Johnson's Hardware Rental and Repair - Groton, Connecticut

Tiger L.

Poor customer service. I cant speak for their work because Ive heard good things, but when a customer calls in, keeps getting bounced around between 4 people on hold, and each person asks the same question every-time they answer and then cops an attitude because they dont have all the details we provided multiple times, thats not fair to the customer. This interaction caused me to seek service elsewhere.

Gary H.

One of the last Great hardware stores around!!

Staff is outstanding, knowledgeable, helpful, courteous. Always willing to go the extra mile to help solve your problem-especially when you’re MacGyvering!

Jeffrey P.

This place is an awesome hardware store. Their depth of stock in stainless steel hardware and bronze fittings led me there as per a recommendation from a salty local. I was , and continue to be impressed with this great store. I wouldn't want them to change a thing! And, they have an friendly kitty that wanders the aisles that stole my heart. See you again soon.

Paul C.

True value door mats greet you at the entrance! True value signs everywhere within. Because I do not live nearby, I do not shop here often. I had a True Value coupon that required a $50 purchase to benefit. I purchased what I was there for that amounted to $35. I continued to shop until I raised my purchase to beyond $50. At the register I was rudely told by a young worker that: "They were NOT a True Value store, they merely sell True Vaue products. We are Johnson Hardware not a True Value store." Therefore they refused to honor my True Value coupon. From a consumer point of view, I remain confused. The employees elsewhere were extremely friendly and helpful. The store inventory is one of the best in CT. They always seem to stock what you need.

Sindi M.

This hardware store carries a variety of goods such as power tools, home goods, seasonal decor, bird feeders and seed, and much more. The staff is very helpful and friendly here.

Jen L.

I will say that this is a huge store. I needed keys made. So I got to check the store out. The bearded gentleman we ran into in the parking lot was so kind and very knowledgeable and helpful. Went out of his way for us. The guy who makes the keys was efficient in his task. Unfortunately, he needs better customer service skills. I felt he was curt with us. We do not do this kind of work, so we are unsure of the process. The young lady at the checkout was efficient and kind.
Please remember how you treat someone because one day, it just might be you who are treated a certain way. Kind is kind!

Christopher S.

I love this store, not because it has everything (it doesn't), but because it has higher-quality wares than your average big box store. They have tool rentals of good quality as well, and the staff are friendly and have always been eager to help. This place has become my go-to for gardening supplies, tool accessories, and paint supplies. A great little store.

Richard S.

I have been going to Johnson’s Hardware for 25 years. I went to get my mower blade sharpened, and was told it was brittle and needed to be replaced for safety. (blade not in stock). I came back and purchased blade. The blade I was sold caused my mower to jump and bounce around! I returned with the blade and had my money refunded and asked for my old blade back. The blade I was given was too large and rubbed the mower deck. I called back immediately and was told I was wrong! I asked for a manager and was told they were not available and someone would call back. (I had to pay for my weekly mowing)
)! No one called back! I have called daily for 5 days. (old and stubborn) no satisfaction or help. Today I spoke to Gene who told me to get the serial number which I did. I returned the old incorrect blade that was supposed to be mine, purchased the blade and after a week and a half I am in business.
I am disappointed in Johnson’s Hardware, nobody cares, nobody follows through