Salem Auto LLC - Salem, Connecticut

Jordan B.

I was an hour away from home at a specialty vet with a sick cat when my car started behaving pretty alarmingly. These guys were nice enough to pull the codes and figure out it wasn't a safety issue at all, give me advice on how to best fix it myself as it was an easy fix, they did it immediately when I arrived, AND they only charged me 20$. If I could give a business 6 Stars they would get it. It's always tough to find a good and honest mechanic, but this place is both.

Brian B.

I am happy to give A five star recommendation to Salem Auto and it’s owner, Tony. I recently purchased a used car through Tony. I found him to be Extremely knowledgeable . He and his shop are skilled mechanics and will not compromise doing the job correctly. Tony went out of his way to accommodate my needs even for transportation to his shop. He prepared all the paperwork for me, and my registration went perfectly at DMV.

Selma D.

Tony is the best! You will not be disappointed in his service. He took time to explain to me that MB was honoring failed subframe and replacing the part. Sometime later he fixed my car after many unsuccesful attempts from local mechanics. His knowledge, willingness to explain problems in layman terms, integrity and prices are the best around. They are open on Saturdays which helps tremendously. I know I will be his customer for the rest of my life. Thank you Tony and Billy.

Zack D.

I purchased a used car at Salem Auto last month in May 2024. The transaction was smooth, the car was as expected and the process was without issue. I’ve driven it roughly 1500 miles before posting my review. During this period the car had no unexpected issues and the title was received in the mail.

Justin R.

I can’t say enough about Salem Auto! Tony and his head mechanic Billy took on my X5 BMW when nobody else wanted to. I was told to scrap it and to trade it in because it wasn’t worth the money to fix it. Well, these guys diagnosed it dead on and not only did they get my car running again, they did it for half the price! It runs better than it ever has, and I will never let anyone touch my car again besides Tony and Billy. They stand by their word and they take great pride in their work and most importantly, they care about their customers more than anything! I can’t thank them enough for what they did for me!

Justin R

Matt

We had been searching for a car for our 16 year old grandson, but not having much luck. Our criteria for the car was front and side airbags,between $5 and $6K, a good service record (carfax) and low mileage. Now I know this seems like a lot to ask for.....but you have to start somewhere.
Searched on Facebook marketplace, (be very careful here) mostly people just flipping cars. Checked out local dealships, but very few (understandably) had vehicles in our price range.
I had run across an add for Salem Auto LLC and gave them a call.
This is where my search for a car would end.
They had numerous vehicles in our price range, all came with a carfax report (this was huge for me). Whoever was responsible for putting these vehicles on the lot, was obviously doing a great job of researching the vehicles history.
Can't say enough good things about this place, Billy is a very knowledgeable young man and handled all issues quickly and to our satisfaction.
Highly recommend!
Matt Hillyer,Waterford

Henry S.

I bought a BMW F33 Convertible around September 2021 from here. It was the only 1 in New England with this specific color way + hard-top convertible at the time and I’ve received numerous compliments from random people. This car is an absolute blast to drive. I’d like to thank the guys here for being patient and helpful throughout the process of transitioning this vehicle to MA. They even offered me some good services for the next time I visit. I can tell they actually care for the vehicle as much as I do with all the mods I’ve done already. This review was long overdue but I needed to express how glad I am.

Nikki H.

Called the shop on Saturday afternoon, just hoping to get in reasonably soon. They said I could drop the car off Monday when they opened (I couldn’t even get there til 2 when I got off work). Had it diagnosed, fixed & ready to go by midday Tuesday, at a very fair price. Most shops I called couldn’t even give me an appointment for at least a week out.

Billy explained everything very clearly (I am an automotive dimwit), even sent me video showing the problem. Great job, will be returning for all future repairs.