The Coppersmith - Foley, Alabama

leigh gaddy

I understand that some lighting companies don't offer the customer service that others do, but the manufacturer of these lanterns have been nothing but kind to me while trying to get an order when a lighting showroom refused to help me! The Coppersmith warehouse helped me directly and was extremely helpful and considerate although they don't sell direct! it was wonderful. I'm sorry others have issues with the people they are buying from, but the manufacturer themselves are wonderful! i would recommend their Copper Lanterns to anyone !

Karen Frame

I, as a distributor have been dealing with Coppersmith for quite a few years and have been very please with their customer service and the quality of their fixtures. If ever there is a problem they are quick to resolve it.
I wish more compannies were more customer oriented. Thank you for the great customer service and support!!!!

Ginger Rushing

As a frequent buyer from The Coppersmith I can say that some of these posts must be referring to a particular Distributor and not the manufacturer themselves. They do stand behind their products 100% and they are of the highest quality. I am familiar with all the Copper Brands and these are among the very best. The fact that the company owns and operates it's own factory in China has no bearing on the quality of the product, they are very hands on and that facility produces a very fine product. This overseas facility is what makes it possible for them to keep large inventories in Alabama so they can ship very quickly allowing customers to receive theri lanterns in a few days rather than 8 weeks like so many others. They operate a large facility in Foley Alabama staffed with a great crew and they continue to make many custom lanterns there as well . The remark about "Home Depot" was completely unwarranted. These are hand made, hand polished, high quality copper lanterns whose production is over seen personally by the company owner . Their lanterns are sold through lighting showrooms and limited web sites across the country so your customer service experience depends on the distributor you choose to buy from and their policies. The Coppersmith is a manufacturer and does not sell direct to the public. I have been a buyer of their lanterns for over 10 years.

Bob D

Recently purchased 4 new front lights for $1,660. These were bought through a local lighting retailer who sells upscale premium lights. I "assumed" these would be American made for that price (vs. Home Depot or Lowes Lighting)......I was wrong : Made in China.

I went to their website, states nothing about importing Chinese made copper lighting.

Jill Bell

I really love the Coppersmith brand. All of their pieces are well made and have a great design. They have many different styles for multiple applications and the customer service department is very knowledgeable.

Cynthia Mappus

Excellent design, quality and customer service! I especially LOVE their electric lantern that looks exactly like gas! An absolute pleasure to do business with Coppersmith!

Barry

Tight squeezing through the gate. Nice people. Relatively quick unload.

Scott Johnson

They do not back up there product. Very difficult company to work with.