The Empire - College Place, Washington

The Empire: Your One-Stop Shop for Lawn Care Needs

The Empire, located at 928 S College Ave, College Place, WA 99324, United States, is a renowned establishment that has been serving the community for years. With a phone number of 5095292776, The Empire is easily accessible and ready to assist you with all your lawn care needs.

Specializing in lawn mower repair service, lawn mower store, sharpening service, and small engine repair service, The Empire has a wide range of services to cater to both residential and commercial clients. Their team of skilled professionals is dedicated to providing top-notch services that will keep your lawn looking its best.

Other points of interest at The Empire include language assistance, wheelchair-accessible car parking, and a wheelchair-accessible entrance, ensuring that everyone can access their services with ease. The company has received 21 reviews on Google My Business, with an average opinion rating of 4/5, highlighting their commitment to customer satisfaction.

The Empire is more than just a store; it's a trusted partner for all your lawn care needs. With their expertise, wide range of services, and commitment to accessibility, it's no wonder that they have earned a stellar reputation in the community.

👍 Reviews of The Empire

Jeffery W.

1/5

This place did nothing with the mower I brought in in September to be repaired because it would not start. After I was initially told it would be "about three weeks," nothing happened. Fast forward to late November, I called around and found a place that would repair it, took it to them, and they got to work on it. Will never come here again.

M P.

3/5

Would be good if they had equipment in stock more frequently when it’s out of stock. Not make restock orders whenever they feel like it. I talked to them about ordering some equipment they had there but wasn’t in stock. I was “ordered” some equipment 2 months ago and I went twice to see if they had it. On My last check in they tell me they won’t be making any orders soon. I am all Echo guy and sucks you can’t have dealer support around here. Otherwise they are good people to work with.

Bob R.

1/5

The rating provided requires some explanation. I've always been happy with the quality of service provided. The poor rating is associated with the fact they took it upon themselves to determine what parts needed to be replaced during an annual service visit. Instead of having the courtesy of contacting me to explain need and provide an estimated cost they elected to replace parts without explicit authorization. This led to a more expensive bill than anticipated. Worse, when calling about and questioning the cost, they arrogantly explained this actually saved time and money and indicated they don't have the time to call all customers for authorization. This is very poor customer service and not the way a respected business should operate. They have now lost my business as a result.

Daniel C.

1/5

My sister took 2 Husqvarna 350 chainsaws in to get a diagnosis on why they wouldn't start. With no promise that "The Empire" would get the job of repairing the chainsaws. One of the saws ended up about 1/3 torn down and a $35.00 charge on it. I went in to pick both saws up and was told that to get the one torn down put back together would cost at least another $35.00 or more. The repair mechanic stated that the only way to get a carb. number for a rebuild kit was to tear it down that far. In reality, the carb. name and number are visible by simply removing the top air cleaner cover. It takes all of 2 minutes, because I did it myself. I have never run into a shop with this lack of professionalism. When a diagnosis is the requested procedure a diagnosis is what you should receive. Nothing more. Automobile mechanics wouldn't be in business long if they tried this approach with their customers. They don't tear engines down w/o permission, and return vehicles to customers that can't be driven when they were driven in to the shop. When a diagnosis was the requested procedure. Just when I think I have seen it all, something like this pops into view. I don't usually leave comments on companies that I have used, but this one takes the cake...............

Calamity C.

5/5

Best damn small engine repair shop I've ever been to. Great service, straight to the point, no bs. May be a bit of a wait during the busy season but they have lines and lines of machines to repair. Would highly recommend

keith P.

5/5

Always a good experience. They are very knowledgeable and stock alot of parts..

Bruce C.

5/5

When you have a 40 year old garden tractor you have to have someplace that will baby it. The Empire does keep it running and that's nice. Spring time waits can be long for repair but if we all were a little more organized and didn't wait till we actually needed the equipment... Aw well next year I'll be more organized

Mr. B. E.

5/5

I buy all my power equipment from the Empire. Mowers, chain saw, repairs on other machines, etc. Not many family run repair shops like Empire left where you get great advice on getting the equipment you need. They never try to upsale me. In fact, Eric correctly sold me a one size down chain saw. He was right. The other would have been too heavy. You can't get instant repair in the middle of the summer anywhere, but Eric and Mike and the crew work all kinds of hours doing their best to help their customers.