PNW Glass & Mirror - Vancouver, Washington

S P.

The Job: Replace One 2nd Story Master Bath Window.

I have worked in the construction industry alongside all trades in the past over decades. I could have done this install myself - but I wanted to have someone else do it due to my limited time available. Ultimately I spent about 2 days of my own time - which wasn’t worth the few hundred bucks I saved by using them. Nice folks though!

Pros:
1. Very friendly on the phone and in person.
2. Price was competitive by a couple hundred dollars.
3. Glass itself appears to be solid.
4. Manager offered to have them come back out to address issues (see below why I declined that.)
5. PNWG&M’s final offer was 12% off to compensate for lack of our satisfaction (better than nothing).
Cons:
1. Communication was dismal & frustrating.
2. Installers used framing materials not rated, nor appropriate for exterior use - especially in the PNW.
3. Sloppy crooked cuts, sloppy caulk, rough finished look.
4. Manager was uninterested in seeing photos of my concerns (very odd).
5. I didn’t trust them the come back out to “fix” what was wrong (see below why).

Called July 17 for quote. Took a week to get one. When I did, I paid the 50% deposit same day & heard nothing for 16 more days! I emailed them & they replied “Someone should be contacting you to schedule soon”. Week goes by, nothing. So, I contacted them again. 1 month so far. Throughout, they’d never reach out to me - or followed up at any time (except for money).
Install started on Aug 21. They showed up with the wrong exterior trim. They had to leave and get wood from the hardware store 2x. Came back with raw, unfinished pine 1x4’s. When I saw this, I asked him why they were putting raw interior wood on an exterior trim area. You should use a least a primed wood (fir). He replied, “Well, you just paint it and it’s good”. So I asked are you guys going to paint it? And he said no. So now I’m in a pinch to get it painted before I leave next day before it rains. Then, I noticed their sloppy, crooked cuts. I asked them if they ever use a straight edge and a pencil line to make their cuts. I knew the interior was going to look like crap with the amount of caulk they would have to put in. Gaps were from 1/4 - 1/2” wide on the interior. He said, “we will use an 1/8 inch bead of caulk and I promise you’ll be happy with the way it looks.” I asked, “How are you going to cover a 1/4” to a 1/2” gap with a 1/8” bead of caulk?” He said, “Don’t worry, it will look fine.” Again, I give them a chance. I ended up having to be there the entire day while they came and went. I had to re-caulk the outside gaps before I finished quickly painting it that night. Inside there were slop and cracks showing. It was awful. I called the manager the next day. I offered photos several times - but he didn’t want to see them. He offered to have them come back out. But I knew there was no way they’d be capable of fixing what had been done and I figured they’d make it worse. So I declined. Then he said he would “get back to me” with a final offer of satisfaction. OCTOBER comes, I get a voicemail saying payment’s overdue! Again no comms - except for $$$. I assumed they wrote off their mistakes. Called them back and they offered $200 (12% off). No way I’d let them “fix” the mess and make it worse. I asked if that was their final offer and that was that. I should have paid another company more (or done myself). “Deals” not always a deal. I had more details but the review won’t let me put more in. Obviously my experience isn’t what many others had with them. Not sure why. Good luck and I hope yours goes better.

Gregory G.

Very satisfied with PNW Glass and Mirror, they keep you informed throughout the process, arrive on time and did a great job with the installation of my large bathroom mirror. This is the second install they did for me; the first was mirrored closet doors, same high quality work each time.

Tyler H.

I got three different bids for my home windows---one from here, one from the Clark PUD rebate list, and one from Costco. PNW Glass was by far the cheapest, they got me on the schedule quickly, and the same person who did the final measure was on the project when the day arrived. I didn't want anything fancy, and everyone I talked to from the bid to the install understood this and didn't try to upsell me on extras. They kept the install simple, and still made it look great, a huge improvement over the aluminum windows they replaced for me. I'll update this with my experience if I have any trouble over the winter, but for now I couldn't be happier.

Penny E.

My place of employment got the best bid and work from these guys. From the beginning, Michael was super responsive and, together with Dan, did a fantastic job of replacing 3 large double-paned glass windows. Great communications from the office folks, too. Our thanks! Look, you can't even tell these were shattered. Blends seamlessly

G H.

We have had nothing but positive experiences with PNW Glass & Mirror! They have replaced windows with broken seals, replaced a patio door with a dog door insert and will be replacing balancers in several sticking windows. They are courteous, efficient, and fast! Mat, Blake, Michael, and Jeff are the best technicians. The girls in the front office are so diligent and on every detail! We will use them again and we 100% recommend them to anyone needing help with their windows and/or glass!

Clare C.

Broken window at my house. They measured on one day and came back on another. Mike was super fast. By the way his hands moved, you could tell he had done this thousands of times before and could probably do it in his sleep. Good quality and maybe 20 minutes? later, the window was perfect.

Stefanie H.

They worked with my general contractor to install glass dividers for our bathroom remodel! They were super professional and respectful. Great job! In and out. They handled all of the angles in the shower area well! Thank you!

David K.

I am a developer/builder Pacific Northwest Glass and Mirror designed and installed a large and complex high end shower enclosure and glass shower door for me. This was a fully custom design with very thick glass and needed to be fitted to the construction space. The job they provided was excellent, on-time, and with a reasonable price. The work is beautiful. But, you never really know about a subcontractor until you have a problem, and this job did run into a problem with a very fussy by the book building inspector that erroneously wrote the job up for glass marking. This was not NWGM's problem, but they worked with the city building department. It took them almost a month of contacting the building officials, numerous times, providing them information, and reasoning with the, to get the final inspection signed off. The work they did to resolve my problem was way above and beyond what I would expect from any sub. So, in addition to really nice work, my hat is off to these folks for really wonderful customer support. And I should add, Julie, in support, managed this issue and really showed how it should be done!