Hands On Moving - New Haven, Connecticut

Rose B.

I will start with the disclaimer that I know that moving is hard work and I’m thankful that there are people who will do it. That said, this company did a mediocre job - do not recommend. We used both packing and moving services. 3 stars instead of 1 because Tyrone and Dave from the packing team were very nice and the movers were OK, they moved *most* of our stuff. However, there were several issues -

- Left behind 3 packed boxes in our old house during the move
- Forgot our monitor on their truck (though thankfully they did return it, 3 days later, after we made several calls)
- Manager who dropped off packing supplies did not include packing tape, leading to wasted time
- Showed up without tools to disassemble our beds - then needed to go buy tools during the move; leading to wasted time that we paid for
- Packed fragile items including custom picture frames and ceramic coasters without any packing material, leading to damage and breakage
- Movers showed up to our house in the morning, didn’t knock or ring the bell, called the cellphone number once, then left - then tried to charge us for the time they waited even though they did not make a good faith effort to let us know they were here (in the end we did complain about this, and they ended up not charging for it)
- Left behind excess packing material in our old house. We brought this to the movers’ attention, and they said they would pick it up, and they did not.

Overall, mediocre job.

Negin S.

This is the worst experience with a company that I’ve had in my life. I hired Hands on Moving for partial packing, moving, and storage services. They “lost” my most expensive valuables, including large items such as a flat panel TV, computer, and printer that are not easy to “lose.” Overall, they “lost” several dozen of my items, totaling more than $3000 in value. On top of that, many of my furniture items were delivered damaged, and several of my glass and ceramic items had shattered. I understand that sometimes belongings are damaged during a move, but I cannot understand how so many expensive items can be “lost.”

Do not hire this company. Read the other reviews. Individuals working for this company are stealing valuable items while they’re in storage, and the company is hiding behind its 60 cents/pound insurance policy.

Once I realized that my belongings were missing, I had to call and email the company many times before they responded to me to confirm that someone was looking for my belongings. They promised me that my items were “not gone forever.” One week later, they told me that all of these items had been lost, and all they could do to compensate was offer me $92. It has been 4 months, and I still haven’t received even the completely inadequate $92 they offered, despite multiple emails I’ve sent to the claims department that have been ignored.

It is painful to leave behind 3 years in a city that I loved with this awful experience. Save your money and your sanity, and don’t hire this company. I deeply regret doing so.

Courtney L.

Do not recommend! They showed up late. We’re disorganized for packing and moving. Staff were swearing and being unprofessional. They broke a table, scratched furniture, packed items that broke in boxes… and, after submitting claims (twice), I never had any communication from the company or compensation for the lost/damaged items. I was disappointed, to say the least, as they came highly recommended by a respected friend.

Gary B.

NOT A REAL MOVING COMPANY!!!!

Do not use this company. They've likley paid for their reviews.

They are without a doubt the worst company I've ever used. They are not proffessional movers.

They broke a $30000 tv, they damaged $2500 worth of furniture by removing and stacking drawers wothoput wrapping. They ruined a $2800 bed frame by not wrapping it and getting it filthy, they then failed to rebuild it properly and it broke.

We requested a tv box, 3 times, they promised one 3 times, and guess what, they never provided one.

The receptionist got caught in lies.

They went 4-5 hours over the estimate and never checked a single thing.

They've offered us 60usd.

DO NOT USE. We are taking them to court.

April R.

Our moving experience could not of gone better! From start to finish our crew of 3 were courteous, professional and did a killer job. Typically the movers we've had in the past would complain about certain task, but this crew took everything on with a positive attitude, and did great teamwork. Anthony was an amazing leader, and lead his crew beyond our expectations. They were extremely cautious, and do not believe there were any nicks at all in the wall, and extremely fast when disassembling and assembling furniture . Planning on using them again soon!

Michael C.

I recently utilized the services of Hands On Moving Company for my relocation, and I couldn't be more impressed. From start to finish, the entire process was seamless and stress-free. The team arrived promptly on the scheduled date and handled all of my belongings with the utmost care.

The movers were not only efficient but also incredibly friendly and professional. They carefully packed and transported everything, ensuring that nothing was damaged during the move. Additionally, their attention to detail was remarkable – they even took the time to assemble furniture at my new place.

Overall, I highly recommend Hands On Moving Company to anyone in need of reliable and trustworthy movers. Their exceptional service and attention to customer satisfaction truly set them apart. Thank you to the entire team for making my move a positive experience!

Chuck L.

Our movers in CT were awesome! Very efficient in their work and friendly as well. Communication with management made everything incredibly easy; I was able to move my appointments multiple times and our movers even showed up early! Can't recommend these guys enough!

Todd K.

Best moving company in the business. Trustworthy, reliable, and respectful. This company and their crews go above and beyond. I have used them multiple times and they always do a tremendous job and are the only company I will use.