Sam's Club - Jonesboro, Arkansas

michael haga

I called 4 days ago to order 2 cases of meat. They told me they would call me back. Sent my wife down 1 1/2 hr drive down and it wasn't there
Driving down again today still isn't there. Was on hold for 1 hr. Kept telling me they are to busy. Customer service sucks

CanYaSee MeNow (hiddeninmo)

Sam’s club wants you to pay them so you can pick up your groceries curbside yet don’t respect you enough to not ruin your groceries.

If you’re a white customer at the Jonesboro store you Will be disrespected by their black female curbside employee. She’s about 5’4” and chubby. Bigger than me and able to pick up the cases of water that I’m too small to handle.

Your large, heavy, stackable items Will be tossed in the vehicle any which way and will be busted by the time you get home.

That is one L. A. Z. Y. employee and yes she will be there because Sam’s club doesn’t appreciate their customers enough to get rid of employees like her and hire good people.

P. S. NO, SHE DIDN’T GET THE TIP I HAD PREPARED FOR HER. SHE CERTAINLY DIDN’T DESERVE ONE.

Gulzar Dharani

Very bad experience today with Sam's club (Jonesboro, AR) customer care employee. (Jay, Black Male) was very rude while paying credit card payment. I handed him $1000 for payment and he entered $10.
I informed him that you got $1000 from me while he wanted me to confirm $10. He said very rudely that he knows how to do his job instead of apologizing. Then he changed it to $100 again and I had to tell him that he is entering wrong amount again. He speaks to me very rudely again and he changed amount to a 100 again instead of $1000. I asked him put correct amount so I can get back to my job timely but then he stopped completely. I requested him to call the manager/supervisor since three times cant be mistake you cannot do like this when you collecting money from club member. I feel at that time that he was trying to cheat me then manager/supervisor came and instead of telling him to talk politely with club member he tells me that I was yelling to his employee(I told him to check camera) when in fact, I was trying to explain that he committed the same mistake three times. I hope this issue would be taken seriously so that any of the club members don't have to face similar issues ever again.

D W

Store was nice and clean. Lots of good deals and easy, quick checkout. Always enjoy the new seasonal items.

Claire Brazile

Today, I had the worst curbside pickup experience i’ve ever had in my life at this location. I arrived to pick up an order on behalf of someone else and didn’t have the app on my phone. This led me to calling the store directly to try to get assistance and let them know I was there to pick up an order. When I called the store, I was only able to reach the bakery after being on hold for over 15 minutes. Because of this, we asked the employee working curbside pickups outside if he could help check us in to receive the order. He very rudely informed us that he was busy and he did not have time to help us…

We went inside to the customer service desk and asked for their assistance and described our negative encounter with the curbside pickup employee. The customer service representative was appalled and went and informed a manager of what we were trying to do and of our bad experience. Although the manager never came to speak with us, the customer service employee assured us that the order would be brought out to us shortly.

When we arrived back at the vehicle, the same employee who was working the curbside pickup area came to our vehicle to work with us. He had an attitude for the duration of the interaction, but he eventually was able to bring us our order. However, after bringing the order out (which ended up being 6 carts full of groceries), the employee walked away leaving us to load all of the groceries by ourselves in the heat. I have used curbside at numerous stores and I have never had an employee storm off and not even offer to help us. Most curbside pickups actually usually load them for you, however, because it was so many items, we had gotten out to assist him so that he wouldn’t have to do it alone..

I am beyond disappointed with the Sam’s curbside pickup and was shocked by the lack of professionalism and rudeness of the employee when we were simply asking for his assistance. I also wish that the manager had done more or at least apologized to us for the god awful experience we had. The whole ordeal ended up taking about an hour and a half, when it should’ve taken maybe 30 minutes tops. I personally do not have a Sam’s Club membership, and after my experience today, I certainly have no desire to ever get one. Would not recommend this location to anyone!

Toni Tounsand

Nice renovations at our local stote!! Additional products added to the store!Would like to see more plus sizes added to their inventory!! Staff are friendly and helpful !

Phillip Madrigal

I'm disappointed with the café. Despite their advertised closing time of 7:00 pm, we arrived at 6:15 pm for dinner, and no one was working. After informing the front desk, who acknowledged the issue, we waited with other customers for at least 15 minutes before deciding to find another place to spend our money

Khrista Cendana

This Sam's Club seems bigger than the one from home. They have different foods that I wanted to get than back home Sam's Club. Not much people, you should check this one out if you're near.