Holiday Inn Express Mesa Verde-Cortez, an IHG Hotel - Cortez, Colorado

Haley Allen

I generally enjoy IHG hotels. What I loved about this one was that the place is themed beautifully since it’s so close to Mesa Verde & unique in that. I’ll also offer the disclaimer here that we arrived late in the evening. The front desk staff helped us check in quickly which was nice after being on the road for many hours. Unfortunately the room we received seemed to be in various states of disrepair. The lamp was askew because it was broken, the curtain rod to shut them was broken off & the toilet was broken - no water was coming in & we couldn’t flush nor could we turn the water knob to get it back on. We appreciated the front desk attendant giving us a quick solution in that he was able to open the adjoining room & offered for us to use that restroom. When we tried to leave, the elevator seemed to be stuck so we had to take the stairs. So it wasn’t an all around bad experience, but it wasn’t the best, or consistent with my usual IHG experiences.

Stickbow

We have stayed at this hotel several times. The rooms are always clean.
They are starting renovations at this hotel which is definitely needed. New towels would be a plus. The bed definitely needs replaced.
The last two times we have stayed here we have had to wait for breakfast items to be refilled, this time especially there were several people waiting (probably 15 - 20 minutes) when the food was refilled it was very good.
Because of the cleanliness of the rooms, I would definitely stay here in hopes the beds and towels will be upgraded.

ColoradoBoy123

First the good bit.
+ The location of this property is great. It's on main road and walkable distance from most establishments.
+ The breakfast provided in the great room was surprisingly satisfactory.
+ The Wi-Fi speed was adequate as well.

Now what could have been better -
- The property is absolutely dated; so much so that we couldn't believe this is Holiday Inn Express. We have stayed at their Moab, UT property as well as a few in other states and all of them have been great. Not this one though.

- The parking lot was poorly lit and so was the whole property for that matter. The glass exterior (e.g. Elevator has a glass back) wasn't clean, leading to believe that this needs regular maintenance which wasn't done. We were greeted by the signs that the pool isn't working. Based on other reviews (which we saw after we stayed), the pool has been out of order for a while.

- The laundry facility is below restaurant and had half of the washers and dryers out of order. So was the dispensing machine.

- The room was ok but the bathroom tub has many scratches and chipped paint. The shower was very finicky to adjust but water temperature was good. Biggest problem with the bathroom though was that the tub wouldn't drain quickly, thereby creating a large puddle while taking shower.

- The beds were very hard leading to poor sleep quality.

- The property generally looks extremely dated.

- All this could have been compensated to some extent by smiley faces of personnel. Sadly, that wasn't the case either. The front desk person was too new to even provide accurate directions to laundry room. To be fair, he was willing to provide another room when we complained about the bed quality but we didn't see any point in it judging by the overall appearance of the property.

With regular maintenance and friendly, smiley faces, this property may be able to redeem itself.

DonnaZ

It is a stylish hotel! The front desk staff are super nice and helpful. The room is kind of small but cozy and comfortable.

Sound insulation seems to be good, we travel with little baby who sleeps early, and we’re not bothered by the others; we actually didn’t hear much going on at all when we were in the room. Beds are comfortable and clean.

Water pressure is great for a shower.

Ken and Jen Leo

Booked the family suite for our trip to Mesa Verde. The bunk room was fantastic for our kids but I specifically booked this because of the pool, only to find upon check in that it was closed and had been closed for weeks. I expressed my frustration to the clerk only to be told "it's on our website" but I had booked this back in January in preparation for a 2 week trip. She asked if I wanted to cancel but we'd driven from Wisconsin so what was I supposed to do? Holiday Inn should have to send out a notice to those people that already had reservations when it's going to be WEEKS of not being able to offer an amenity I am paying for. The TV took forever to turn on, figure out, and then direct TV had to do a bunch of updates before it worked.
Edited to add: a few hours after getting settled we discovered the shower didn't work. Spent an hour moving rooms. New room was smaller, lamp broken, and the microwave and fridge were plugged into a power cord that wasn't turned on so fridge was hot and I had to move furniture to get it turned on. No apology, no offer of compensation.
Several homeless people wandering in and out getting coffee and using the bathroom and even heard one trying to lie about losing a room key. Does NOT feel safe.
Next morning, 8:30am housekeeping is knocking on the door. My kids are still sleeping! Breakfast had a lot of options but that doesn't matter if your guests have to go find your staff sitting on the counter in the kitchen and tell them they're out of stuff

Scott Forbes

First thing you notice is the beautiful design, inside and out. The common areas are decorated beautifully.
Second, warm friendly staff. All of them we’ve encountered are.
Third, nice rooms. We had a king standard, and though it was fresh and in exceptional condition, theres not a lot of space for two standard checked bags. Sink counter space is limited, but the additional shelf helps. The bed was comfortable, and the other furnishings seemed new also.

We felt good returning here daily, and would definitely stay here if we return.

Wandering Minstrel

Overall a positive stay. Stayed as a team of 6 for business for a week. No problems checking in. Friendly staff. Room was quiet and comfortable. Location was good (could walk over to Walmart). There was a nice gathering space on the second floor. WiFi was strong and reliable. Coffee and tea in the lobby. Keurig machine and mini fridge in the room. They had some toothpaste for me when mine ran out. The usual hotel free breakfast (the pancake maker was nice). Pool and hot tub were clean though often overrun by rowdy guests. Fitness room is actually across the parking lot through a door marked "Spa" :-D. Rooms have liquid hand soap and bodywash (no bar soap). Hand soap is same bottle as lotion - I mixed those up several times :-(. Not hotel related, but restaurant-wise, Mi Mexico, Shiloh Steak House, The Farm Bistro, and Main Street Brewery were all good options for food and drink.

ColoradoBoy123

I was shocked at the state of this property so much so that I seriously doubt if this meets IHG standards at all.

The property was poorly lit and looks extremely dated, almost as if it hasn't been maintained! The reception was trying to be helpful but was quite new to the job.

The elevator that took us to our room had transparent glass wall that wasn't clean. Once in the room, we noticed that the beds appeared very small. They weren't comfortable at all but we managed to sleep overnight. The tub had several scratches and hence didn't appear clean. Shower was finicky.

We used the laundry but half the dryers were out of order. So was the dispensing machine. So were the pool and hot tub!

Finally, parking lot. It was in very bad shape, uneven with cracks.

The breakfast served in the great room redeemed this hotel somewhat. Everything else felt as if corners were cut everywhere.