Grizzly Industrial, Inc. - Bellingham, Washington

NivekHG R.

Jim, and Zack have both helped me on multiple occasions. I appreciate being taken care of, and these guys are on their A game everyday. Thanks guys for being helpful and knowledgeable, and thanks to GRIZZLY industrial for operating here in Bellingham Washington 🙌 🙌 🙌 maybe one day I’ll make a guitar as cool as Shiraz !

LeMans

Horizontal boring machine.

I bought a horizontal boring machine from them and the machine is so poorly designed and manufactured that the result pretty much is a worthless machine, and here is why: 1) the minimum distance from the table to the center of the chuck is 1-3/4". Who would ever need that? To set the mortise depth it is necessary to lay on your back under the machine with a flashlight to find a little hole to set the depth. The sideway limiter set screws are cast in iron so soft and so thin that I stripped one in my second set-up. The bed is loose due to lack of inline bearings; the guides are just metal tubes. The height adjustment wheel has no tightening screw so it moves on its own when the machine vibrates. I had to re-machine the vertical column so I could raise the bed up to the point where I could mortise in the middle of a 3/4" stock. I complained, and Grizzly graciously offered to replace a 25 cent set screw for free!! I sent them pictures, explanations and suggestions on how to change the design for the better, all to no avail - other than a free 25 cent screw.
You get what you pay for, but when it comes to Grizzly tools, you get a whole lot less! Don't do business with them!
Now a year later, and I have now finally made this piece of garbage machine work the best way possible. I replaced the very slow RPM motor with a Bosch router motor and found ways to set the sideway and depth limiters without having to lay down on the floor with a flashlight!

Kevin C.

For the most part, I like their tools. But their product support is a joke. I recently purchased a G0861 dust collector and during assembly found that the impeller housing is missing 2 mounting holes that are needed to complete assembly. Grizzly’s fix is to send me a new housing, which would not include the propeller, motor and other parts that were pre assembled in the housing. Which means I would have to remove them from the faulty one and install them in the new one.
Or, repackage the bad machine and either drive it to Bellingham, a 3 hour plus round trip and get a replacement. Or send it up and wait 2 plus weeks to receive another one.
Or drill my own new holes and hope for the best.
Not an acceptable solution Grizzly. Do better!
Kevin Carey. Creekside Cabinets

Robert's G.

I broke my vise and they had it online for a fair price and a special for free shipping. I was already thrilled about the free shipping. But to have it arrive the next day was over and beyond,
Way to go!!! I'll be back!

Art L.

I bought a new compressor from them because it was so quiet but after I broke it in as per the manuals instructions I started hooking it up in my shop and the quick disconnects were leaking from where I removed the air hose and would not reseal unless i left the hose in so I decided to just go buy a couple of new ones and replace them when I tried get the first one unscrewed I broke the manifold in half so I called Grizzly and explained that I needed to buy a new manifold and they told me they don't handle compressor parts mega power was there supplier and gave there number I called them and left a message then we started emailing I told them I needed to buy a new manifold but thought that I should get the quick disconnects for free since they are under the one warranty he said i should talk to grizzly.
I emailed them explaining what happened they sent me a email asking me was I satisfied my customer service I wrote back saying no I was not and that's the last thing I heard so I sent mega power 70 bucks for the parts .
If your buying from grizzly be prepared to fix little things like when bought my woodlathe from them I had to drill out and rethread one of the bolt holes on the stand and my bandsaw I had to go buy a couple of metric bolts that were missing for the trunion. Don't expect any help from there warranty or service department unless it's a phone number to call someone else.
Update Grizzly stepped in and mega power refunded my money thank you grizzly. But mega power sent me quick disconnects and one of them was leaking not a very good company to do business with. But I am very satisfied with Grizzlies help.

John S.

I have bought Grizzly equipment for my old shop, and am about to order some again! This company is the epitome of the American dream, to think Mr. Balolia sold his first drill press for a $6 profit shows he is a guy that is a hand on owner!

Ivan B.

The most disgusting company I've ever ordered equipment from! Let's start with the fact that on the website, the photos show examples of maximum configurations, buried in small print at the bottom of the description. The delivery costs $200!!!!!!

After receiving a low-quality product, with decals falling off and drawers poorly sliding, you'll pay another $200 for the return + a 10% return duty.

Out of your $700, you'll get back $200 and a bunch of gray hairs, plus the absence of the equipment you were eagerly anticipating!!!!!

C.B. D.

Ordered a drill press and another large piece of equipment. The 300-pound plus, disassembled drill press was shipped in a cardboard box and predictably arrived damaged, in many pieces with a couple bits of cardboard box for good measure—no idea if I even got all the parts. Took pictures and contacted them right away. CS rep then called and left a ranting, long voicemail about how it’s my fault and it causes them problems—the voicemail cut her off mid-rant once the message recording hit max. Well, ok, all I did was give you my money. You chose the box and the Tossit-Fuggit Freight Company. I have many choices when it comes to made-in-China machine tools. Grizzly shall not be amongst them.

Update 2024! I bought a used Grizzly tool from someone nearby. I ordered parts for it from Grizzly, and they let me know that I’m blacklisted with them because of this experience with the drill press in 2021! They actually did that and won’t sell me the parts. Crazy business practices these folks have. Small people.

Update 2025! I thought I’d give it another go because they spam the google search results and what I was looking for came up there. Unfortunately and for reasons that are as mysterious as they are opaque, I’m still blacklisted with these folks. They actually will not take my American dollars. At least they promised to stop sending me catalogs now.