Express Redemption Center - Wallingford, Connecticut

Michael O.

Marielle (sp?) is the woman that reviewer @nicole.secore is referencing. I couldn't agree more. While surrounded by literal chaos, she remains consistently and genuinely calm, helpful, pleasant, and clearly dedicated to the customers. Such a rarety in these days.

I have finally taken advantage of their drop-off service. They will do the work and give you 8¢ per can in a variety of options such as cash, Venmo, etc.

Over the years this business has continuously improved with innovative ideas and modern improvements designed to cater to the current customer base and attract new ones. Most recently they have created an app called Recycle Bucks (unfortunately at the moment they are having difficulty with the Android platform). It promises rewards, giveaways, and other promotions.

I've seen redemption centers come and go but this one is thriving and strives to remain a solid fixture in the recycling world.

Nicole S.

Very nice place to return your bottles. I never have an issue with the workers there they are so nice and helpful especially the very sweet spanish girl that is always working. She so very helpful and does everything she can to make all the customers get their returns done as fast as possible. If it wasn't for her I don't feel that the place would run as smoothly as it does there. She is an amazing worker very friendly always is in a good mood and smiling. Unfortunately I don't know her name, but I will definitely hopefully get her name tomorrow. She amazing she should get a raise.

Jeff B.

Staff was wonderful. Very clean place. They will immediately unload full bins if your machine fills up. My son an I save our cans and bottles for approximately 6 mths at a time and we normally go to stop and shop but after trying here today we will never return at stop and shop again this place is so much easier!!! Thank you to the staff we will be back!!

Tyler

Multiple machines that take almost any bottle or can, then those that the machines don't take you just bring to the counter to be counted. Cleaner than most other redemption centers and doesn't have the "funky" smell either. Would recommend checking it out for your returnables.

John C.

I've been going to this redemption center with no problem for years (I was even VIP when I won a $25 gift card in the drawing), but today was my last visit, I won't be back. They've hired employees to process all the bottles/cans people drop off in bulk and these new hires take up 2 machines! And they are using the best machines, the newest ones that work the best and customers who walk in are relegated to the older machines that don't work very well and just waste my time. They have signs on the machines that say "Only use 1 machine at a time." But apparently it doesn't apply to their employees. And when you try to ask them to let you use one of the machines, they give you attitude and yell at you. A few weeks ago, I politely asked an employee who was using 2 machines if I could use one, apparently she couldn't speak English and just pointed to other machines and turned her back on me! Today, a thin, tall, blonde haired woman employee was hogging 2 machines and I asked if I could use one of the machines, she said, "No, I work here." I told her that doesn't matter. She said, "Yes, it does, my boss told me to do this." After I finally successfully completed my redemptions and got paid, I spoke to the owner, who has always been very nice to me and told her what happened. I explained how rude and attitude laden the blonde haired woman was and she said she would speak to her. I went back to her myself and told her that her boss would be speaking to her. She said, "You asked me if I was using the machine." I told her not to lie, I asked her if I could use the machine. What happened to customers are always right? Why was she so combative and angry? she got angry and said, "have a good day, Sir" and turned her back on me. I went over to throw out my trash and yelled over to her that every other employee in the past has very nicely given up their machine for customers with no attitude and she should do the same. She swore at me ! I told her to watch her language. I told her if she wasn't such a prima donna she would get along better with people. At this point the blonde just ignored me. I have a friend who stopped going here because the other customers were rude but I never had a problem with them, it's these temporary employees they are hiring to put bottles and cans in machines that are the problem. They should be doing this after hours when customers aren't there OR only use the machines in the back room OR only use 1 machine at a time when customers are there. It's not just 1 or 2 they have a whole gaggle of these employees and the machines are in very short supply because of them. Do you need more reasons to avoid this store? 1. No air conditioning, in the summer I have to take a shower when I get home, I'm dripping sweat 2. Customers who empty their bag/box of glass bottles into a carriage causing a deafening noise all over the place. If you want to do that, do it outside, or better yet, why not just take them one at a time out of the box/bag and put in machine? These people don't have the common sense God gave a gnat and 3. Driving to leave the parking lot, you have one more hurdle to deal with. The parking lot does not have arrows painted on the ground and these idiots either don't have a driving license or don't know how to drive cause they invariably get as close to the right side curb as they can, even when they want to turn left! There is plenty of room for 2 lanes outgoing in parking lot and 1 incoming, but bird brains can't figure that out. And the traffic on Church street is very busy, so you will be sitting there a long time. On more than one occasion I have driven around 3 cars waiting to leave and turned right and got out quickly while they just sit there !!! It's too bad, I enjoyed going there before these developments, but nothing good lasts forever. Life is too short to deal with people like this. I am just posting this here to let others know if you don't want to put up with nonsense like this, go elsewhere, I will be!

Robert S.

Always seem to get an open machine. They keep machines maintained when they get filled. The workers there are friendly, I go every few weeks. Been going for quite a while now haven't had any issues

Erick A.

My first time visiting this place, I liked it I will return, everyone was friendly I recommend them

wsc67

Return somewhere else!!! Machines always breaking down and a lot of recyclables not programmed so they tell you to come back another day. Also I’m sure we all forget a receipt in our pockets and bring it back next time. Nope not here, we can’t take that it’s from last week… btw he was sure to rip it up and throw in his box before he told me though.. just a hassle here and cans are a hassle by themselves so don’t fibbers and add to it.