Disaster Restoration Services - Portland, Connecticut

Jennifer S.

After a bathroom leak, we had DRS come out for water mitigation and repairs. Ariel was phenomenal to work with. We so appreciate the time and effort he put into making our bathroom exceed our expectations. He went above and beyond! Thanks Ariel!!

Howard R.

The DRS office staff was extremely responsive and courteous to our needs.
We needed to have a hefty freeze chest containing spoiled food and water removed from the basement up through a hatch way. The crew that was sent to do the job was excellent. The assignment required four guys to haul the freezer away and although labor intensive and time-consuming they were able to accomplish the task without any problems. We were very pleased with the outcome and would not hesitate to use this service again or strongly recommend to others.

Cheryl D.

DRS is a great company. They’re professional and responsive. I needed them at a time where it seemed like half the state needed flood restoration for the same event. They were happy to give me a quote despite the high demand for service. I also contacted a local competitor and a big name competitor, but DRS customer service far surpassed others and the cost was in-line with their local competitor. Trevor is great. He works hard to make sure everything is done right and timely. I highly recommend.

Lori T.

After getting the recommendation from a competitor ( that says a lot right there!) as that company was too busy I knew we had made the right choice! As you can imagine in the first hours of discovering a major basement flood in your home of 27 years panic sets in! Trevor Reid , our project manager , was able to ease my fears and concerns on that initial phone call , even before arriving at my house!
Trevor and his amazing crew, Ariel, Mathias, Brett, Dan and Matt were on "the scene" so quickly to begin the mitigation process. Trevor went above and beyond throughout the entire process, explaining every aspect of the mitigation and cleanup. Trevor made himself available any time, day or night, weekend to answer any concerns I had!
He and the entire crew were beyond professional, timely, polite, hardworking, tidy and overall just great people!! I honestly felt like they were part of the family by the time they finished! We had complete faith and trust, something that is not always easy to find!
If you are ever faced with any need to hire a restoration service I would without any hesitation call this professional restoration team!
DRS thank you for helping us navigate this horrible ordeal, you went above and beyond!!

Patti T.

DRS was a lifesaver! Never had an issue with water in our basement but a recent storm changed that for us. We were hard pressed to get it dried out as quickly as possible, and every company we reached out to couldn’t get to us until at least the next day and that was just to assess. A friend recommended DRS, and within 2-hours of contacting them, they were at our house setting up air movers and dehumidifiers. We were assigned Trevor Reid as our Project Manager and he was amazing - friendly, professional, upfront, great communication. If he didn’t answer the phone on the first ring, he called me back within a half hour. We felt like we were in the best of hands for a really bad situation and each step Trevor walked us through and answered all our questions. Would highly recommend this company and if you can request a PM, ask for Trevor! If we have to use them again (which I really hope we don’t), we would definitely request him!

E W.

Trevor went above and beyond to help me through my stress and concerns regarding the flood damage done to my floors and walls when my water heater broke. He answered all my questions about the effects of the damage and explained each step of the mitigation. His team was professional, considerate and polite.They worked diligently and expeditiously, easily satisfying my insurance appraiser’s expectations. I unreservedly recommend DRS to anyone needing disaster mitigation and restoration services.

Rich B.

Outstanding company to work with. Danny and Tammy have always taken outstanding care of my projects. They are the only company I use when it comes to home repairs. They take a personal interest in making sure my projects are completed to my satisfaction. I have used DRS several times and have never been disappointed. My last project involved fixing water damaged ceilings, floors and walls. I also had added some other projects such fixing some walls and painting. My project came out better than I expected. The freshly painted walls and trim look great. My floors came out great too. Best of all they cleaned up every day before leaving and did a final cleaning at the end and moved everything back into the rooms. I trust DRS so much that when my Mom needed a new roof and had water damage I recommended she call Danny and Tammy at DRS. She was very satisfied and they did a great job. I highly recommend DRS to anyone that needs repairs or other work on their house. Another outstanding feature of DRS is that they are quick to respond when you have an emergency repair. Each time I have called for an emergency repair because of a storm or water damage they were quick to respond and prevent further damage on the spot. Thanks Danny and Tammy and your team for the outstanding service and work.

Peter E.

Flooded basement? Call DRS without hesitation! Great service, responsive, and deliver on their promises.

We contacted DRS to deal with 10"+ of water in our basement. They had a technician out within hours to assess the damage, extract the water, and begin the drying process. In the middle of a state-wide flood, they were somehow able to provide all of the blowers and de-humidifiers we needed to get the basement back to normal w/in days!

Big thanks to Alyssa for helping manage the effort and Ariel for his professionalism and punctuality in getting things back to normal.

As I told Alyssa, you never want to be in a situation where you have to call DRS but when you have an issue, these are the guys to ring!