DARCARS Lexus of Greenwich Service Center - Greenwich, Connecticut

Jess S.

Outstanding Service at Lexus!

I had an exceptional experience at the Lexus Service Department, thanks to Cesar and Shawn. Cesar, as always went above and beyond to ensure my vehicle was taken care of with professionalism and attention to detail. His expertise and dedication made the entire process seamless.

Shawn at the reception desk was equally fantastic—welcoming, efficient, and incredibly helpful. He made sure everything was handled smoothly from start to finish.

Their outstanding customer service truly sets this dealership apart. If Cesar isn’t available, I make sure to wait until he is available. Needless to say I highly recommend them for anyone looking for top-notch care and service!

Gaby L.

Jimmy was fantastic when it came to following up regarding the issues I was having with my Lexus. After I initially brought my car in, he took the time to thoroughly listen to my concerns and then kept me updated on the diagnostic process. Whenever any problems or delays arose, he immediately reached out with a clear explanation of what needed to be done, including estimated repair times and costs. Thank you Jimmy!!

George P.

Jimmy Morales was very helpful very professional, he resulted all the issues and I very appreciate his fast work. I highly recommend Jimmy in the future and I am looking forward to work with him. Thank you again for my best George Penz.

Dominic G.

I came in on Saturday at 5 pm with a tire light and Jimmy was able to help me out. Even though it was just adding air to my tires he took the extra time while they were closing to help me with my tire light. Truly thankful.

Dayanna M.

I recently needed assistance with ordering parts for my Lexus, and Jimmy in the Parts Department went above and beyond to make the process effortless. From the moment I called, Jimmy was professional, knowledgeable, and incredibly patient.

John S.

Lexus Of Greenwich it’s absolutely phenomenal with their service department, especially the Merturi Brothers. They go above and beyond every single time they get it right. They understand the needs of the customer and always have a smile on their face. Their parents did a good job raising both of them. I will always recommend Lexus Of Greenwich DARCAES

abigail A.

I had an emergency with my car and despite a full schedule, they took my car and found a loaner. Jimmy was professional and extremely responsive. great customer service

Nancy S.

I had a great service experience at Darcars Lexus of Greenwich. They make it hard to think about going anywhere else! Special shout out to the Assistant Service Manager Jeff Castaneda. He couldn’t have been more helpful or nicer.