Global Help Desk Services, Inc. - Rocky Hill, Connecticut

Nicholas C.

After my Navy contract ended I came to GHDSI to further pursue IT and start my IT journey. It did not disappoint. I learned more working here. How to deal with basic technical issues, and even more complex issues. Depending on the company you service, you will also be put to the test to learn as you go. Of course you will get common issues by customers, but every time I clocked in, I learned something new before I clocked out. These skills will last me a lifetime and help me in future endeavors. I am thankful and grateful for working with such a strong company like GHDSI.

Leadership:
Starting from the top, Steve is an excellent CEO, and cares about this company as well as all of his employees. Every single leader is easy to talk to and understanding, and Steve is no exception.

My Team leads were amazing as well. You can address any issues or concerns and they will help you through it. My Team leads were Adam and Anthony, and they were phenomenal. Sometimes outages can happen, and the workload can be stressful. However, management will be there helping you until the very end.

Teamwork:
I was able to work alongside great with team members. Everyone worked well together. There was no toxic workplace environment.

HR dept:
Karen is phenomenal. There are always festivities, and fun challenges to keep the spark alive in the office. Employee of the month rewards, pizza parties, chili cook-offs, baked mac and cheese cook-offs, and even more. As well as simply addressing any and all HR needs and concerns.

Work life balance:
Flexible schedules all around. Can’t complain at all

Overall:
You get what you put in. Most people that start their IT journey almost always starts as a service desk analyst. There are horror stories with help desk because of toxic work environments, heavy stress loads, and negative leadership. This has none of that. You’d never feel that here.But believe me when I tell you, this company is where you want to start and see if IT is a good fit for you. If it is, you won’t be upset working here. Eventually you might want to do more than work as a service desk analyst. And there are options within GHDSI to work in different leadership positions. I’m sure there are more opportunities to excel, but I had to leave since I moved to Virginia and wanted to focus on education full time. GHDSI won top workplace four times already, and I’m glad I was part of it.

T F.

Great place to work.

04/02/2021 update
Thought I should update as I am leaving after working here two years.

It really it a great place to work with smart and dedicated people that stand by their values. They have handled COVID-19 fantastically working with both clients that suddenly had to work from home to their own staff making the same jump. If you want to get a foot hold in the IT industry this will be a great experience. A fantastic local business that is great at what it does.

BoomBoxing

Great place. Had the pleasure of chatting with the IT manager met some other employees as well as tour the data center and view the stellar setups each call center employee gets

Catarina F.

Estou muito infeliz e revoltada por ter sido ludribiada desta forma. Não fiz qualquer encomenda e foram enviados óculos de sol e nocturnos, que paguei - 49 euros - no acto de entrega. Agradeço a atenção e fico a aguardar a vossa resposta.

Alex L.

Mr. J.

Franyelys J.

Artt L.