Autostar Chrysler Dodge Jeep Ram of Silverthorne - Silverthorne, Colorado

Joshua M.

Went in for winter tires on my old Subi and I left with a full upgrade! Priscilla was awesome and the rest of the staff is super friendly as well. Matt helped me pick out good tires for my new car. Overall great experience and I look forward to working with AutoStar more in the future.

Julie W.

Best.Service.Ever.

Just wrapped up an exceptional service experience for my Jeep Sahara. George is my service representative. Everything was great starting with the initial call to make the appointment, scheduling a time that worked for both of us, the actual appointment was smooth, waiting room clean and very comfortable, and fair prices. George communicated clearly at every interaction and he is personable and pleasant. Without hesitation I recommend Auto Star Jeep Service, and especially George.

A G.

My husband and I broke down on a Sunday drive. My radiator blew along with the hoses and thermostat. Luckily, silverthorn had a dodge jeep ram location so we ended up getting it towed there and did a night drop. The next day, it was a little difficult to get in touch with a service advisor regarding repairs as there was only one service advisor working. Regardless, the service advisor was pleasant to work with and knew that we lived all the way in springs. He was able to get in touch with our warranty folks and within 2 days the vehicle was done. He even took $200 off our bill since this was freak accident. When we arrived, we didn't receive great customer care as the gentleman helping was eating food while working with us along with giving us the keys and expecting us to find out jeep. The jeep ended up being in a separate parking lot across the street so we had to hitch a ride to just go look for the car. Besides these areas of improvement, the service for the problem was good and my jeep is working perfect now. Thank you to the service advisor and mechanics that helped with this!

Tara P.

Jonathan was so kind, caring and knowledgeable in helping me with the huge decision in purchasing a new vehicle. The finance team was also helpful and made the pricess painless. I highly recommend Autostar Subaru in Silverthorne for your next purchase.

Kaleb A.

The staff was extremely helpful and patient, especially given I had a handful of complications. They helped me track down a credit union for a rate that fit my budget. And the dealer, Priscilla, kept me at ease for my first purchase from a dealership that wasn't outright cash!

Tim M.

Jonathan exceeded all our expectations!! He was knowledgeable, kind and made the process as easy as possible . We are super happy !!!

Sandy W.

Whatever you do, DO NOT buy or lease a vehicle from this dealership. We leased a vehicle in August and the paperwork was not completed (on their part) for 21 days, yet we had possession of the car. We then went to get the car titled and registered at the DMV 2 months later and we couldn't do it as the dealership had not sent over any paperwork. When the dealership was asked about ANY of this, they treat you like you have done something wrong, are being ridiculous for asking and completely speak to you in a demeaning and condescending fashion. I had left a message for the general manager to return my call, and I received no call back. Bad customer service. Horrible. Good leadership starts at the top. It speaks volumes as to how the manager of the dealership feels about their customers. Clearly no one cares. Save yourself the trouble. The car buying process should be easy and straightforward...NOT with this dealership.

Maxwell T.

I purchased my first new to me used car from this dealership a few months ago, and unfortunately, my experience has been disappointing. From the moment I brought the car home, I encountered many issues, including features that were selling points for me didn't work. Despite reaching out for assistance, I have not received the support I expected from the dealership.

On a positive note, George, the mechanic, has been incredibly helpful and has gone above and beyond to assist me, for which I am very grateful. However, I was taken aback by the rude behavior of one of the managers, which only added to my frustration.

Looking back, I regret not having the car inspected by a third-party mechanic before purchasing, even though I trusted the dealership. Unfortunately, it seems I’ll have to continue dealing with these issues for the foreseeable future. Highly recommend staying away unless going to see George.