Nitro City Sanitary Board - Nitro, West Virginia

James K. R. J.

Online auto pay didn’t work, had water shut off thinking my water was getting paid - even two weeks prior to “delinquency date” according to the bill

Convenience fees are charged for using a card or auto pay. So it’s a racket to try to get you to pay in person, but they know not everyone will

Jay D.

Completely inconvenient for the working person. The staff were rude, they provide no automated system, no way to pay online, and are only open from 8-4 on weekdays, no weekend hours.

If you enjoy late 1800's paced service and support, move to Nitro WV and ask for water!

DANNY W.

useless city, useless city board, the federal government gave nitro a sum of money to install sewer on dupont rd and surrounding areas, they still charge us a surcharge, and said it was only going to last a set amount of years. Well guess what, not only did they lie and still charge it to us, they try to claim that they had to do it to recover cost, which the federals had already paid. its been going on about 15 years now, and whats worse is that they claim they need more money. They receive taxes on nitro market place, which in my opinion should go to crosslanes, we have to put up with the traffic and road conditions everyday,not nitro. If you are a couple of days late they send you a shutoff notice and when you call to see what is going on they treat you like scum and act as tho they are god. you need water to survive, and they will shut it off also. they havent a website, or auto pay system, if you need them to come out for any service calls they dont show up. Ive set up 3 opointments for them to show me access for a garage and they have yet to show up, and when i tried to call and complain the worthless office thieves they have hung up on me. Nitro is a money hungry monopoly and need to be stopped. They stunk up our region for years with their chemical companies and have tax hammers on us for years. People wont stick together and stop this communism city. You havent a choice but to use there sewer, pay their taxes and let them rob you. This review is useless probably but its a vent. I cant wait till the feds one day open there eyes and put the smack down on the city of nitro and make them pay for their thievery and inhumane tatics.

Cayanna M.

shut off out water for "non payment" made us set up a new account and now wont turn our water back on

Amber D.

Keep p all proof you have paid BECAUSE they are like to lie and say you have not paid bills for months

Im V.

I just don't understand why you have to go there to pay your bill?

Julia C.

Horrible experience. Been told all sorts of different things and my time and others time has been very much wasted.

Jennifer C.

This place is a joke. They are completely unprofessional, rude and outright liars.