Ethan Allen - Chandler, Arizona

Kitty Singh

I bought a sofa from Ethan Allen 2 years ago during the Pandemic and the sofa and cushions have deteriorated. I called the store and I was advised to fluff the pillows. The seat cushions are also deteriorating. Threads are coming lose. The stain on the rim is also coming off. Displeased with the service as well as the product. They replaced the fillers but please look at the pictures. It's awful. The whole sofa needs to be replaced . The store needs to own up to the terrible product and provide a complete resolution not just fluff the pillows.

Your responses unacceptable and your product is unacceptable. You should be ashamed of yourself. What a terrible response. You rereolved
nothing. I will continue to show this review and your lack of care

Jeanne

The sales and delivery experience were 5 stars. The woman who schedules the delivers is so unprofessional and rude. I actually had to stop communicating with her and work through my designer to get my delivery coordinated . Ethan Allen's quality is outstanding. I purchased a guest room bedroom set along with lamps and tables.

Connie Hillman

I had a great experience shopping for a bed at Ethan Allen located at Chandler Fashion Center. I bought a floor model so did not have to wait long for delivery. So far I'm happy with my purchase.

Diane Kerr

Excellent service and design from Debra Camping for 30 years (Ethan Allen Mesa, AZ to Chandler, AZ then Warrenton, VA via phone. Turn a house to a home that can be taken from the desert southwest to midatlantic Virginia.

Colleen Clase

I ordered a custom table and chairs to replace what I had (and loved but it didn’t fit right in the space in our new house). My order was placed in mid February, it arrived in mid July. It arrived damaged. The damage was reported within the hour of delivery (husband signed for delivery). It is now mid August with no resolution. When I have followed up with our design consultant she said that a work order had been put in. The last I heard was on July 30 that it was assigned to a tech and he would be contacting us. We haven’t heard a single thing since then. The damage is a chip in the finish of the table. There are also shiny spots on the table that I can’t get to go away. And, the table top itself is rough to the touch, but the extension piece feels smooth.

Another thing that has been disappointing is there are about 50-60 clusters of worm holes on the table (82x38). Our consultant said they were added to give it a natural look. I hate them. If it had been a few clusters, maybe that would be ok and actually look natural. This looks like the wood used to make our table was poor quality. Our design consultant said that all of the models on the floor had them. I don’t recall that and don’t see anything like that in my paper work…that worm holes were going to be added.

I paid $5,600 for a table and six chairs. I hate the table and am even more disappointed that I haven’t heard from the service department yet. I understand that people are busy, but some communication may be helpful.

I had planned to order custom counter stools for my kitchen island and eventually a new family room sofa, chairs, and tables. But, I don’t want to end up with more tables that have worm holes added to it and the service post delivery hasn’t been good.

I expected a lot more from Ethan Allen.

Jake Bronowski

I purchased a brand new couch that was built incorrectly and was offered no option for partial refund or replacement. Terrible build quality and QA process. You're better off buying a cheaper couch from any other brand as it probably has the same build quality without the unnecessarily high price. Plus customer service is obviously lacking as well since there was no resolution like you'd expect from a brand that considers themselves quality.

EDIT to respond to Ethan Allen's response:
Yes a technician was sent out to fix the connectors, but before one even came out I said this was unacceptable for a fix. Then once it was "fixed" I called back again and asked to get a partial refund for my troubles and was told nothing else could be done to help me. So no, I was not satisfied from the beginning or with the hack job fix. I have reported Ethan Allen to the BBB.

Andy Then

Tiffany James was outstanding. She helped us decide on what kind of kitchen set would fit our house and she was spot on. We absolutely love our set and couldn’t; be happier. She also helped us with a buffet table finding just the right color again to go with our home. We have had so many compliments. If we have any more plans we will definitely use Tiffany.

Michelle Tinsley

Tiffany was wonderful- she listened to what our 15 yo son wanted in his bedroom and then worked with us to complete a total makeover. We purchased furniture she selected paint colors and recommended layout. He’s a minimalist so did pick out just a few pieces of art and decorations to fill out the room. He loves it! Glad we could get him quality furniture that can go with him in a few years as he gets an apartment.