DR Glass Works - Omak, Washington

Tony M.

OUTSTANDING CUSTOMER SERVICE! If I could have given more than 5stars I would have. Superstar Service at a great price.
Highly recommended

Maria P.

Rich and the team were our guardian angels. They went above and beyond to help us with an emergency front window replacement.
I can’t say enough about their care and professionalism… their work is high quality on top of it all! It is the full package here!

Rebecca R.

I had a great experience with DR Glass works from beginning to end. The service was fast and they went above and beyond by cleaning the inside of my vehicle out. They were patient when I left them with the wrong key and the price was great. Thank you DR Glass Works

Tracy W.

Terrible customer service. Got argued with and hung up on by Josie while she was cancelling my appointment last minute. I should have paid attention to all of the other bad reviews before scheduling with them at all.

Juliet D.

Terrible experience with awful customer service. Don’t waste your time with a business that doesn’t respect you or your time.

I had scheduled a windshield replacement and confirmed the all details of the windshield that was being ordered multiple times. I gave the year, make, model and VIN for my vehicle and it was confirmed over the phone that they had ordered the correct windshield for my car. I called one last time to confirm the details of my appointment three days before because I live in a rural community 2 hours from the business and didn’t want to make an unnecessary trip. The administrator assured me that they had ordered the correct windshield. After a long drive, I arrived at the appointment and a few minutes later I was informed bluntly that “there was a miscommunication” and they ordered the wrong windshield for the model of my vehicle. This was absolutely not a miscommunication but an example of extremely poor coordination on their part. I had communicated clearly and directly with them from the time I had scheduled the appointment, knowing exactly what I needed. There was no apology for the error or for wasting hours of my time and gas. Atrocious customer service.

CARENET P. C. N.

This family ran and owned business in our little communtiy is of exceptional quality and and professionlism. Rich went above and beyond to install a door in what looked like an expensive and impossible situation. But Rich came through! He retrofitted a beautiful brand new door to fit perfectly in our space at a very reasonable cost. We wouldn’t trust anyone else with our glass needs!

Hanna V.

They don’t call back I’ve been waiting for a quote for two months they came an measured an said they would call me in a week. An I waited two months for them to even come out an measure.

Edit: got a call back an a note was put down they had already given me a quote. The guy was nice but I informed him that I was never called. He then told me I should have taken my old windows out before they came out to measure 🤦‍♀️ So why wasn’t I told that from the beginning?

Diana H.

They had me wait until they were in the area and it was handy for them to swing by and measure. Then when time to purchase they wanted check or cash not credit card, so I had to make a trip down to pay them. When I got there they did not have the amount they needed me to pay. Then when I got home they called me with the amount that I would have to pay them. (meaning another round trip of 90 miles) and added that they would add on the cost of the trip to measure the window. Even though I had originally given them this info. Not dealing with this ever again.