Citi - Norwalk, Connecticut

Taj N.

Theodore Russell!!! He was very inspirational and he made my day and he is such a great speaker he will draw you in and PLEASE listen to him!
Thank you for helping me with my account and thank you for the knowledge!

Stephanie K.

The banker I dealt with, Jahaira, is either completely incompetent at her job or it’s a policy at Citi to make things as inconvenient as possible for their customers. My accounts were hacked and I went in to get some help but instead sat there for over an hour listening to her say “sorry, no” to almost all of my question. I asked Jahaira to help set up alerts for my account and was told me I had to do it myself, I asked how and she said she wasn’t sure. When I asked about my changing my statement cycle to the first of the month, she said it was imposible. I asked about correcting the spelling of my name, she told me I had to provide proof of a legal name change to which I presented my driver’s license and she said it wasn’t enough. HOW am I supposed to provide a notice of a legal name change when they made a typo in my name. Frustrated, I went home. Jahaira later called me back and notified me that she would be charging me to order new checks as if it was my fault my account was compromised. I ask if anything could be done as I had been a customer for at least 15 years and was told my relationship does not provide me with free benefits. I came in looking for help to protect the security of my account and the only thing Jahaira helped me understand was I desperately needed to move my money to an institution who values my business.

V D.

I opened an account for the first time with Ted. He was really knowledgeable and helpful throughout the process. He even checked in with me a few days later to make sure everything was okay.

** Don't open a credit card here though, my stepfather has tried multiple timea and each time they just take the $200 deposit and hang up when he asks about it.

Samuel L.

First time at this location and I can't thank enough for the amazing customer service from the branch manager, Jerishamir Torres. He assisted me for almost two hours with patience and an understanding heart. I truly appreciate his excellent service and his help. Thank you.

Priscilla R.

If you require a notary, please see Theodore Russell. I came into the branch to have closing docs processed. Ted was very thorough, knowledgeable and even re-printed the docs when he noticed pages were missing. Thank you Ted for making me feel at ease and confident that there will be no issues with my documents! You are the best!

Oriana M.

Raquel is the first citi bank teller in my 7 years of banking with citi bank who treated me with dignity, kindness and professionalism for the entire transaction process. I am in awe by her customer service and wish I lived closer to this branch, so that I could have access to this kind of customer service! Thank you Raquel!

Cathy W.

Second trip to cash checks from a Citi account holder. 1st time, signature was in wrong place, fine. Today, numeric amount was messy but the script amount was clear. They refused to cash both checks. This is but one reason I would never bank with Citi! I had zero problems cashing checks last summer.

Valerie M. W.

Back in July, my husband deposited money into the ATM and it ate his money. It’s now October and after hours speaking on the phone with incompetent Citibank employees and never hearing back from the branch manager, we’re now having to file a suit. They’ve legitimately stolen our money - STAY AWAY.