Better Business Bureau serving Central Virginia - Glen Allen, Virginia

Britany S.

My experience here today has been remarkable. It was such a an honor and a privilege to be invited to speak on their podcast. In doing so I met with the staff running the office and they were all wonderful! My guide was phenomenal and everyone made me feel welcome. They were professional, encouraging, and engaging. I am looking forward to getting my second business accredited.

Cameron H.

The BBB is a scam just as much as the companies they police. I have had multiple entities confirm malpractice and yet the BBB sat on their chairs and did nothing. Per BBB mission statement they "Helps consumers resolve disputes with businesses, Rates businesses based on their trustworthiness and performance, Guides businesses on ethical standards of behavior, and Promotes marketplace trust"

I can confirm now that 0 of these statements took place. 0 effort into assuring the marketplace is safe. 0 effort to investigate the malpractice. And 0 effort to make a difference. You should be ashamed of your services you provide. Problem solving skills of a middle schooler.

Eichelle L.

I appreciate all that you do at BBB to help small businesses build trust with our customers! Keep up the great work!

James S.

Try to report a business about possible scams and they don't do nothing but tell you you have to have a product from a business and that's the only way they can do anything so the Better Business Bureau is like CNN they have news in their name but they do not report on news they're entertainment so the Better Business Bureau is more like entertainment for idiots like me that thought they were going to do something

Expandlogy L.

Olga, representing the BBB, deserves a five-star review for her exceptional explanation of their services.

She communicated the nuances of BBB accreditation and how it benefits both businesses and consumers with clarity and enthusiasm.

Olga’s knowledge and passion for consumer rights shined through, making a potentially complex topic easy to understand. Her professionalism and willingness to answer every question showed a genuine commitment to customer service. Olga’s guidance was invaluable, making my experience with the BBB both informative and reassuring.

Highly recommended for anyone seeking clarity on the BBB’s role and services.

Mabel M.

I filed a complaint against West Broad Kia on 10/18/22 and Richmond BBB so far has not helped me regarding this dealership. They closed my complaint telling me that basically the issue was handled when West Broad Kia so far has done nothing to help me with my car issues that they caused. I asked for a Richmond BBB Manager and never got one. Now come to find out they never replaced my windshield wipers and I emailed the manager Mr Fisher and haven't gotten a response. Richmond BBB doesn't care about consumers they are on the business side of things. I'm sure West Broad Kia paid them to be on their side. Do better Richmond BBB.

Randall W.

I recently had a TERRIBLE experience with the Richmond BBB, with which I had filed a complaint against a business. Before I briefly describe my experience, I will give my two takeaways. First, if you are a consumer considering filing a complaint with the Richmond BBB, do not waste a single minute of your time doing that — and I mean not a single minute! Second, if you are a business owner against whom a complaint has been filed, then just lie through your teeth, and the whole thing will go away. In short, I am convinced that this BBB could not care less about consumers and instead is concerned solely with siding with businesses that fund the Richmond BBB. Long story short: (i) I filed a complaint with the Richmond BBB for being grossly deceived by a CarMax AutoCheck report, with my complaint providing a very specific, detailed recitation of the facts, (ii) CarMax responded with a narrative riddled with mistruths (otherwise known as lies), (iii) I then immediately provided the Richmond BBB with a point-by-point explanation of the CarMax lies, including supporting documentation, and (iv) the very next day, the Richmond BBB closed the case, farcically claiming that CarMax had “addressed” the issues in my complaint. What a joke! The Richmond BBB employee in charge of my complaint (Walin Atkisson) acted more like a CarMax representative than the neutral party she claimed to be. At least I am not alone in being jerked around by the Richmond BBB. I took the time to read many of the consumer reviews below, and of the first 12 consumer reviews I came across, 11 were one-star reviews (at which point I stopped the exercise). The common theme in those one-star reviews is that the Richmond BBB cares solely about the businesses paying dues to the Richmond BBB. In my opinion, the Richmond BBB is borderline corrupt.

Sharyn M.

the staff at my location are so helpful and pleasant they have a renewed commitment and a new program to assis with the success of your business which has given me a new priority for the growth and success of my small business I feel like I have a coach and cheerleader in my corner