliced my factory wire harness. Also my passenger side window wouldn’t roll up because the door panel was not reinstalled correctly. They quickly fixed the window which is when I noticed the wire splice. When I went to pay their system wouldn’t accept the synchrony card. I paid with another card and was assured that they would fix the issue and refund my card and use the synchrony card next week. Still waiting and they won’t answer my texts or calls now. Very disappointing way to treat your customers. A simple response, good or bad, would be appreciated.