Reliable Auto Center - Colchester, Connecticut

Reliable Auto Center

Located at 522 Norwich Ave, Colchester, CT 06415, Reliable Auto Center is a well-established auto repair shop and towing service that has been serving the local community with top-notch services. They specialize in a wide range of auto repair services, including oil changes, mechanic work, and more. With wheelchair accessible entrance, parking lot, and restroom, the establishment caters to the needs of all customers. Appointments are recommended, but walk-ins are also welcome. The center accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.

Reliable Auto Center has earned a stellar reputation, with an impressive average opinion rating of 4.6 out of 5 stars based on 81 reviews on Google My Business. Customers appreciate the center's expertise, professionalism, and commitment to providing excellent service. However, there have been a few isolated instances where customers have reported some issues with their repairs or towing services. Despite these isolated incidents, the majority of customers have had positive experiences and would recommend Reliable Auto Center to others in need of auto repair or towing services.

In addition to their auto repair services, Reliable Auto Center also offers a towing service for those in need of vehicle assistance. The center's team of experienced mechanics is well-equipped to handle a wide range of auto repair needs, ensuring that customers' vehicles are back on the road in no time. With their commitment to customer satisfaction and their dedication to providing top-quality services, Reliable Auto Center continues to be a trusted name in the auto repair and towing industry.

👍 Reviews of Reliable Auto Center

Timothy O.

3/5

Had major engine work done.
Week later a coolant leak. Said it was overflow tank cap not on tight. Now week after that I have another more aggressive coolant leak. It’s not the cap.
Also front suspension has a loud clunk going over bumps which wasn’t there before it was worked on. Don’t feel this was test driven.
And picked up truck and my front license plate and bracket was smashed like someone with a trailer hitch backed into it .

Brandon W.

1/5

Seemed like a great place to go due to the reviews. I brought my Tacoma here to get it looked over and have an idle issue FIXED. I specifically wrote on a piece of paper what I wanted to be CHECKED and what I wanted FIXED. Went out of their way and got everything in order, talked a great game but when I went to pick the truck up the idle issue was not fixed after spending over $1,000 on other stuff that I didn't deem necessary. To which I only obligated because they said the idle was fixed, and it even says on the receipt it was road tested after which I find impossible to believe because the idle was high the second I started it and stayed that way, even after driving for days after. I called and he said we will make it right. I reached out to let them know I wouldn't be able to drop the truck off the next day like I anticipated due to getting called into work. I asked for a quote of what would be done so I know what I'm getting into. Never received a call back and it's been a week. Just ordered the parts myself, which is exactly what I didn't want to do. So, with that being said. I now have $1,000 less in my pocket and a truck that still doesn't idle correctly. Very unfortunate as I planned on bringing my vehicles here from now on and was going to get it fluid filmed there as well. Again, I'll just do it myself. As they say, you want something done right I guess you gotta do it yourself. A call back with a quote would be the proper business practice in my eyes. I would highly advise you to take vehicle elsewhere to get work done if you want it fixed properly. It gets even funnier as I was charged 6 1/2 hours of labor when all I requested was the vehicle be inspected and gone through. This place will gouge you for everything and are a bunch of con artists. Absolute joke.

Nicholas B.

5/5

Troy went out of his way to address my concerns after having some issues with another shops ability to preform an alignment on my lifted truck. His techs took care of me and got my truck dialed in with no issues. Would recommend to anyone!

Matthew B.

5/5

Awesome prompt service, with my interests in mind. Troy was able to get my car all set up after another shop gave it a death note. I'm glad I went to reliable for a second opinion. Now I'll just go here for everything! Thanks for the great service yall do!

Joe D.

5/5

Just awesome people!!
My Nissan had a clanging problem that lasted for a few months. Firestone recommended over three thousand dollars worth of work on my 17 Altima including front and rear suspension.
Troy at Reliable replaced some paneling for 160 and the problem is solved.
They are so friendly and always seem willing to help you where you are at.

Stacy L.

5/5

If you’re looking for a knowledgeable, honest, REALLY GOOD mechanic I HIGHLY SUGGEST you see Troy from reliable auto. He’s the absolute best mechanic in my opinion. He will fix your car issue for a reasonable price. He’s so good he normally has a couple week time gap to fit you in but TRUST ME, he’s worth the wait. He’s the “Car doctor” and will fix your car and leave you feeling happy you did business with him. I can’t say enough good things about Troy. He truly cares about his customers. Even went out of his way to help me, a complete stranger on a Sunday, off business hours to help me with a car issue. I’ll never use any other mechanic but Troy moving forward. If I could leave him 10 stars I would. Thank you Troy for all the good work you do for all of your customers. He’s amazing and definitely knows what he’s doing. You can put your mind to ease going to Troy if you have a car issue because he’ll be able to fix it correctly for a fair price. Don’t waste your time or money with any other mechanics. Troy’s the best!!!⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

The T. A. T. T.

5/5

I have an older truck that has been restored and am very picky about who works on it. I took a chance and brought it to Reliable and they were AWESOME! They did quality work for a great price and I've been back twice. It's great to have such great service and a quality shop this close to home. Thank you Reliable!

Robert L.

5/5

I arrived for my alignment service and was greeted by one of the employees in their garage. Afterwards I walked inside and was greeted by the gentleman behind the counter and was immediately asked if I was ready to drop off for the alignment. It showed me that they are prepared ahead of time for the work of the day and I greatly appreciated it. Following the appointment I was debriefed on what the issue was and also given advice. They are a knowledgeable staff that is able to answer many questions with a great attitude. Thank you.
Cheers.