Arccos Golf - Stamford, Connecticut

Rob P.

This company is a total fraud. Do not give them your bank info because they will never stop taking money out of your account.

Got free sensors, so I figured I'd try it. Since the trial period isn't that long, I paid for a year subscription as well, which is extremely expensive.

Turns out, my lack of golf talent makes their products absolutely useless. You need to be very consistent in your ball striking and distances for it to be any use at all.

With about 6 weeks left in my paid subscription, I decided not to renew and make sure I give them plenty of time to cancel the automatic withdrawal. Well, I went golfing the next day and to my surprise, I was already canceled, with no intention from them to wait until my current subscription was up or refund me for the last 6 weeks I paid for.

I complained to customer service, and they extended my service with the understanding that I was still canceling at the end.

Surprise, surprise!! $155.88 withdrawal from my account 6 weeks later, for another year's subscription. Of course, they can take money out that day, but it takes 7-10 business days to put it back in. It's an account I don't use for much, so I had to shuffle around money to keep other things from bouncing. The entire experience was a real pain.

Tim B.

Overall, had a very poor experience with Arccos from start to finish. In bullet points, here was my experience:

- signed up and paid for trial but it was completely missed by their team. Spent back and forth with customer service troubleshooting what was missed. Finally figured it out and got the ball moving.

- wanted to maximize my free trial by timing the receiving of the sensors that lined up with me playing as many rounds as possible but due to their team missing my initial order, I wasn't able to do so. missed my first two anticipated rounds.

- once I got the sensors, the set up process was not as easy as advertised.

- once I got all sensors paired and I was ready to use them for the first time, the app said I didn't have enough clubs paired to used the system. I was trying to troubleshoot on the first tee with clients of mine. Not ideal.

- after contacting their team, I came to find out that the superstroke putter grip I have is not compatible with their standard sensor which lead to me not be able to use the sensors. Nowhere in the initial sign up or communication was this mentioned so this lead to more delays and frustration.

- when their team tried to send me the putter sensor adaptor while I was on the road to make up for the errors above, the "overnight shipping" took closer to 5 days so the shipment completely missed me while I was on the road and had to have their team send me a separate shipment. That also took closer to 5 days and missed yet another round of golf.

- once I received the putter sensor, the instructions were not included so I had to google how to install since it wasn't self explanatory.

- after all sensors were paired and ready, I finally got excited to use them but found out after the round that my pitching wedge somehow unpaired and recorded zero data for that round. had to repair after that round. Also lots of missed putts and mis recorded info.

- once I repaired the pitching wedge and confirmed all other clubs were paired correctly, I finally got to go into a round knowing everything was paired. At least I thought that was the case... yesterday I played a round and the round was 6 strokes off and it didn't even record my first tee shot of the day.

- I gave it my all with these things but after a terrible experience and exhausting all my patience, I am cancelling. I hope they can figure out how to avoid these issues for existing and future clients.

Heath R.

This product has helped me take my handicap down. It has given me valuable data to analyse my game and find where i need to improve. Occasional glitches such as having to log in again before a round when i already had. Not only is the product great the customer service is second to none. Very accomodating and always get back to me within the day. Looking forward to getting my hands on the new link device.

Eric C.

Not only am I fan of the product and the edge it has given me, I’m a huge fan of the customer service. The product has shaved shots off my score but also important, when a product I ordered was lost in the mail, Arccos made it right! Highly recommend!

Javier F.

Get it today! Seriously had transformed my game. It’s like really having a caddie that does the leg work before the round. When I don’t trust the distance, I pay for it!

Janna M.

Worst product ever. Unreliable. Recorded almost half the shots. Be prepared to spend all round on your phone, correcting for what it missed.

josh J.

I can not get an answer back or any help with the product!!!?