Arhaus - McLean, Virginia

Thomas A.

Our entire apartment is furnished by Arhaus. Tim White is a phenomenal and carrying sales associate and I suggest trusting him with the process of helping design and work on your home. We’ve had an amazing experience working with him for over a year now. He helped us with our first place and even more when we moved and upgraded our space: great location, beautiful show room, fantastic staff.

Neha S.

Big shoutout to Tyson’s store for their remarkable customer service. Dana was incredibly helpful even when we had to return the huge purchase we made. It was took big for our home . Dana worked to help us return it on time and without any extra charge.
thank you!! ☺️
I recommend this store highly! And if Dana is busy ask for Chris.

Spiral T.

2Apr.2024 Polite employees and knowledgeable. Quick access to quit a bit of the prices for merchandise.

There is a good selection of indoor and outdoor furniture to look at and test out. The showroom is nice.

Cyril T.

I am writing a review here because maybe this is the only way Arhaus employees will finally respond to me. We purchased furniture from Arhaus months ago. The furniture itself is fine - very nice pieces, as expected. But the customer service from Arhaus, as a whole is some of the WORST I've ever experienced. I would expect this from a cheap, unreputable company but when I'm paying THOUSANDS of dollars for furniture, I expect much much better from a company like this.

To explain, I opened up an Arhaus charge card to finance my purchases and for reasons unknown, months after my purchase, my card was mysteriously and erroneously charged $700 by Arhaus for no reason. And I was not informed or given an invoice whatsoever. I've tried calling and emailing the people at Arhaus for MONTHS and nobody has resolved this issue. The purchase was made in May, it is now November, and not only has this issue not been resolved, but I am now being charged INTEREST and FEES on my Arhaus card for this erroneous charge, despite me diligently paying my monthly expenses.

So sure, Arhaus has very nice furniture, but don't expect any top tier customer service to match. And maybe you too will get randomly charged!

Arhaus - if you're reading this I look forward to you ignoring me once again and doing nothing about my ongoing issue.

RCS S.

Been looking for chandeliers and dining table for weeks. I visited Arhaus in Tysons Corner and I fell in love with their pieces right away. Modern and contemporary, they’re elegant. Their design and set up makes you buy the whole package. It’s a great addition to your home. You can see the quality of their pieces.

Jan H.

5-3-2023 Update

Barbara from Arhaus made me completely change my mind! Even though I got carelessly shut down by someone on the call originally, when I inquired about my problem, I have to admit that one person's mistake should not make me give them another chance, and I'm glad I did!
They way Barbara communicates and assures you of the customer satisfaction is truly remarkable. In the end, it resulted in our additional order! Well done! Now we are just happily waiting for the delivery.

4-29-2023 Update to my original review

After posting my review, Barbara from Arhaus contacted us the next day. She was very kind and trying to help us with the problem we experienced. At this moment we are working on a replacement option. I already changed my 1 star to 2 stars, just for the reaction and care. Fingers crossed and I may change it to 5 stars if this is resolved to our satisfaction!

4-19-2023
Avoid this place as their quality of $3,500 9x12 Lassen rug is, as you can see on the pictures, terrible. We have been using the dining room only a few times throughout the year and is being kept in a pristine condition but the rug changed the color unevenly at random spots. We are very unhappy with Arhaus Furniture Company and will not buy anything else! The rug is only 4 months old!

arundhati S.

Arhaus has been amazing for our house!
Katie the amazing designer at the Tysons location has been patient, creative and fun to work with! Jennifer the regional store manager has been so supportive with a large order that we recently placed! Katherine and Tim the other 2 designers who have helped us on our home project have been truly amazing! Can’t say enough good things about these wonderful folks! Thank you for genuinely caring about your clients designs! We are very happy that we picked Arhaus for our home !

Tri N.

Absolutely horrible experience with the sale associate here. I won’t name any name but you know who you are and you should do better, especially when working at a luxury boutique.

TLDR: We returned to purchase a floor sample item, priced over $1000. Despite this, we were treated poorly and made to feel insignificant. When we arrived to pick up the table, we were ignored and passed around by the staff. This kind of service is unacceptable, especially given our previous positive experiences and the expectations we have when shopping at Arhaus.