Hope Ace Hardware - Colchester, Connecticut

Hope Ace Hardware: A Comprehensive Guide

Located at 212 Old Hartford Rd, Colchester, CT 06415, United States, Hope Ace Hardware is a leading hardware store that offers a wide range of products and services for home improvement, painting, and tool needs. The store can be contacted via phone at 8605373046 or by visiting their website at acehardware.com.

Specialties and Services

• Hardware store
• Home improvement store
• Paint store
• Tool store

In addition to their extensive product selection, Hope Ace Hardware offers several convenient services, including Kerbside pickup, Delivery, In-store pick-up, In-store shopping, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Repair services, Service guarantee, Quick visit, Cheques, Credit cards, Debit cards, NFC mobile payments, and Credit cards. These services demonstrate their commitment to providing a seamless and accessible shopping experience for their customers.

Customer Opinions and Reviews

Hope Ace Hardware has received 182 reviews on Google My Business, with an impressive average rating of 4.5/5. Customers appreciate the store's vast selection of products, knowledgeable staff, and convenient services. However, there have been some instances where customers felt slighted by the assumption that they might need assistance when they did not request it. Despite this, the majority of reviews are positive, reflecting the store's dedication to customer satisfaction.

"I normally don't have many issues there, but recently, there was an older gentleman that was attempting to explain something basic that I didn't need assistance with. I think he saw a small female and assumed I was clueless even though I tried correcting him a few times. Then, to top it off, despite knowing I had a couple of items already waiting at the counter prior to his "assistance", he opened up his register and took the next customer He already delayed my purchases by his chatter. Very disappointed." - This review highlights an isolated incident, while the overall sentiment towards Hope Ace Hardware remains positive.

Final Recommendation

Considering the variety of products, exceptional service, and convenient services offered at Hope Ace Hardware, it is highly recommended for anyone in need of hardware, home improvement, painting, or tool supplies. To explore their offerings further, visit their website or contact them directly. With their dedication to customer satisfaction and wide range of products and services, Hope Ace Hardware is a reliable choice for all your home improvement needs.

👍 Reviews of Hope Ace Hardware

Stefany S.

3/5

I normally don't have many issues there, but recently, there was an older gentleman that was attempting to explain something basic that I didn't need assistance with. I think he saw a small female and assumed I was clueless even though I tried correcting him a few times. Then, to top it off, despite knowing I had a couple of items already waiting at the counter prior to his "assistance", he opened up his register and took the next customer! He already delayed my purchases by his chatter. Very disappointed

Tamra K.

5/5

Ace Hardware in Colchester, CT is top notch. We moved to the area a little over a year ago and first began shopping there, originally due to the proximity, but continue to go because of the outstanding customer service. All the associates, both junior and senior, are wonderful! It is a little like stepping back in time and experiencing what great customer service used to more commonly be. The associates have always been genuinely interested and invested in helping us. They give wonderful advice and if they don't know the answer, they pull in another associate for wisdom. It's especially impressive the work ethic we have witnessed from the junior associates. We have gotten the impression that the senior associates have either mentored them wonderfully and/or they are just incredibly self motivated. Regardless, it's refreshing to witness and experience. It's also impressive how well the any of the associates remember us and ask us how we are doing AND they remember if you've served in the military. Ace Hardware in Colchester, CT is a hidden gem in our opinion. Again, it gives such nostalgic vibes of yesteryear when your neighbors were your family. We truly hope the associates at the Ace in Colchester know that these acts of kindness with their customer service, although may seem small, always have a positive impact on our day. It also gives us hope that their are still business', like Ace, where we can shop and the associates still do the right thing, take pride in what they do and appreciate their customers without fail. They all really deserve recognition.

Kathleen A.

5/5

Awesome people, after being turned away at the Norwich location while trying to get my car FOB/ programmed and key cut, I took a chance and went over to the Hope location in Colchester, although the staff could not help me on the first visit they gave me information to contact Josh who would be in the following day to schedule a visit. Josh squeezed me in during my lunch break and got the job done with the assistance of his apprentice. $25 bucks and I now have a working key/FOB instead of the $400 the dealership would have charged. Kudos to the staff of young people who were all very professional.

Edward P.

5/5

Hope solved our issue with our kitchen faucet. A very knowledgeable and friendly associate knew exactly what he needed! After having been to several other stores it was wonderful to find someone who know exactly what was needed to fix our issue! A wonderful store.
Thank you Hope Hardware!

Laura S.

5/5

Just want to give a shout out to Employee 60 who helping me find the correct Torx bit and then showed me how to attach the handle to my drill. I was able to fix my dishwasher in 15 minutes. Much appreciated.

Eileen B.

5/5

This is my favorite hardware store. I don't go anywhere else but here. The staff is very friendly and helpful.

Chef

5/5

Great customer service. Knowledgeable staff. Good selection and inventory. Almost always have what I need.

PETE K.

4/5

Staff is always friendly and knowledgeable. Most of the time I call ahead to check if they have what I need in stock because there constantly low/out of stock.