Cushion Source

Beware, the cushions can be 1/2” too large or too short. Cushion Source is not able to make cushions to the exact dimensions provided. This becomes a problem when several cushions are placed next to each other. Instead of apologizing and offering solutions (one smaller seat and back cushion would have fixed this), Customer Care had me scroll to the bottom of the website, click the site map link, and then asked me to read the fine print listed in their terms and conditions out loud over the phone. This was the worst customer service experience I’ve ever encountered. I even sent a link to the original furniture product with my order so Cushion Source could better understand the cushions being replaced, and how they should fit. Overall the quality is very nice, but what ended up being 1.5” of extra cushion bunches up and is really ugly. Lastly, one of the covers was made wrong, and it has yet to show up, over a month late.

Very happy! Ordered an oversized cushion for the window seat. Delivery time was a month, but it’s built to order so that’s to expect. Order arrived exactly as I had hoped for. Recommended.

Due to a misunderstanding my custom cut fill cushions came too small. I was almost ready to accept my $200 lost until Ms. Oswalt reached out to me and fixed everything. The final product is exactly what I was looking for and her customer support was exceptional. 100% recommended.

From beginning to end, top to bottom, my experience was 5 stars! We so appreciate the quality of service, materials, and workmanship. This is a company that puts customers first, uses high quality materials, delivers beautiful products, quickly. Wow, where to begin. We placed our order and were contacted immediately to let us know the fabric we selected was on back order. Without question or additional cost, they sent several alternative fabric options so that we could make an informed decision. Upon receiving our templates, they quickly (the day they received them) went to work, reached out with clarifying questions, and began our project. We then received our order in less time than their quoted window and the cushions were well wrapped, keeping them from being damaged during shipment. Because these cushions would be for patio furniture not yet in place (delayed deck project), they sat wrapped in our garage for longer than anticipated. When we finally unwrapped them, we noticed the zipper was on the wrong end on two of the cushions. I reached out and again received an immediate response and plan for resolution via email. Then, to my surprise, I also received a phone call, with an apology for the mistake and a quoted delivery window for the replacement. It came and I now have a gorgeous set of cushions that is higher quality than the original Tommy Bahama cushions being replaced. This is not just a 5 star company. I would rate them one of the highest in comparison to any establishment I’ve worked with/experienced. Ever. Thank you, Cushion Source!

Had an excellent experience the first time I ordered from them. Second time around (about a year later) has been a terrible experience. They double charged me for an expedited delivery and the cushion arrived too large and not to my dimensions, their customer service response was that welting can up to .5” - however I had previously ordered a window seat from them with welting and that was not the case - additionally it was still over the dimension with the welting not included. Overall terrible customer service.

Excellent customer service, fast production and very well made!! Highly recommend!!

Updating my review 2/1/2018 to for the Customer Service Department (Christie). After posting my review of the bolster pillows, Christie reached out to us and we communicated via email and I sent her pictures of the pillows. I have high praise for the way things were made right! I will definitely consider Cushion Source for any future custom made pillows. Thank you Christie. Finally received our two custom pillows for our new couch today (01/19/18); Ordered them on 12/27/2017. Jacksonville, FL is not far from Montgomery, AL. The colors are what we wanted, but the craftsmanship is terrible! We ordered 8 inch round, 24 inches long. The ends bulge out instead of being flat, and the zipper is completely visible. Not enough material was used on the hem to cover the zipper. Where the material comes together, (is at the zipper), the ends are pulled too tight, causing the ends to be “out of round”. One of the pillows looks like the “ Leaning Tower of Pisa”. Wanted to attach photos, but there isn’t an avenue to do so.

Had a custom bay window cushion made and first off the website does not catch that a custom made bay window would need the zipper on the short side vs the long side. So we have a custom made $800 cushion with a zipper in the front. The foam inside the cushion is smaller than needed so the actual cushion material twists around the padding and makes it look like a slipping old couch cushion. Customer service offered to fix there mistake because of the zipper on the wrong side of the cushion for another $400.00. Make sure you shop around first and read reviews and make sure you get the correct amount of foam for your cushion so you don't have this issue.