Structureworks - Fredericksburg, Virginia

Elisabeth L.

We shopped around EXTENSIVELY for a pergola kit. StructureWorks offered the most modern options--without all those fussy layers. Also tons of customization possibilities. A special shout out to our rep, Henry Barnes, who was endlessly patient as we worked to fit the pergola into a larger project. Absolutely delighted with the results!

Mark A. J. S.

We recently remodeled the exterior of our home. As part of the remodel, we added a 52’ front porch that consisted of a 17’ covered porch over the front entrance and attached 17’ pergolas at both ends. We had a wonderful experience working with the Trex products and the Structureworks design team on the custom pergolas. Matt, the Stuctureworks customer service manager, was very responsive as well as knowledgeable about the pergola products and services. And our estimator Henry did a great job working within our budget and happily assisted with several design revisions before we placed our final order. The communication during the production phase was also excellent and to our delight the pergolas were even delivered ahead of schedule. The parts, in particular the rafters and stringers, were all excellent quality and exactly what we expected. We look forward to many years of enjoyment from the Pergolas! I highly recommend Structureworks for your pergola project!

Karen K.

I researched three companies when selecting our pergola. Structure Works and Peter Cook clearly stood out as the best. Peter is very knowledgeable and clearly explained all details to us. The fiberglass pergola "kit" they sent us was 100% complete and a high quality product. My husband and 2 friends assembled in a day and a half with clear instructions sent by Structure Works. I ordered samples from the three companies I was considering and we felt Structure Works had the best product. Their estimation of shipping date was accurate. When I had questions Peter Cook walked us through the answers. 100% happy with our choice and I would highly recommend Peter and Structure Works.

Agron C.

I worked with STRUCTUREWORKS for a 15 x 9 Projection Freestanding Oasis Pergola. The experience was great. Customer support representative and especially the sales representative, Henry was so patient with me. I did change my mind about several elements, such as color, size, lighting, etc. and they were always ready with the new design and quote. After finalizing the design, they sent me Rendering with all design and installation details for my contractor. They worked with me for more than 6 months and always were prompt at their responses. They had done an extremely meticulous work with shipment to assure that no piece was damaged. They had thought of every detail, even some paint, in case I would have any small scratches that needed some correction. I did install Pergola in my deck about 2 months after it was delivered because of other works I had to do, however my contractor did not have any problem or question for StructureWorks support because everything was in place. This project was finalized with a beautiful Pergola that is both functional and beautiful. Thank you StructureWorks and thank you Henry.

Katrina F.

Lori Hansen is outstanding!! Her customer service skills go above and beyond!! She makes sure everything is accurate, timely, and perfect. One could only hope for this experience with every company!! Thank you Lori!

Greg B.

The team at Structureworks was extremely accommodating, professional, quick to respond, and detailed. We combined two of their pergolas and created a true "one off" custom pergola for our client, and the cut detail/assembly was spot on. The entire experience with them and their product was excellent. We hope to build many future projects with Structureworks.

Greg Belcher
Woody WoodDeckers
Spring, TX

Kevin C.

I am very disappointed in the customer service I have received. Their painted product was left in the elements (where it will be for it's lifetime) for two days when it was delivered. The paint faded badly in multiple spots and they blame us for our handling of the product. Yes, they say to unpack it to make sure it is all there and then to repack it but they do not say the paint will fade if you don't treat it exactly as they say to. It is impossible to envision that an outdoor product will fade from getting wet. Now they want us to pay $1000 for paint to repaint their product.

Jerry C.

We had a very poor experience from beginning to end with this company. We spent $11,300 for materials from structure works to build a pergola. The material arrived damaged and the construction was delayed several weeks due to replacement. Moreover, 2 of the beams delaminated straight away. The contractor tried glue per the manufacturer recommendation, and the glue did not work. This happened straight away, and is clearly a manufacturing defect. This was installed with the defects visible. Perhaps a known defect with this product. Lastly, and the reason for the one star rating, is that the manufacturer offered to ship 2 new beams at our cost….$1500! Hard for us to call this a reputable company, as they do not stand behind their product.