Majdi A.
1/5
I lived in Eagle View for 4 years. Management changed to Mountain Creek Properties around the end of 2022 and we really felt a big decline after that.
The good things are the hill maintenance. It’s always clean from snow during winter. Their maintenance team is also good and on top of things.
On the other hand, they sell themselves as “Luxury” housing and I don't know where that word came from. The outside of the buildings is good looking, but inside the building everything, and I literally mean everything is cheap.
1) The wall painting comes off easily even when you touch it by hand.
2) The hardwood floor keeps squeaking all the year with variable tone between winter and summer time.
3) The bathroom faucet and sink are cheap and has a low height (I am not a tall person). The toilet bowl size is small round (Not elongated). You can take these details as you want, but I know what a luxury housing is, especially when you pay higher than the average rent in Charleston.
4) Dog poop is all over the green spaces. They talked once about DNA testing for the poop to enforce the self cleaning behavior, by tenants, but that never changed.
5) My unit basement was finished and carpeted. The door to the back yard would allow tens of spiders, cockroaches, and centipedes to crawl into the basement every week (See pictures). I had to vacuum them every week. Management came once and sprayed some repellent but it didn't work. I guess they couldn’t afford a more expensive backdoor.
6) They claimed that air filter will be exchanged every 3 months. Sometimes 6-9 months would pass without doing that until I pay attention and replace it at my expense. (See picture of a very dirty filter after being left in place for 7 months).
7) Walls are thin and you can hear the normal conversation of your neighbors. That wasn’t a problem for me as my unit had no shared walls (except the garage) but many of my friends complained about it.
8) My basement flooded twice. In the first year, there was a leak from the HVAC machine. My staff had mold growing on them before I discovered it. I was reassured it won’t happen again. Anyway, I bought a plastic cover and put it underneath my staff. Two years later the problem recurred and this time the carpet was soaked (see picture). They had to cut in the wall to fix the leaking pipes (See pictures). So much for luxury living! Did I get compensation for the damages? Of course not.
Now after moving out, they just told me that all my security deposit would be used for repairs. They want to paint the house at my expense. This is how you get rewarded after 4 years of paying the rent without missing 1 month. I regret spending 2 days cleaning the house before we left, vacuuming the spaces behind the fridge and above the kitchen cabinets, and replacing all the damaged lightbulbs before we left (BTW, they’ll charge you $10 for each light bulb that needs replacement, although, when we moved in, we had to replace some light bulbs by ourselves in the first month.
I guess when profit is their only goal, they’ll hold responsibilities towards investors and shareholders and squeeze their tenants with greed. I think, with this market, and with this greedy mindset, everyone should buy a house. I really regret not doing that. There are plenty of houses for sale in Charleston and new people move into town every year. Also for people training at CAMC, they provide housing for trainees for very reasonable prices. I doubt house prices will ever crash but at least, buying will protect you from dealing with such greedy companies.
