GENROSE Stone and Tile | Middletown, CT - Middletown, Connecticut

Taylor A.

Recently built a house. We were to pay the difference for upgrades. Not only would Genrose REFUSE to give me any pricing between the included package and the upgrades because I was “not their client” but their installation is something to be desired. They had to cut a piece on site as they didn’t account for trim, but the seams and gaps are wild for a place that touts themselves as a superior product.

EDIT: Repectfully to the owner for full transparency to anyone here, I was shown tile pricing vs my allowances. so when it comes to countertops Im not seeing a difference here. The "policy" makes absolutely no sense, and feels like there is some shady dealings as there is NO transparency when I was able to go to 3 other places and get estimated price per square foot without ANY additional information. its not jut a barrier, its bad business. The ONLY reason i still went with Genrose was to make sure my home was done before the beginning of the year because to start over would have delayed us significantly.

Nick B.

We had kitchen counters tops installed - quartzite. All the staff - sales, scheduling, template/installers were professional and very responsive. We love it. They have a great selection. This is the 3 or 4 time we used them. Their tile selection is extensive as well.

Kris B.

Amazing experience with Jenniffer Serrano.
She didn’t brush me off or tell me to call back when I had all my info , she helped me through out every step and found the product I needed . SUPER Helpful with helping me order more tiles I was missing and shipping them . Thank you

Nancy G.

Do not underestimate Genrose Stone and Tile. With so many tile shops everywhere it is hard to know which one is going to prove outstanding until you shop there. Genrose has it all; very competitive pricing, great service with an extremely knowledgeable staff, loads of stocked tile for quick turnaround time and, get this: they can cut large format tiles into a variety of sizes, shapes and mosaics!! Who knew?!?!? They also have a very nice line of well priced vanities. I have not used them for countertops yet, but they also offer slabs etcetera. DO check them out when shopping for tile!!

Alex

The worst countertop experience I’ve ever had. I recently moved to the area so I had to find all new vendors. This one was recommended to me by a designer in the area.
The showroom has a lot of granite and marble options but the quartz options are less vast. The showroom was also extremely disorganized and the pricing on the slabs was vague and often mislabeled which is really frustrating. It’s just a guessing game what the quotes are going to be after viewing the slabs.
I was originally going to get a marble counter but then worried about the durability and wanted to explore quartz options. This was post template appointment and at that time i asked about a quartz I was immediately pulled from production but I was not informed that was happening. So by the time I figured out something was wrong and questioned why I hadn’t been contacted for an install date I was then put back into the 10 day production timeline. Negative stars for communication.
When you are living in the house a delay of the kitchen installation for no reason for an additional 2 weeks will really get agitating.

Also, when I was reviewing the quotes and found a discrepancy in the pricing after we had agreed on that item and price they realized they made a mistake and then increased the price $450. Which was terrible customer service since it was their mistake. I argued with them for about 2 hours about that and then finally just gave up bc I just wanted to be done.

Next came the installation. The slab was cut to the wrong size by about an inch, I brought this up and was told it would be covered by the backsplash. They came back to template for the backsplash and didn’t even use a laser… so naturally when the backsplash pieces were delivered and installed they didn’t fit. They literally laid the slab down in my driveway and recut it. I took pictures and complained about this and they sent a guy out to Re-caulk it. As if that would fix the slabs being the wrong size.
I called my designer friend to get her opinion and sent her pictures of it. She has used the company many times and she said they aren’t going to do anything else. They are a big company and won’t give you any money back or re-do it.

The countertop section of the renovation is usually the least dramatic and least stressful part of the entire renovation but this was a saga of stress and drama.

So now I have a $6000 quartz countertop that looks like it was done by amateurs.

2soon J.

We recently bought a home in Glastonbury and needed to renovate the entire first floor. Our designer, Stephanie Mazzulla, linked us up with Jenuarie. The one stop shopping here was amazing! The selection is enormous, customer service was top notch and the prices were more than fair. In one visit, with the help of Stephanie and Jenuarie, we were able to design our dream kitchen and bathroom! From day one to the installation and even after the sale the customer service was incredible. We had some questions about our counters and Jenuarie sent someone out,no questions asked, to take a look at it and help educate us on the maintenance which on reality will be minimal. Very happy with our experience!

Iris D.

Counter: 9/10.. Customer Service: 1/10.. I’m giving it a 1 because the original sales rep that assisted (Leesa) was phenomenal, and due to my schedule changing, they accommodated the template & install date for me. Countertop for my kitchen is beautiful. Customer service passed the sales rep made me not go to them for my island and butler’s pantry. I requested the sink hole piece be brought along with the counter because I paid for it so I want it. The installers didn’t bring it, no problem, I’ll just call. Fabrication (I know her name, but I won’t say it) tells me it must be in the shop, they’ll call me back. Great! Installer then tells me it was cut for an under mount sink not a drop in so they’ll have to cut it on site. Okay, great, problem fixed! He wants to call fabrication though to let them know of the error (I’m assuming so they know they’ll be longer on site? Idk..) The installer gets that same person in fabrication I spoke to earlier, and has the call on speaker . He says “the countertop at X St-“ and she cuts him off and says “is this about the sink hole piece? She already called and she needs to calm down”. So I say “I’m very calm, thank you” to which she then realizes she’s on speaker and changes her tune. She calls back the installer once the piece is found, not me. THEN! As the sink is being installed, it’s a little rough going in the hole, I imagine because they had to cut it on site. The installer however feels the need to start cursing about the sink and where it’s made, using a slur about the people who made it (made in China). While I am overall pretty happy with the install (siliconing it was done quite messy), I decided not to go with GenRose for my two other counters, I will never go there again, nor recommend them. Beautiful granite, though!

Donna P.

Amazing service and products at Genrose, from the designers to the extensive inventory of high quality stone and tile on site, to the stone cutters and installers, Genrose delivers. Courteous, knowledgable and professional staff and timely delivery. I cannot recommend Genrose enough.