Goody's True Value Hardware - East Haven, Connecticut

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STAY AWAY Horrible customer service

Had an incredibly disappointing experience at Goodys Hardware Store. As a female customer, I felt that the owner and his register help were inattentive and dismissive.

The man at the register, who seemed to have difficulty seeing properly, lost my original key while copying it. After traveling from two towns over, I called him from a long distance away, only to be told rudely that he had given me the keys. When it sat, he lost it behind the register !! After searching, I found my keys sitting right at his register. This level of unprofessionalism is unacceptable. He was rude and spoke down to me in front of my grandson.
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Moreover, the owner’s attitude was no better. He was dismissive and seemed unconcerned about my predicament. It felt as though they might have a bias against female customers, given the lack of respect and attention I received.
I will never return to Goodys Hardware Store. East haven !! It’s no surprise the business appears to be falling apart given the poor customer service and unkept conditions very dirty I strongly advise others to avoid this place Train your staff properly or give up - close the door Rob hang it up

Ralph J.

Being new to the local hardware store life, I am consistently blown away by the customer service, price points, and knowledge of the team. I even left an item there by accident during closing time and they sure were ready for me when I came back 2 days later to look for it. The Home Depot across the street even recommends coming to Goody’s for certain services. If that doesn’t tell you how good this spot is, idk what to tell you.
Will be my first go to spot even if I leave the general area.

Chrystella D.

Extremely friendly and knowledgeable staff. I needed 2 new lightbulbs for my dimmable chandelier. I had a hard time finding the correct ones on my own but an employee came to my rescue. I was informed that they don’t make the kind I had anymore so I was shown what my options were and was able to purchase the correct bulbs and avoid having to make any type of return. I will always go to Goody’s over any of those big box stores like Home Depot or Lowe’s. I ALWAYS try to support the small businesses. They also offer much better customer service than the big box stores. Just go to Goody’s they will take great care of you.

thomas S.

I have been going to this store for 15 years. I use it many times a month. While this experience shouldn't define the store , I have to write this review as nothing was resolved. The store as everyone knows is a good neighborhood store. Home Depot around the corner and why go there when these guys are always friendly.

I had a nice person helping me and he asked a question over the 2 way radio. I could tell the person was around the corner . I was trying to make it easy and happen to see her replying back to sales rep that was trying to help me. I approached her and said "maybe I can explain what i was looking for" She held up her hand in my face and said" He is helping you" I replied saying I wanted to show you the item, she replied again " He is helping you"

Customer service I have been doing for 35 years now. While this review wont slow down business or closed the store, its a reminder that people have choices when shopping . The lady was so rude I didn't even have a response. I explained it to another person that just said sorry and smiled.

I looked at my records yesterday to see how much I have spent over the past 15 years. I could only see the past 8 years. It was over 91k .

For a local store that that sits in the shadow of Home depot, someday the store will close its doors because of people like this.

While the review will sit in the google cloud and based on the other reviews this is a 1 off, but the way she acted towards me is so unacceptable it needed to be written. Whoever you are in the green shirt, thank you for making me go somewhere else for no reason except because you are RUDE. Being nice costs nothing , being RUDE just cost you 91K.

Kari T.

I was at Goodys today and I was appalled by the actions of the manager whose name I believe is Robert. I needed an extra key made and didn’t realize I wouldn’t be able to charge it bc they require a minimum amount. The man standing next to me went to offer me a dollar and the manager gave the guy a hand signal to put his money back as if to say don’t help this lady. I ended up charging it but I was horrified by the managers actions and I will never shop there again. My parents have also gone to them for many years . The manager should be ashamed of himself! That was disgusting on your part and your a poor example of a manager! I was also embarrassed and I’m sure the gentlemen who tried to help me was too. Learn how to respect your customers because you lost a good one!

Laura R.

Love the store they have everything and then some. It looks like a smaller neighborhood store from the outside, but they are truly a full-service hardware store. Mostly very helpful. Sometimes the men in the store can be a little gruff, but otherwise friendly enough. They get the job done.

Susan M.

😄The staff is extremely friendly, knowledgeable and always ready to help with whatever you may need. Whether it’s simply getting a key cut, finding a specific bolt or having a piece of glass cut, they’re there, on the floor, making sure their customers are taken care of. They don’t try to hide in isles or talk to each other and ignore you, like unfortunately, the larger corporate hardware stores employees tend to do. The amount of merchandise in Goody’s is astonishing as well. The store is always kept clean and neat. The prices are not only comparable to the larger hardware stores but they actually beat their prices on a lot of merchandise!🤩 I highly recommend going to Goody’s instead of the larger stores! You’ll be in and out of Goody’s so much faster than if you went to the larger stores, and have exactly what you need! Save yourself some time & money and go to Goody’s! You’ll be glad you did!💯😁

Big V.

Goods is the best place to go instead of the big box retailer. Danny and the staff will help you find what you need. They are very knowledgeable and there is always someone with experience. Even if you have a job bigger that you can handle they will recommend a person that can do it for you. . Even cutting a key they get it right every time I wish I can give them can give them 10 stars