The Lester Group Inc - Martinsville, Virginia

Kellie H.

September 2023 my business bought set of commercial wooden doors from fortress door (owned by the Lester group) for us to install for our customer. the doors arrived with a manufacturing defect inside where internal parts would be installed. we couldn't see the defects until they were already installed and then wouldn't function properly. so they remanufactured the doors and said they would be delivered the next week. we scheduled for an employee to accept the delivery as we didn't want the delicate unsealed interior wooden doors to be left out in the weather. the driver never showed. when we called they said the driver never showed up that day. but no one let us know. so they offered to have the doors delivered the next day to which we declined because had jobs scheduled and didn't have anyone available to accept the delivery. they showed up anyways and had to be turned away. finally the doors got delivered and we were able to accept them. they were also manufactured incorrectly but this time it was a different issue. we had no choice but to install them and rig them and hope for the best. we had already spent so many extra man hours on the original install and wasting time waiting of rate delivery truck and then removing and reinstalling the second set that we already did the job for free and couldn't afford another removal and reinstall. I called the office to speak to someone about our dissatisfaction, I never calls back. when I finally spoke to Nadine she told me she left me voice mails which I never got. she said knew she had the right number because it was my voice on the voicemail which is a lie because I have an automated voicemail, not my voice. finally after going back and forth trying to speak to someone she offered to give us a $600 credit on our account. but that wouldn't work for us because we will never use them again. she refused to refund us. so I called the parent company "the Lester group" in Martinsville va and spoke to jay dickens and he offered to settle for a $3000 check. we accepted his offer. after weeks of no update or no check in the mail I emailed jay dickens to ask him when we could expect the check and he reneged on his offer and said he would give us $600 which wouldn't even make a dint in the amount that we have spent on time wasted and the messed up doors twice. I wouldn't use this company if my life depended on it. I also wouldn't ever use Lester building supple or anything Lester group ever for anything. I wouldn't offer my worst enemy to use them for anything.

T. G.

Our experience with the Lester Group was 100% satisfaction. Incredible customer service, exceptional communication and response times, fair, trustworthy, and truly FAR exceeded our expectations to accommodate our business's needs. Furthermore, we heard nothing but high praise from others in the community about this company, which instilled confidence as we moved forward. Highly recommend doing business with The Lester Group.

Steven F.

Great store Manager (Gene Clark) and a excellent support staff. They everything you need in a Hardware store and Building Supply

Rick M.

I like the building it looks historic maybe one day I'll look inside 🤔 what goes on in there

Curious G.

We'll see

Jessica B.

Great people!

Maritcobi F.

Buena atención y rapido. La carga 5 🌟

Nicholas C.