Hino Motors Manufacturing U.S.A., Inc. - Mineral Wells, West Virginia

Jay D.

Second time here. First load here had a strict 7am appointment. Hit the door at 6:30 left at 9am. Decided I'd give it another shot, I personally prefer to only run loads to places with in and out times less than 1hr. Checked in for another 7am appointment at 6:30a. Was told my appointment was moved to 11a. No overnight or extended stay parking here. Just a spot or two on the road before the stop sign. Very limited. Went to park at the McDonald's. Came back at 10a. Rude attitude from the check in guy. Told me to wait on the road until someone told me to come check in.

I always find it sketchy when a facility tells you to wait for someone to come get you and don't ask for truck number, phone number, etc. I went back to the truck and sat there until 11:15. No one came to get me so I returned to check in for my unload. Got his nasty attitude once again, "Did someone come get you?" I said no, he replied well that's because we're probably not ready for you. I explained again, my original appointment was for 7am, it was moved to 11, it was then 11:15. What's the harm in checking to reduce any further wasting of my time? He made the call asking if there was a door available for me. There was. I backed into the door where I continued to wait. The light turned red at 1:20p. Currently 1:30p exactly as I am writing this still in the door.

I WILL NEVER RETURN HERE. I will never allow any of my trucks to return to here. I will tell everyone I know my experience including this platform. Even if you've booked the load, call them back and tell them you've changed your mind. Trust me and the many other 1 star reviews. I have been in business a long time. I know a bad operating dock when I see one. This is one. Return the load, book something else. They'll pay you a decent rate on these because you'll be stuck. Even then the rates are not worth an entire 2 days stuck under their freight. Once enough of us refuse this crap, they'll change it inside. Til then, say no.

Wilson H.

I want to give them Negative Rating, Please don't come here ever again , because they will take 6-8 hours for unloading, even if you have appointment time they don't care at all.
Specailly don't work with LighHouse broker, they are doing wrong commitment at all and playing with drivers.

M O.

When i got the load i read the reviews and thought it can’t be that bad. And the broker paid for the load more the usual for the lane.
Reality is if you are delivering load here you are at risk of missing other pickup bc you are stuck here for hours and hours. These people could not care less about your time.
Next time if broker wants me here they will have to pay 3 times the rate. Disgusting place 😡😡😡

David B.

Arrived 8:15 for a 8:30 appointment. In door at 8:34. Finished unloading at 9:30. Restroom located in the room for checking in for receiving/shipping.

Dustin H.

Appointment was scheduled for 11am, but was pushed back to 1pm on delivery date. It seems every truck that is here have same situation. Be advised that this maybe usual practice on they're part.
Also I see that they only have 3 docks for unloading and least 3hrs to unload and count. Very slow at best! Not good place to deliver, if you got pick up after here!

Oksana Z.

Make sure u don’t have a next load , you will get stuck here for 3-5 hours at least. And nobody will give you the answers. Ask dispatch for extra pay.
Little update guys , u will waste whole day , they don’t care about you. If there is chance to avoid them do it.

Sami A.

Worst place to deliver loads. My appointment was 8:30 got there 8:00 checked in. Got dock door and waited till 1: pm to unload. My next load got cancelled. Disgusting company not recommending it.

Victor W.

Delivery appnt 8:30, checked in 8:10, docked in 8:30 , 10:15 unloaded 👌