Scott H.
1/5
Today, it seems, that business models inclusive of talking on the phone with customersā where customers either need to inquire about services or require some level of customer serviceāis viewed as either a hardship or, quite simply, isnāt viewed to generate revenue. This isnāt all businesses though; however, my experience with Nutmeg, in Preston, has been the worst encounter in a long while.
I was told by one individual and another local business to call Nutmeg Tools & Products. I was in a jamb, and needed some stainless axle tubes shortened and, possibly, some welding done. NOBODY EVER PICKED UP THE PHONE. A message machine only stated to leave a message, and my call would be returned. However, donāt hold your breath. I called nine times, and left a minimum of four messages over the course of twelve daysā¦ and got zip.
Scott finally returned my call and left a messageā five days after my initial call, but he only emphasized how busy he was. Unfortunately, I had just stepped away from my phone. I called back, again, leaving a very detailed message about my issue, and asked for some help, but I gather I needed to read between the lines: āIām too busy for your business.ā Despite my continued efforts, I never heard from him. (This was written on 06/17/24. My first call to Nutmeg/message left was on June 5th.)
First of all, the inability of individuals at Nutmeg to properly handle and return phone calls is completely unprofessionalā¦. and LAZY! Businesses (people) today seem to have forgotten, or just donāt care, that customersā (and even potential customersā) experiences, can and often do lead to positive word-of-mouth advertising, which is the best form of advertising. However, when things donāt go well, people also deserve to know about it. Nutmeg may have been recommended, but fell way short. I was left hangingā¦ and Iām pretty certain Scott, at Nutmeg, couldnāt care less. However, unlike back in the day,ā¦ now there are Google reviews. And Iām more than happy to advertise my unfortunate experience.
Maybe my small amount of business wasnāt going to generate enough revenue for Nutmeg Tool & Products? Maybe not in the immediate present. However, what about all the contacts I know, the recommendations I could have madeā¦ and the positive review I could have written? Yes, bills at any business need to get paid monthly, but itās important to cater to customers big and small, because we all have the āpower of voice.ā
Furthermore, and more pointedly, if a business, at any time and for whatever reason, cannot attend to a customerās needsā¦ how about addressing it with, āThank you so much for thinking of me/us. I/We really appreciate it. However, I/We are so sorry, but right now we arenāt able to take on any additional work.ā ā¦possibly thereafter also offering a referral to another local business.
But, no,.. today the aforementioned response style is typically not what you get. Why? Because people todayā especially younger generationsā are rude, distespectful and self-centered. Businesses and tradespeople of all kinds either donāt call you back, or they try once and, then, leave you hanging. I should add that I didnāt just drive over to Nutmeg. Why should I have Thatās not how I do things: wasting time and gas. If a business has an established and advertised phone number, with a machine that asks for a message to be left, they are then obligated to appropriately and professionally handle all callsā if not, Google reviews will reflect that.
I canāt speak to what kind of one-man operation is being run at Nutmeg. ā¦canāt speak to the quality of their work, either. What I have determined is: 1). Theyāre soooo busy they may choose to not help youā but you have to determine that by if they donāt call back; 2). They wonāt properly return calls; and 3). Theyāre soooooo busy, but canāt afford to hire someone to work the front desk.
No worries. I figured my situation out. And now, with Google reviews, I am justly leaving my impression of this half-cocked establishment.
Two out of tenā¦.
