Larry Puckett Chevrolet, INC. - Prattville, Alabama

G

Recently had to buy a new car. My poor sweet other car met his demise with a horrible curb. Who knew curbs could rip the belly of car in two . I’m so sorry Winnie, I miss you!. ?
Anyway, I didn’t want a new car wasn’t prepared, was upset & stressed.
I wanted CT, but it was his late day. So Gary helped me.
Gary was super nice & made jokes along the way to make me smile when I was wanting to cry.
I told him what my price was & took me over to look at “Lucy.” I test drove her & liked her so Gary & I went in & got the process of making Lucy mine started.
The finance dept was great also. She was able to get me approved & finished in a timely manner.
I hope Lucy & I have many, many miles ahead of us & absolutely no curbs anywhere near us.

Dana Kirkland

This is a review that could have been left five years ago, but still holds true . I first step foot in Larry Puckett in 2019 I bought a 21 Tahoe z71 right off the lot. A few months later bought a z71 black widow truck off the lot. All maintenance done with this dealership as well. After all these years the moment I come in, I’m promptly greeted, often by name. I’ve never dealt with any unprofessional attitudes or behavior. Everyone has always went out of their way to assist and take care of whatever I needed. Fast forward to a few months circumstances have changed and it was time to trade in my Tahoe for something else. CT Thorn drove me around in a golf cart, car after car, we couldn’t come to an agreement that would make me happy, by no fault of his own at all!!! I just was not happy with the choices I had. Then yesterday I found something I really liked, they called CT for me, and CT was on his way. Greeted me like family. We quickly did numbers and made me happy. You truly can not ask for a better dealership, or better than CT. He’s a joy and pleasure to speak to. As long as I’m in the area, no one will get my business but Larry Puckett. Thank y’all for taking care of me like I was your sister, aunt or best friend.

Andy Graydon

Im usually a huge fan of this dealership, so much so that I drive here over my local dealership to have service performed. I had an appointment for service this week, dropped the vehicle off and walked over to a restaurant for lunch and was told they would call when the vehicle was ready. After an hour and a half I figured I’d walk back and see how the oil change was going. When I returned the vehicle had not moved from where I parked it and I was given little information as to why they had not started the service that was scheduled for an hour and a half prior. The service sales tech gave no apology and made no effort to reschedule the appointment or make amends.

Lamanuel Franklin

Glynda or Glenda has very great customer service, very quick has a great personality. I rate her as 5 stars

Coyette rogers

I called and made an appointment. I told the lady that I spoke with that I had my a/c diagnosed by the Express Oil next to your building and they told me that I had a leak in the evaporator coil. I asked for a quote. She told me that she would call me back. She did and quoted me $1159.00. I asked her to schedule the appointment to have it fixed. She warned me that I really needed to have another diagnostic done to make sure that that was the problem. I told her that I was going to be upset if I pay $198.00 for another diagnostic service and told the same thing. She said that she would waive the fee if I allow you all to fix my car. I agreed based on the quote to fix it for $1159.00. You all did the new diagnostic and told me the exact same thing was wrong with it and then said the charge would be over $3100.00. I only agreed based on the $1159.00 price. So now I have paid for two diagnostic fees. What’s really upsetting is that the guy that checked me out said I should have known better than to pay for another diagnostic when I already had one. I informed him that I only agreed to it based on the quote of $1159.00 that was given to me. I told him that I will not be back and he said that was fine (which was rude). I was looking forward to maybe purchasing a car from the dealership soon but this has left a bad impression.

Rick Vachon

Everyone was polite and delivered what what was promised but I was way overcharged for a torque converter replacement, $3500 to replace a torque converter on a 2018 buick with 21,700 original miles is outrageous for a car that has obviously never been abused. This will be my last GM car ever.

J Taylor

I went into the dealership yesterday to pickup some touch-up paint because I had planned on trading in my vehicle in the near future. Decided to get the oil changed and tires rotated. While waiting, I decided to walk around the lot. Ms. Debra came up and asked if she could help me look. I said no thanks. I liked the way she handled my decline. After finding three vehicles of interest, I went inside to her office to inquire. She handled all of my questions thoroughly; and there were many questions. Because of her knowledge, professionalism and demeanor, I decided to purchase a new truck. The gal in Finance made the process a breeze too!

Throughout the entire process, I felt at ease and like family. The deal made was extremely fair. I had purchased several vehicles from this dealership decades ago. For my last three new car purchases, I had gone to Georgia. I am so glad that this time I was able to keep in town! This was the kind of vehicle purchasing that I remembered from the good ole days. No pressure, sales person that went to bat for the customer, and thus giving that home town feel. I am so happy to be back with Larry Puckett Chevrolet! Great team!

Alex CANE

Great People...
I drove 1 hour to go get the exact car I wanted... the process was smooth...
Mr. Bruce is an awesome salesman... he makes a personal connection with so it don't seems like its just business...