JL Fabrication - Harrisonburg, Virginia

Nate R.

5 star Pookie Dylan gave me free blinker fluid!!!

Sydney S.

Great costumer service really nice and helpful would for sure go back definitely recommend them!

Brian H.

Great company ! Amazing people. Pleasure doing business with them

Jesse M.

So I ordered a components system from then on 02/20/2018. I was guaranteed delivery o.02/26/2018. The day after purchase I received a call explaining that they did. Not have the part in stock(3even though it was advertised as “2 available” ) they informed me that it would take 2 weeks to build. 2 weeks later I call back and they explain that they need to send it to polishing phase. I believe it was a Tuesday. They tell me it will ship Friday. I call Friday 03/09 and they said it would be shipped. I confirmed with them that they would include an optional item (chrome reservoir) and he informed me that they would. When I receive the package one part is missing (a power steering pump and the chrome reservoir). I also did not receive instructions or a packing list.
I call back (numerous emails were sent as well as pictures) I tell them I am missing items and he explains that they were out of stock but all of a sudden would overnight them since it just arrived in stock this was 03/16. I received no information or tracking number and the part did not arrive until 03/20. The part (power steering pump) was supposed to have a. Chrome reservoir as we agreed to and it have a black plastic instead. I attempted to follow instructions and the bolts provided did not work so I have to run to store to find correct size. This was a $1300+ purchase. I really expected Better service for my money. I missed a car show over this deal and I will never recommend or use them again. I am still trying to communicate with them and they will not reply. Horrible customer service. Stay away.
Jesse

Jonathan H.

Grest company came from live tiktok

Kevin M.

I will definitely use jL fab again ordered 2 doors for my c10 truck a very nice young woman called me the following day and confirmed delivery address and told me my order was packaged and ready to ship I received the doors the next day very well packaged and in perfect condition. Do not believe the negative reviews my experience was top notch and very professional

Jennifer L.

If I could rate this less I would, JOKING! The atmosphere is very inviting and they even have friendly 4 legged companions to greet you at the door. My boyfriend is In love with chevy trucks that they were able to help me surprise him with a custom sign. (So many options) I won cool points that year!! I’m not sure why people always want to rate companies so negatively all the time! Not to mention it’s not like a typical parts store, they had a very modern look to the shop and you can tell they take pride in the products they sell! Definitely worth a trip if you are in the area 😊 Thank you for helping me out!

SL

Gábriel P.

It is interesting that many other people have the exact same negative reviews against this company as I have personally experienced. The people in this company know absolutely NOTHING whatsoever about the art of 'Customer Service'. They are shockingly immature like a 5 year old child, have never grown up, and literally do not care about losing business. It doesn't matter if the product is $1,500. They treat it like it is pointless and worthless. They blatantly ignore emails, refuse to answer detailed technical questions, or email detailed diagrams of their products. Service from this company is absolutely non-existent. This company NEEDS to be shut down and go out of business!!!