King Soopers - Castle Pines, Colorado

Jane H

I believe that King Soopers/City Market/Kroger is discriminatory in their pricing for customers who are least able to afford it, including SENIORS, those in low-income brackets and “non-techie” persons.
I am 66 years old and so didn’t grow up with computers to make me tech-savvy. I went to my neighborhood King Soopers for groceries and picked up 3 avocados with a sign saying they were 99 cents each for a total of $2.97. At check-out, they rang up at $7.50, a 252% increase over the posted price. When I questioned it, I was told that I didn’t have a digital coupon and was handed a flyer about an app. They wouldn’t honor the posted price, even though I had the King Soopers “membership.” The idea of having to figure out the technology in the check-out line and then start shopping again was overwhelming and I ended up leaving the avocadoes there while wondering how many other items in my cart were overcharged.
You shouldn’t have to jump through hoops to be able to buy groceries at a fair price! I see vans of seniors from assisted living centers dropped off at King Soopers for a short shopping trip. Most are much older than me, many with mobility issues. Are these seniors likely to have smart phones with clipped coupons ready to go or have the knowledge and physical ability to be scanning QR codes? Is their eyesight good enough to read the tiny print at the bottom of the large posted sales prices, telling them they won’t be able to get the listed price but will be financially penalized for not having the technology or know-how to get better prices? And what about low-income people who can’t afford smart phones? Or other non-tech savvy people like me, who may have flip-phones or no cell phone at all? I have to assume that most are being grossly overcharged.
After 30+ years of being a loyal King Soopers customer, I will no longer shop there. When I first began shopping there, everyone got the same prices. Then they instituted a free “membership” where you had to register your personal information to get lower prices on some items. Now you still need that membership every time you check out, but it apparently isn’t good enough for fair prices anymore unless you also have an app and have weeded through for digital coupons or scanned QR codes. Buying food should not be that hard!
I have to wonder how much extra income King Soopers is making off of people who either don’t have the ability or don’t know about the pricing structure. My husband doesn’t use apps of any kind and has a basic phone, so I assume he is ripped off each time he does the shopping. I do know that he paid $12 for a carton of 18 eggs at King Soopers last week. Just wow.

Sha Sha

Love this store! I find amazing products that are not carried at other stores & everyone is so kind & ask if you need help or if your doing okay. They do their best so your shopping experience is a positive one!

Dale Bailey

Easy in and out at a store with a great produce section. Meat department is excellent

Get their “card” which is just a handout that connects you to their database You get points for discounted fuel, discounts and custom coupons mailed to you

Justin Jacobs

Friendly staff, typical grocery store. 10/10 recommend if you need stuff, like food and common household items. Will be back.

Preston Panza

Customer service is very lacking here. I purchased a gift card and it didn't get activated properly, embarrassing when you give it as a gift and when I went back to the store with the activation receipt they handed me a 1-800 Kroger gift card issue pamphlet. I guess it happens a lot! Of course I was told by Kroger that it was my fault, my credit card company refunded me the money but the service is terrible here and at Kroger. Only going to buy digital cards from now on, forget about the .20 cents off a gallon for fuel, just go to Sam's Club for fuel.

Ashley Perez

Got gas here about a month ago, drive home to the springs and my car broke down. Took it to dealership since the car was only a year old and told the gas was bad and cause all the damage. Now kings is refusing to pay for the damage even though the dealership proved it was the gas. $800 worth of damage and car still isn't driving the same as before. Never get gas from here.

Amalia Rose

They will go out of their way to humiliate you if you use Wic or Snap. Also, when I was buying baby food once (while my baby was not present) the cashier said “I bet you’re going on that baby food diet”. Please train your customer-facing employees better, so that they don’t make fun of your customers.

Daniel H

They were completely out of eggs when I went. With lots of employees standing around not doing much. Won't be back to this location.