MSI, LLC - Westminster, Colorado

Christopher D.

I’ve lived in my community problem free for 6 years, until I started getting harassed by false community violations in the mail. I immediately responded to resolve the non existent problem with Mark Becker, our community manager. I received one word answers and no solutions and large gaps in communication. I’ve spoken to others in my community and know that I am not alone in this situation. He continues to send me violation letters with no explanation and is now implementing fines into my account without specifying a problem or solution.

Larry B.

We are going to get our house painted next month and I needed to know if I needed HOA approval to give the painter permission before they ordered the paint.
Curtis Hain is our director in the Reunion community. He provided a prompt response and assured me there was no need if we were using the same color.
I had not met him but he is a really easy and cordial man to talk to.
Sometimes it seems like we who live in Reunion are quick to complain so I just wanted the world to know Curtis did an excellent job.

Cary S.

Melanie Shaffer was very helpful to me as I was setting up a payment system for my HOA fees. She not only emailed the information to me, but also called me to be sure that I had received it and that I knew how to do it. I appreciated her personal touch in this matter. Having just moved into the development, I have been a bit overwhelmed with all of the details to take care of. Thanks so much for your extra help, Melanie!

Kim S.

Very disappointed with the community manager, Kristen Rossite. We rented the clubhouse at our community a month before our event based on their calendar of openings. Day of our event-catering and guests confirmed (after confirmation from Angelina in reservations the day before our event) no one showed to let us in. All Kristin could say to the emergency contact was she sent us an email Tuesday and we were out of luck. No communication with her team that we were communicating with or even giving us a phone call! I emailed her our communication, called and left a message day of and no reply. Obviously not caring what a mess she created for us. They had sidewalk repair that weekend. I do not understand how that wouldn’t have been known when we booked. Those services do not happen quickly as I schedule similar services for my work. Lack of communication, organization and care. I rarely leave a negative review but the lack of follow through is sickening. Maybe coaching on customer service and communication!

Maude M.

Nikki Gentilli, Accounts Receivable Technician did a splendid job getting a payment arrangement for me recently. I appreciate her knowledge and willingness to work with me. I have enough on my plate personally without having outside static, Nikki appeared to understand point and relieved me of some of the stress. I appreciate her.

Adam K.

⚠️⛔️I regret having been forced to work with this company. From Mis-managing a $26,000 assessment. To completely lacking all capability to follow a project through. Services payed for and promised covered by the HOA are not done or not done correctly.

They told me they’ll have a year go by with nobody from this company is stepping foot on a property. Disgraceful.

Do not use this company. If you are a realtor or a property, use someone else these guys have too many customers and can’t take care of what they have.

They don’t respond to communication. Danger warning do not use.

Jim W.

I've been living in a community managed by MSI for about a year without ever having a major issue. However, a plumbing issue popped up this past week when temperatures were in *negatives* and it has been a nightmare trying to reach the community manager, Camille Harris.

Calls, emails, multiple voicemails over the course of 3 business days, and we didn't hear a single peep. It put us in an impossible situation with the plumbers since shutting off at the water meter would affect several other residents.

I want to reiterate, this is happening while temperatures were in the *NEGATIVES*. In the end I had to contact the City of Westminster, arrange an emergency shutoff, and notify all the residents myself, which raises the question: What does Camille actually do?

Patrick

I have not had a good experience with MSI over the last 3 years. They do not do a very good job of communicating in a timely manner, and come off as disorganized. Feels like they fine you for anything and everything.