American Furniture Warehouse - Thornton, Colorado

Mariana M.

Pretty new to furniture shopping but this American Furniture is the best. It’s always fun to just walk around. This is my second purchase, and after today’s customer service I will definitely be coming back. The dock workers were nice enough to take our coffee table out of the box to make it fit for the drive home. Unfortunately, our instructions were left behind but I was left the nicest voicemail letting us know. They were pretty much giving us credit if we’re are able to put it together with no instructions. Needless to say, we will be back for more.

Teresa R.

Such an organized system. The salespeople are extremely helpful and efficient. We had 2 beds delivered 100 miles from Thornton and they had them set up in 90 minutes or less. Very good experience.

Sara G.

I purchased a king sized bed from this location and had it delivered to my home. At first we thought the purchase would be great. Their stores have fairly reasonable prices and it’s nice to be able to go and check out the quality of the products before purchasing. The problem was in the delivery and assembly. The delivery people came early without real notice which was a bit frustrating because we are temporarily staying with family while we are trying to fix up our new place, so we had to rush over, but oh well. The delivery team assembled the bed and left without letting me know they had finished or inspecting the product with me.

When my husband and I went to put sliders under the legs of the bed and move it to a better location in the same room, the bed had collapsed because the legs were never screwed in to the bed. The screws for all the legs were all missing. They just put the leg in the correct spot but never connected them.

Upon further inspection the job the delivery people did when putting the bed together was horrible. Screws to the side panels were screwed in at a poor angle so you see the edges of the screw sticking out. The bed had drawers and they also didn’t tighten the bed properly to the drawers that came with it so it came off and we had to properly screw it in further . I paid $75/80 for delivery/assembly of my item. Honestly did they think we weren’t going to notice the poor assembly.

My husband reached out to customer service who said by us moving the bed we damaged it not their assembly people. How could we damage a bed that wasn’t assembled properly to begin with? For one no one was claiming any damage. We reached out about missing parts and the horrible job their delivery people did. Our complaint and reason to reach out was for missing parts and screws.

They said they can send out a tech for “free” but we would have to pay for them for any parts and to fix it. How is it free if I have to pay for them to fix the shotty job they did in the first place. I’m not paying for them to fix an item that was never properly assembled to begin with. This is highly unprofessional and unacceptable.

They also never left the product/instructions manual should we need to in the future disassemble or inspect the product and have questions about the product. I’ve never purchased an item where the manual wasn’t left. The manual is always left for care instructions, filled with notices, warranty and limited liability information, etc. Again no manual was left.

I had to go to Home Depot to buy the replacement parts to fix a bed that was never properly assembled.

I expect my delivery fee to be waived and the parts I had to purchase to properly assemble the item reimbursed. This process and the response from customer service is highly unacceptable. I am appalled that this company thinks it can treat their customers this way. I expect someone more qualified from the business to contact me to help me resolve these issues.

We have other furniture left to buy, this was a trial to see if we would use them for additional items we need to purchase. They failed. I will be taking my business and money elsewhere.

If you look from my posting history, I don’t leave a lot of posts, I rarely leave bad reviews. Most of my reviews are positive, because I feel like in general it is best to try and help businesses that do well thrive. Unless I have a truly horrible experience I avoid leaving a bad review for a place. I felt in this case it is necessary to warn against this business for their poor treatment of customers. If you plan to pick up and assemble yourself it might be fine, and that could maybe yield better results, but don’t waste your money on getting any items delivered.

josh C.

I've furnished half of my apartment from here. They've got good deals most of the time. Sometimes they have GREAT deals, and that's when to go. Furniture quality varies, not always according to price. Delivery times have been from that week to over two months.

Jeremy B.

So far my experience here has been extremely stressful to say the least

I ask if they have any massage/ heating chairs, sales guy says no and walks away. I walk 30 feet and come across what I am looking for. I literally walk back to that sales man to show him that he lied to me and he refused to follow me and admit his mistake.

Obviously you don’t want money and that is fine, don’t have to be rude about it.

Now I know this massage chair I was sold was not indented for people with disabilities, and I am one.. I parked in the handicapped space, I had my service dog. It would have been nice to have gotten some warning of a sort in advance at least. Idk how I feel about these massage products now, and with a 15% restocking fee, they have me trapped in a way. Lose money for reading directions, or take the risk and keep the product.
“People with spinal abnormalities or scoliosis are prohibited from receiving this product due to medical advice due to other diseases.” I have a scoliosis, and a spinal fusion…. So is this even safe to be using Because I am using it as I type this review…. I need a massage and it does feel good in some areas but hurts really bad in others where I need to articulate my body in a way to feel more comfortable..

They also left trash on my clean floor and on the product, but had no problem giving me a TARGETED ADVERTISEMENT ON YOUTUBE TO HELP GET THE ROOM READY FOR DELIVERY. I’m going to make a YouTube video about this and then some because I do not feel the customer service here is adequate.

Also delivery driver said if I wanted to move it there are wheels, but the directions explicitly says “do not roll or put this product on uneven ground. Instead, it should be lifted before moving.”

I was lied to my face for a sale. Honesty goes a long way.

Isabel Z.

I love my new bedroom set and mattress. It’s been 11 years since I have purchased new furniture. My sales person, Liz Madrid, made the process very easy and fun! Thank you so much! Huge thank you to the delivery guys too! Professional and set everything up for me. Outstanding service!

Kay L.

American Furniture warehouse in Thornton is Amazing! Angelo Cordova at the Thornton location was absolutely amazing to work with, he really took the time to listen to what we were looking for and helped us find all of the pieces we needed to redecorate the living room! If I could give him 10 stars I would! His level of professionalism, willingness to help and customer service far supersedes the majority of the population that works in customer service! Thank you Angelo!

Jaron

Had a great experience refreshing our bedroom set from AFW. The sales reps aren't pushy at all, the delivery process was quick and the delivery guys were professional and thorough with setup. The furniture I would consider mid-tier for very fair prices. Best bang for your buck if you’re looking for value.