Murdoch's Ranch & Home Supply - Silverthorne, Colorado

Samuel A.

Murdoch’s had the TSA approved hard case for my shotgun that I needed to travel on a plane with. I would have had to leave it behind if they didn’t have it. Wide selection of everything.

Will

Had a bizarre experience here this afternoon.

I came in to buy a new Leatherman tool. I spent a few minutes looking at the options and settled on the Skeletool CX. Bought it, then went to Target to do some more shopping.

Before heading home, I decided to pop open my new tool and put it in my carry kit. The bottom of the box was glued together, so I ripped it open. When I got the tool out, it was obvious that it had been used moderately - there were little scratches/scuffs all over it, the knife blade had a couple of nicks and one of the screwdriver heads had been dinged-up. There was grease on the back of the tool, and one of the arms is hard to open and scratchy.

I returned to the store less than an hour after I purchased the item, with the box and receipt. A gentleman at the first counter greeted me and I told him I had a return. He offered to help me, but I was intercepted by a lady who told me to give it to her. I explained that the tool had obviously been used and I would like to return it for another of the same item or get a refund. She said she needed to look at it and took it to the back of the store. I waited up front.

She returned a few minutes later and told me that she was not going to give me a refund because the box had been ripped and that she couldn't resell it in this condition. I reiterated that the product was in the current condition prior to my purchase, *which is the reason I was returning it* - and the receipt clearly shows that I have owned the item for an hour.

She handed me the box and receipt. I asked to speak to a manager; she proudly informed me that she was the manager. As I'm not one to make a scene, I thanked her for her time and left the store.

Based on the great reviews this location generally receives, I am happy to believe that this is a new manager who simply doesn't know how to do her job yet. I'm sure if I returned again tomorrow morning, a different manager would have no issue understanding that someone bought this tool and used it for a bit before returning it - or maybe they swapped an old damaged one into the box and kept the new one. Whatever happened there, they carefully opened and closed the box in such a way that an associate accepted the return without further consideration of the condition of the product (which is understandable.)

But I'm not going to return tomorrow. I live on the other side of the pass and I rarely have time to make the ~2.5 hour round trip; when I do come to Silverthorne, it is exclusively to shop and I always stop by Murdoch's.

The worst thing is - the same item was in stock at REI today but I decided to wait and see if Murdoch's had it first. This experience has been so frustrating that I will no longer shop at this store.

Edit: There is nothing "legendary" about your copy/paste responses to legitimate concerns. In what ways are you working to resolve my issue?

thatsjustbriley

We went in for a generator and decided to ask for some help. Marty was the one who went above and beyond helping us! I couldn’t have felt more informed and cared for by Marty. We owe him a HUGE thank you for everything! Murdoch’s will always be a go to, especially if Marty is working there!

Jeremy H.

Just when I thought that Murdochs couldn’t get any more ridiculous, I get linked up with this guy called Casey (KC) who single-handedly restored my faith in the company. Since Covid, I have always felt like I was on my own when I come to the store. If I buy any tools or in this case generator, I know there’s no returning this thing no matter what and it’s kind of a *shhlousy feeling when you’re spending $3000 on an item. KC knows his business. If corporate reads these reviews, I would hope you do what’s ever needed to hang on to this fella. I was prepared to give you a 1 star and never shop here again until I met KC. Not many folks here know what I need them to know about some of the products Murdochs is selling. (Tools and equipment.) thanks Casey

Sarah R.

I called ahead to confirm they had the product, then drove 40 minutes out of my way to get it only to be met with being told they don’t even carry the product. Shania, you owe me gas money.

benjamin M.

Waste of time. Went to check out their big labor day sale and buy a dewalt tool. Not only was the tool full price and not discounted at all but they refuse to price match it. Murdochs has the highest pricing for dewalt tools out of any store. I'll order online and save almost 100 bucks

Leah A.

Bought a small item ($7.99) for my friend's dog while dog sitting. It broke after the first use. I bought another while at Target ($3.99) and thought I could take the broken one back and get a refund. I didn't have a receipt, so they offered an exchange. Wasn't what I wanted. I didn't need to two of the item. I showed my cc transaction on my phone. Not acceptable. After the original purchase, cashier asked if I wanted my receipt or no, I said no. Wish I had said yes. Note to Murdochs: just make people take the receipt if your system can't look up charges by cc number if a refund is wanted.

Justin O.

We go in for 1 thing and come out with 50 others. They have items for sale you didn't ever know you needed! Love this store