Stohlman Automotive - Vienna, Virginia

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I understand working customer service on weekends sucks but it's no reason to treat your customers this way. I came in for a 12000 mile service: needing my oil changed, tires rotates, brake pads replaced, and air filter replaced. I called the number on their website to schedule it. I had a voucher I purchased when I purchased the vehicle saying I could get oils for free but the other stuff would be charged. I presented my voucher service and Victor Iglesias said this dealership couldn't honor my voucher because he didn't want to call the other dealership since there were only two people working the register area and even if he did they wouldn't honor it on weekends. Firstly, there were two people manning the register area, so if he stepped away for twenty minutes to make the call they would not be left unmanned and it would be excuse to get away from customers. Secondly, saying you can't offer a voucher oil change on weekends is ridiculous. It's an oil change, your mechanics can change oil on weekends. I pointed this out and he said they phone calls had been contracted to a separate company that doesn't have necessary scheduling information and if I wanted accurate scheduling information I had to call a service agent directly. That's fine, I understand he does not control if the dealership outsources it's call lines. However, it's only on the customer service agent (him) that they need to sign off on the wavier and he blatantly told me he doesn't want to because it's the weekend and they close at 3 pm (I checked in for my scheduled appointment around 1:15 pm). He offered to call the dealership I got my voucher from at a later date. I understand it sucks to be forced to work weekends but you need to take that up with your manager. Making phone calls is part of your job as customer service and is expected of you during your scheduled working hours.

On top of this, because he wouldn't take my voucher for my oil change, he denied me the rest of my appointment. They did not replace my break pads, rotate my tires, ect which I would have paid for separately and was part of my scheduled appointment. It was blatantly because he wanted to get out of work as quickly as he could. Why should you trust your car with people who are trying to cut corners so they can get home faster? How can you guarantee they won't purposefully skip something to ensure they get off work earlier?

Mark M.

I bought used from Stohlman and traded in. Overall had a great experience with Gerik and Danny. Felt like I got a fair deal on both the used car and the trade in. Only complaint is that the whole process (test drive thru leaving with used car) took a long time, about 5.5 hours.

Sheila G. (. &. M. C. K.

I live in Baltimore county and drove to Vienna Virginia to pick up my automobile I decided to go with a dark gray 2021 Jetta S my car is literally like driving on a cloud and I have a lot of fun driving her and manual as well as a automatic. Mr Escobar was wonderful to work with and he got us a deal of the lifetime. Not only was my 2021 Jetta only 21,000 but I was able to roll over $2,000 for my trade in so that helped with the down payment. We had gotten accepted via Ally for our financing company had a very low APR fixed rate. We have a 60,000 mi limited warranty on my vehicle. My payments every month are fair little bit more than what I like but only by $20 so can't complain too much.
All in all I had a wonderful experience here at this car dealership and at no time that I feel hassled or pressured Mr Escobar definitely was the man to make me happy not to mention he did go out of his way to make this deal happen.

Alaaeldin S.

very nice service advisor get my car on time. I like the new text message shows you everything happened to the car and the price.

Ty H.

It was a great experience buying a car from Stohlman. I have not bought many cars, but this experience was far better than any previous. Stohlman is one of the top VW dealers in the nation and the volume of people buying cars when I was there was evidence enough for me. Because of this, they seem more willing to make a deal, especially on used cars, which is what I bought. They agreed to what I thought might be a low ball offering a used car and in retrospect it was probably because it was taking up space a more valuable new VW could use. Iwould highly recommend this dealership to anyone buying, the people were professional and very courteous.

Nizar F.

Comprehensive and professional Car Care that is exceptional compared to other places. Very courteous and professional staff that is very knowledgeable and eager to assist. They are very careful to prompt any issues in the car but also give an honest assessment if it is worth the money or not. The only thing I would note is that sometimes they are not on the same page, the customer service on the phone may give a different recommendation from the technician at Stolhman.

Charles

Employees are friendly and appear knowledgeable. Our two cars wee serviced on time and all requested services were completed.

Wes G.

Purchased a used 2013 Passat last night from Patrick McGartland from the Subaru store. What a great experience! He was no-nonsense, no games, and not pushy at all! He left the decision making power up to me, remained calm, and I actually felt like he was working for my best interest as well. I recommend anyone in the NoVa area who is interested in a Subaru or VW or any late model used vehicle to reach out to Patrick. Also, Stohlman is a great facility, nice and clean, vehicles are in great shape, etc. Definitely recommend!