Aep - Benwood, West Virginia
Address: 5th St, Benwood, WV 26031, United States.
Phone: 6147161000.
Website: aep.com
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 1 reviews on Google My Business.
Average opinion: 1/5.
📌 Location of Aep
Aep: A Comprehensive Overview
For individuals seeking reliable and comprehensive electric utility services, American Electric Power (Aep) presents a significant option. Located at 5th St, Benwood, WV 26031, United States, Aep operates as a substantial provider, serving a wide geographic area. Contacting them directly via Phone: 6147161000 offers immediate access to customer support and relevant information. Their official website, Website: aep.com, provides a wealth of resources, including service alerts, outage maps, and billing details. Currently, Aep has 1 reviews on Google My Business, offering a small sample of customer perspectives that should be considered alongside other data points.
Company Background and Specialties
Aep is a leading electric utility company with a rich history and a significant presence across multiple states. The companyâs core business revolves around the generation, transmission, and distribution of electricity to residential, commercial, and industrial customers. They operate a diverse portfolio of generation assets, including coal-fired power plants, natural gas facilities, wind farms, and solar energy projects. This diversification is a key element of their strategy to maintain a stable and reliable supply of power while transitioning towards cleaner energy sources. Aepâs commitment to sustainability is increasingly evident in their investments in renewable energy technologies.
Location and Accessibility
The Benwood, West Virginia location serves as a key operational hub for Aep. While this address represents a specific office or facility, Aep's service area extends far beyond this region. Customers can find detailed information regarding their service territory on the Aep website. Furthermore, Aep demonstrates a commitment to accessibility by offering a wheelchair-accessible car park at the Benwood location, ensuring convenient access for all customers. This detail is particularly important for individuals with mobility limitations.
Customer Opinions and Feedback
Currently, Aep holds an average opinion of 1/5 based on Google My Business reviews. This low average score warrants careful consideration. It's crucial to note that this represents a relatively small sample size (only one review), and experiences can vary greatly depending on individual circumstances and service requests. However, the low average score does suggest potential areas for improvement regarding customer satisfaction. A deeper investigation into the specifics of these reviews is recommended to understand the underlying issues driving the negative feedback. It is noteworthy that many large utility companies receive negative feedback occasionally, often related to billing disputes or service interruptions, but consistent low scores suggest a systemic problem that needs addressing.
Key Features and Services
Aep provides a comprehensive suite of services designed to meet the diverse needs of its customers. These include:
- Electricity Supply: The core service offered by Aep, providing power to homes and businesses.
- Outage Management: Aep maintains a robust system for detecting and responding to power outages, with the goal of restoring service as quickly as possible. Outage information is readily available on their website and mobile app.
- Billing and Payment Options: Customers can conveniently pay their bills online, by mail, or through various other payment channels.
- Energy Efficiency Programs: Aep offers a range of programs designed to help customers reduce their energy consumption and lower their utility bills.
- Renewable Energy Initiatives: Aep is actively investing in solar and wind power, contributing to a cleaner energy future.
Important Information for Customers
Here's a summary of important information for customers engaging with Aep:
| Category | Details |
|---|---|
| Contact Information | Phone: 6147161000 |
| Website | https://www.aep.com/ |
| Address | 5th St, Benwood, WV 26031 |
| Accessibility | Wheelchair-accessible car park |
| Reviews | 1 review on Google My Business (Average: 1/5) |
Before contacting Aep, itâs advisable to have your account number readily available. For reporting an outage, customers can typically do so through the Aep website or mobile app. Understanding Aepâs service territory and rates is crucial for accurate billing and budgeting. Regularly reviewing your energy consumption and exploring energy efficiency options can help minimize your utility costs. Aep also provides resources for managing energy during peak demand periods, helping to stabilize the grid and prevent widespread outages. Furthermore, exploring any available assistance programs for low-income customers can be beneficial.
In conclusion, Aep is a significant electric utility provider with a wide service area and a diverse portfolio of energy assets. While recent customer feedback indicates areas for improvement, the companyâs commitment to accessibility and its ongoing investments in renewable energy represent positive developments. Potential customers should carefully consider all available information â including customer reviews, service territory maps, and available programs â before engaging with Aep.
👍 Reviews of Aep
