Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union: Your One-Stop Shop for Financial Solutions

Located in the heart of Waltham, Massachusetts, Digital Federal Credit Union (DCU) is a premier financial institution that has been serving the community for over 80 years. With a strong commitment to providing exceptional service and innovative financial solutions, DCU has established itself as a trusted name in the industry. In this article, we will delve into the various services offered by DCU, its location and accessibility, and highlight its unique characteristics that set it apart from other financial institutions.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, life, and disability insurance, to protect your assets and provide peace of mind.
• Investments: With a variety of investment options, including stocks, bonds, and mutual funds, DCU helps you grow your wealth over time.
• Branches & ATMs: With over 40 branches across Massachusetts and New Hampshire, and over 30,000 surcharge-free ATMs nationwide, DCU provides convenient access to your money whenever and wherever you need it.
• Borrow: DCU offers a range of loan options, including personal loans, mortgages, and lines of credit, to help you achieve your financial goals.
• Support: DCU's dedicated customer support team is available to assist you with any questions or concerns you may have, 24/7.
• Services: DCU offers a range of services, including bill pay, account opening, and account management, to make managing your finances easier and more efficient.
• Membership: As a member-owned credit union, DCU is committed to serving the needs of its members, offering competitive rates and personalized service.
• Free Checking: DCU's free checking accounts come with a range of benefits, including no monthly maintenance fees, no minimum balance requirements, and access to over 30,000 surcharge-free ATMs.
• HSA Checking: DCU's HSA checking accounts are designed to help you save for medical expenses, with features such as no fees, no minimum balance requirements, and access to over 30,000 surcharge-free ATMs.
• Visa Debit Card: DCU's Visa debit card is accepted at millions of locations worldwide, providing you with flexibility and convenience.
• Greenlight Debit Card: DCU's Greenlight debit card is designed for young adults, offering features such as mobile banking, budgeting tools, and rewards.
• Primary Savings: DCU's primary savings accounts are designed to help you save for long-term goals, with features such as no fees, no minimum balance requirements, and access to over 30,000 surcharge-free ATMs.
• Advantage Savings: DCU's advantage savings accounts are designed to help you save for short-term goals, with features such as no fees, no minimum balance requirements, and access to over 30,000 surcharge-free ATMs.
• Money Market Savings: DCU's money market savings accounts are designed to help you earn interest on your savings, with features such as competitive rates and access to over 30,000 surcharge-free ATMs.

Location and Access

DCU's Waltham branch is conveniently located at 130 Lexington St, Waltham, MA 02452, making it easily accessible by car, public transportation, or on foot. The branch is wheelchair accessible, with a wheelchair-accessible entrance and parking lot, ensuring that all members can feel welcome and included.

The branch is also easily accessible by public transportation, with several bus routes stopping nearby. The nearest T station is the Waltham Center Station, which is a short walk from the branch.

Featured Characteristics

* Member-owned and operated: As a member-owned credit union, DCU is committed to serving the needs of its members, offering competitive rates and personalized service.
* Convenient locations: With over 40 branches across Massachusetts and New Hampshire, and over 30,000 surcharge-free ATMs nationwide, DCU provides convenient access to your money whenever and wherever you need it.
* State-of-the-art technology: DCU's online and mobile banking platforms are designed to provide a secure and user-friendly experience, allowing you to manage your accounts and access your money from anywhere.
* Community involvement: DCU is committed to giving back to the community, with a range of charitable initiatives and community events.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm
* Branch Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm

Opinions

With 126 reviews on Google My Business, DCU has a strong reputation among its members. While some reviewers have praised the credit union's friendly and helpful staff, others have noted that the online banking platform can be slow to load. However, overall, the majority of reviewers have praised DCU's competitive rates, convenient locations, and excellent customer service.

Average opinion: 3.2/5.

Note: The opinions expressed in this article are based on publicly available data and may not reflect the opinions of all members or customers of DCU.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.