BMW of North Haven - North Haven, Connecticut

Vimal P.

Awesome, fantastic, thorough, efficient, friendly, empathetic. These are just some of the words to describe the BMW of North Haven team and the buying experience.
Basel is hands down the best client advisor, knowledgeable about the product, always responsive and reachable. just a thorough gentleman. He compared options on different vehicles and made suggestions and recommendations to guide us.
On the closing day of the deal the process was made so efficient by the whole team.
Crystal in finance was amazing and explained everything so clearly - and as hard as it is to part with money she made running through all the paperwork seamless.
Then the fun part, setting up our cars and getting to know all the tech and apps - our BMW genius Diana was incredible.
This is the model of what car buying should be like, congrats BMW North Haven !
My wife and I couldn't be happier , thanks again !

Steven D.

Fantastic experience! Brendan is a pro. Never once put any pressure on me and was easy to work with. He made sure I got exactly what I wanted and pulled off some great incentives! Crystal in finance is excellent. She made sure I understood the extra coverages and worked with me for the right one. Again, no pressure felt and the process was smooth. Finally, Diana the tech whiz is one of the nicest people ever and made sure I knew exactly how to work the car! I’ve bought a lot of cars, but the experience I got at BMW North Haven is by and large the best I’ve had. You have a customer for life!

Souwany

I just wanted to take a moment to express my sincere gratitude for the outstanding service I received during my recent car purchase. Khaled, you went above and beyond to make the entire process smooth and stress-free. Your no-pressure approach made the experience truly enjoyable. Arranging an Uber driver to pick me up so I could get my new car was a thoughtful touch, plus a gift bag with goodies and I’m really grateful for your help. Mitchell, thank you for taking the time to walk me through the infotainment system and ensuring everything was set up to my liking. Your help made adjusting to my new car so much easier.

It was a pleasure working with you and your team. Thanks again for making this such a fantastic experience!

Paul G.

I’m very disappointed that this dealership would take advantage of their customer's as they had dealing with my wife and I. They wanted to charge.us $4,400 to replace an oil filter housing on our 2018 330 xdrive. The service rep Andrew Merino lied to me multiple times regarding work that was never completed on the car. For example he told me his master mechanic had taken the intake manifold off. However, when I did the work the bolts had clearly never had been touched and it was not even necessary to complete the work. He also told me his boss was not in but when I drove their in person I found out he had been there to whole time. I bought the genuine BMW oil filter housing for $317 and completed the work in my driveway in the cold in less than 8 hours. See my pictures. It’s disgusting that they have taken advantage of a customer and charge them $4,400.

Barbara M.

Brendan and Crystal was incredibly knowledgeable and helpful, answering all my questions patiently and thoroughly. They made me feel comfortable and confident in my purchase."I felt like I got a fair price for the car, and the sales team never pressured me into making a purchase.

The customer service was exceptional. They went above and beyond to make sure I was happy with my purchase, and they followed up after the sale to ensure I had no issues." Thank you once Brendan and Crystal.

Visuals B.

I recently purchased a BMW X3 M40i from BMW of North Haven and it was an amazing experience from start to finish. Steve Canada was an absolute pleasure to work with, he was incredibly helpful, easygoing, and took the time to really listen to what I was looking for. His professionalism and attention to detail made the entire process smooth and stress-free. I genuinely felt like he had my best interests at heart and was committed to helping me find the perfect car. I would 100% recommend anyone in the market for a new vehicle to reach out to Steve Canada at BMW of North Haven. Outstanding service!

Frank S.

Outstanding Customer Service from the entire staff at BMW of North Haven. Basel helped my daughter purchase her first car with zero pressure, honesty, integrity, professionalism, and most importantly treated her fairly. Crystal in the finance department was equally outstanding. She took her time explaining how the process works and actually beat the interest rate we were looking at with outside financing. Then comes the genius staff that treated my 19 year old like she was the most important person in the dealership. I've purchased over a dozen cars and worked in the car business for years and hands down this was the best vehicle purchase experience I've ever been part of. Congratulations BWM of North Haven for exceeding my expectations of what a car dealership should be like.. Do not hesitate to visit this team for your next vehicle purchase..

Chung S.

Exceptional Car-Buying Experience at BMW of North Haven!

I recently purchased a car from BMW of North Haven and couldn’t be happier with the experience!

My Client Advisor, Basel, was incredibly knowledgeable, patient, and attentive. He took the time to address all my questions and concerns, ensuring I felt confident in my decision every step of the way. My BMW Genius, Diana, truly lives up to her title—she was thorough and made sure I fully understood all the amazing features and technology in my new car.

The entire process, from ordering my vehicle to driving it off the lot, was seamless. What really stood out was the transparency—no hidden fees or surprises, just honest, straightforward service. Ben made the paperwork process easy and stress-free, never pressuring me into unnecessary add-ons.

If you're looking for a hassle-free, top-notch car-buying experience, I highly recommend BMW of North Haven. My only regret is not coming here sooner! I’ll definitely be returning for all my future purchases.